Common Internet Questions

• What is a Broadband Label? What is a Broadband Label?

  Broadband Labels (also called Broadband "Nutrition" Labels) serve as a valuable tool for consumers, empowering them to make informed choices when selecting Internet services. By promoting transparency and standardization, it contributes to a competitive marketplace and enhances consumer satisfaction. You can view an example Broadband Label below.

  
  

  

  
  

  Each label will contain the following: 

  • Company Header - Hawaiian Telcom
  • Customer Internet Speed 
  • Monthly Price
  • Monthly Fees 
  • Discounts & Bundles
  • Speeds Provided with Plan
  • Data Included with Monthly Plan
  • Network Management Policy
  • Customer Support

  More information can be found directly on the FCC Consumer Help Center at www.fcc.gov/consumers.

  
  

  Click here to view the full library of Broadband Labels from Hawaiian Telcom.

  
  

• How is the information in the Broadband Label gathered? How is the information in the Broadband Label gathered?

  Our information comes from various sources that provide speed testing and performance data measurement. Hawaiian Telcom uses FCC-partnered projects like the Measuring Broadband America program, the Connect American Fund, and the Rural Digital Opportunity Fund to provide the most accurate data. Hawaiian Telcom also uses households with agreed upon testing capability to get more accurate performance data. 

  
  

  More information can be found directly on the FCC Consumer Help Center at www.fcc.gov/consumers.

• What is fiber? What is fiber?

  Fiber is a type of cabling Hawaiian Telcom uses to transmit Internet, video, and phone services to your house in an area that has been upgraded. It is a technology that transmits information as light pulses along a glass fiber line.

  See Also

  How to run a speed test?
• What is the reason for the Broadband Label, and why is it important? What is the reason for the Broadband Label, and why is it important?

  In April 2024, the FCC (The Federal Communications Commission) mandated that a “Broadband Label” be presented to all potential Internet customers. The labels are modeled after the FDA nutrition labels and are intended to help consumers comparison shop for the Internet service plan that will best meet their needs and budget. Hawaiian Telcom has always strived to provide clear pricing and value along with transparent billing for our customers, and we believe that these labels will further aid in the customer experience.
  
  More information can be found directly on the FCC Consumer Help Center at www.fcc.gov/consumers.

• Can I get Hawaiian Telcom Fioptics Internet at my home? Can I get Hawaiian Telcom Fioptics Internet at my home?

  Hawaiian Telcom is always expanding our Fioptics service to bring the highest-quality service to more and more of our customers.
  
  To find out if Fioptics Internet is available at your address, click the Check Availability button below.

  Check Availability
• Where do I find Hawaiian Telcom's Broadband Label Library? Where do I find Hawaiian Telcom's Broadband Label Library?

  Click here to view the full library of Broadband Labels from Hawaiian Telcom.

• What speed should I select? What speed should I select?

  Hawaiian Telcom has many different speeds to select from depending on how your household uses the Internet, click here and scroll down to "Offer Details" of each package to see what the appropriate speed can do for you and your household.

• Are there any data caps? Are there any data caps?

  A data cap is limiting the transfer of a specified amount of data over a period of time, usually a month. While other Internet service providers in your area may cap your data, Hawaiian Telcom does NOT cap or limit the amount of data you can send or receive with your Internet service.

• Is my Internet throttled? Is my Internet throttled?

  No, Hawaiian Telcom does not throttle nor have data caps.

• How to run a speed test? How to run a speed test?

  To run a speed test, click here. As a reminder, speeds can vary from a wired to a wireless connection and from device to device. We always recommend running a wired speed test in order to see the true speed you are receiving.

• What is Net Neutrality? What is Net Neutrality?

  Net neutrality is the principle that Internet service providers must treat all data on the Internet the same, and not discriminate or charge by user, content, website, platform, application, type of attached equipment or method of communication. For instance, under these principles, Internet service providers are unable to intentionally block, slow down or charge money for specific websites and online content. 

• How does Net Neutrality affect me as an Hawaiian Telcom customer? How does Net Neutrality affect me as an Hawaiian Telcom customer?

  The FCC recently voted to repeal net neutrality rules. This decision is seen as a “win” for national Internet Service Providers that supply high-speed Internet, and that aggressively lobbied for the change – although many of these providers have so far declined to discuss what the FCC’s vote means for their customers in the long term.

   

  Hawaiian Telcom wants you to be clear on our position:

  • We will not prioritize Internet content traffic. We have, and will continue, to keep treating all Internet traffic the same way.
  • We will not charge you a premium to access content that is freely accessible over the Internet. Our job is to maintain your connection. You decide how to leverage that connection.

  
  

  In other words: The repeal of net neutrality rules will not impact Hawaiian Telcom customers. Hawaiian Telcom is building and maintaining a fiber network that is designed to meet the current and future bandwidth needs of our customers. There is no need for Hawaiian Telcom to prioritize or throttle Internet traffic.

• What is Hawaiian Telcom's stance on Net Neutrality? What is Hawaiian Telcom's stance on Net Neutrality?

  Hawaiian Telcom believes high-speed Internet is a powerful asset that facilitates access to education, employment opportunities, and health services. High-speed Internet allows entrepreneurs to start and expand businesses. And, of course, high-speed Internet supports a multitude of entertainment choices.
   
  Today, Hawaiian Telcom can deliver high-speed Internet to approximately 60 percent of the state of Hawai‘i. That percentage will only grow as we continue our investment into building a deep fiber network across the islands. In collaboration with federal, state, and county leaders, our investment in fiber – which totals approximately $1.7 billion positions Hawai‘i as the first fully fiber-enabled state in the U.S. by 2026. Continuing the fiber investment is the right thing to do for customers. Which makes it the right thing to do for our company.
   
  Hawaiian Telcom believes that a net neutral approach is also the right thing to do for our customers. And that’s how we approach every decision we make.