Hawaiian Telcom TV Frequently Asked Questions
Are all Hawaiian Telcom TV channels digital?
Yes, Hawaiian Telcom TV is a 100% digital television service. Having all digital channels however does mean that a cable box is required to watch our service on all TV’s in the home.
Will Hawaiian Telcom TV affect my home phone service?
No, your home phone will not be affected.
Will I be able to watch digital TV on my existing TV?
Yes, a Hawaiian Telcom TV Set Top Box receives the digital TV signal and converts it into a format that works with your existing TV. This allows you to enjoy digital picture and sound on all channels.
How many TVs can I watch Hawaiian Telcom TV on?
Hawaiian Telcom TV supports up to 8 TVs, and at any one time you can watch live TV on 4 TVs. If you have a DVR, you can watch your recordings on the rest of your TVs.
How many favorites lists can I create?
You can create separate favorites list on each Set Top Box. Please see page 19 to learn how to create your favorites list.
How can I control what my children are watching?
Parental Controls allow you to block programs by title, rating or content. Please refer to the Parental Control section on pages 10 and 11 for more details.
What is the difference between VOD and PPV?
VOD is primarily comprised of movies that you can rent and watch as many times as you want within the rental period. PPV events are usually live events and start at a specific time set by the content provider. If you have a DVR, a PPV event can be recorded, unlike a VOD rental.
How do I return to watching a VOD rental after I’ve turned to another channel?
You can press the previous button on your remote if your VOD rental is the last program you watched. Alternatively, press the Video On Demand button on your remote control.
What should I do if I have problems with my Hawaiian Telcom TV service?
Please see Troubleshooting your Hawaiian Telcom TV System on pages 48 and 49 first, as there may be an easy fix. If you are still unable to solve the problem, call us at 643-6111.
How can I order another remote control?
You can order another Hawaiian Telcom TV remote control by calling 643-6111. A new remote control will be shipped to you within a few days. Charges may apply.
Is my DVR a Set Top Box?
Yes. Your DVR is a Set Top Box with additional functionality that allows you to record, pause and replay live TV.
Can I pause, rewind and fast-forward live TV from any TV in my home?
You can only pause, rewind and fast-forward live TV on the TV connected to your DVR.
How long can I pause live TV for?
With a DVR, you can pause live TV for up to 60 minutes. After 60 minutes the paused program will start playing again.
What happens when my DVR’s storage space is full?
If all your recordings are protected and your DVR’s storage space is full, a pop-up will warn you and your DVR will stop recording.
What happens if I don’t protect my recordings?
If your recordings are not protected, when less than 10% of disk space is remaining, your DVR will start deleting programs, starting with the oldest unprotected ones. To find out how to protect your recordings, see Customizing Recording Settings on page 37.
How do I see how much recording space I have left on my DVR?
Press the menu button, select Settings, General, System information and then System resources. The remaining space available is listed beside disk usage.
How much can I record on my DVR?
This will vary depending on the type of DVR you have. You will be able to record approximately 500 hours of standard definition programming or approximately 166 hours of high-definition programming.
How many programs can I record at once?
You can record 4 live programs at once on your DVR, up to 2 of these programs can be in HD.
How many recordings can I watch simultaneously?
Up to 4 recorded programs can be viewed simultaneously, one of which has to be viewed on the TV connected to your DVR./p>
Can I schedule a recurring recording?
Yes. See page 35 for instructions under Recording a Series.
If I pause live TV on channel 5, then change to channel 6 for a bit, can I go back to watch what I missed on channel 5?
No. If you change the channel, the live TV program that was saved temporarily by your DVR will be deleted. If you would like to be able to watch the program again, ensure that you record the program.
Can I watch a previously recorded program while recording a live program?
Yes, recorded material is stored on your DVR’s hard drive and watching it does not interfere with recording live TV.
Can I record a PPV or VOD program with my DVR?
You can record a PPV event but you cannot record a VOD program.
If my DVR is off, will it still record a scheduled program?
Yes, your DVR will turn on to start recording and turn off when the recording is completed.
If I reboot my DVR will I lose my scheduled recordings?
No, all of your scheduled recordings will be saved.
Does Hawaiian Telcom’s TV service support the use of a Tivo DVR?
Hawaiian Telcom Whole Home DVR service provides advanced DVR features across all the TVs in your home connected to Hawaiian Telcom’s TV service – something that Tivo cannot provide. However, Tivo Series 1 or Series 2 Single Tuner can be used with Hawaiian Telcom’s TV service by connecting the infrared extender provided by Tivo to change the channel on the Hawaiian Telcom Set Top Box connected to the TV in question. Unfortunately, Tivo manufactures their HD and Premier models to only work with cable technology and requires a CableCard from a cable company, and are therefore not compatible, nor supported by Tivo for use on the next generation TV service platform used by Hawaiian Telcom and other