TV and Internet Equipment Return Information
Equipment supplied to provide Hawaiian Telcom services must be returned to a Hawaiian Telcom Service Center upon replacement of the equipment or termination of the service (whether termination is voluntary or involuntary). An equipment return fee of $200 per device will be billed to the final invoice 14 days after service disconnection. Customer has 45 days to return devices from disconnection date to receive a full credit.
TV Equipment must be returned to either the Downtown or Kapolei TV Hawaiian Telcom Service Center upon termination of service. Visit hawaiiantel.com/standardrates for Equipment Replacement and Unreturned Charges or call 808-643-3456 for more information.
Please return the following equipment if disconnecting your Hawaiian Telcom TV and/or Internet service(s):
TV Equipment
DVR Set Top Box |
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Non DVR Set Top Box |
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Residential Gateway
Brand is either Pace or Zyxel.
Note: This equipment is for customers with both TV and Internet service |
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TV Remote Control(s)
Note: Each Set Top Box comes with 1 Remote Control |
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Internet Equipment
Residential Gateway
Brand could be Pace, Zyxel, or Google. |
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WiFi Extender
Brand could be NightHawk, Zyxel or Google |
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One (1) Power Supply and/or Cord for each device, One (1) Ethernet Patch Cable per device and all HDMI, Component or Composite cables that connect Set Top Boxes to TV’s (One (1) per Set Top Box) need to be returned to avoid any charges for unreturned equipment
IMPORTANT: The following equipment must stay in your home.
If you have any of the white devices below, please DO NOT UNPLUG, REMOVE OR RETURN it. These devices should remain in your home as attempting to remove them may cause damage to your property. You will not be assessed any charges on your final bill for not returning this device(s).