Hawaiian Telcom is upgrading its network to fiber-optic technology. Copper networks are significantly older and increasingly difficult to maintain. Fiber provides a more reliable, resilient, efficient and future-ready platform for delivering communications services, including faster internet speeds and technology designed to better support customers today and into the future. 

Once fiber service becomes available in your area and the copper network is scheduled for retirement, customers receiving service over copper facilities will need to upgrade to fiber to continue receiving service. There is no charge for the installation required to upgrade your existing services, and we will work with you to make the process as easy as possible. 

Your existing services will continue after the upgrade. You may need new equipment to support fiber service, and a technician will install the equipment needed to delivery fiber service and verify that everything is working properly. 

There may be a brief service interruption during installation, but our technicians will work to minimize any downtime.

No. There is no charge for the installation or equipment required to upgrade your existing services to fiber, and there will be no changes to your monthly bill unless you explicitly request new features, faster internet speeds, or a different service tier. 

Fiber provides a faster, more reliable connection designed to support the needs of today's connected homes. It supports faster internet speeds, improved reliability, and a more resilient network platform for voice and communications services. 

Yes. Fiber provides a more reliable, resilient, and future-ready platform than older copper technology. It also supports faster internet speeds and is more resilient during severe weather events. 

A technician will install a Fiber Network Terminal, also called an ONT, and any additional equipment required to deliver fiber service. 

Yes. Fiber-based voice service requires power at your location. During a power outage, your phone will not work unless backup power is available. A Hawaiian Telcom technician can discuss backup-power options with you during your upgrade. 

Many devices that use a phone line, including medical alert devices, alarms, fax machines, and monitoring equipment, may work after the upgrade, but compatibility can vary. Contact your device or service provider before installation and let the Hawaiian Telcom technician know about any connected devices during your appointment. 

Yes. You will be able to keep your existing phone number when upgrading to fiber service. 

The installation will take between 3-4 hours, depending on the home and existing wiring. The Hawaiian Telcom technician will explain the process and work to complete the upgrade as efficiently as possible while minimizing any service interruption. 

In most cases, a technician will need access to inside your home to install equipment and verify that your service is working properly. Please make sure the area around existing equipment and utility access points is clear before your appointment.

As part of network modernization effors, copper networks is fiber-serviced areas will eventually be retired. Customers receiving service over copper facilities will need to transition to fiber to continue receiving service once retirement activities occur. To avoid a service disruption, please schedule your upgrade before copper service is retired in your area. 

If fiber is not yet available in your area, you may remain on copper until fiber becomes available. To check availability or ask questions, please contact Hawaiian Telcom Customer Care at 1-808-643-3456.

Please call Hawaiian Telcom Customer Care at 1-808-643-3456 or visit HawaiianTel.com for assistance. Customer Care can review the services available at your address, answer your questions, and help schedule an upgrade appointment that works for you.