A Stronger Network for Hawaiʻi Starts with Fiber

As Hawaiian Telcom continues to build a stronger, more resilient fiber network for Hawaiʻi, we will be retiring our older copper-based network and upgrading our customers to fiber where available. Customers receiving service over affected copper facilities will need to transition to fiber when notified. Whether you’ve received an upgrade notice or are exploring your options, we’re here to help.

Select the option that applies to you:

Residential
Small Business
Property Managers

Built to Better Support Hawaiʻi Through Storms and Recovery

Recent storms have shown how vulnerable aging copper facilities can be to environmental conditions. Fiber provides a stronger foundation for connectivity and is part of Hawaiian Telcom’s long-term investment in a more resilient network for Hawaiʻi.

“We were genuinely so impressed that our Hawaiian Telcom service stayed strong even when we were without power for 48 hours. Reliable connectivity is something that can easily be taken for granted on an ordinary day, but during a storm like this, you realize just how significant it truly is.”

- Kelsey T., Hawaiian Telcom Customer

Why Upgrade from Copper to Fiber?

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Enhanced Reliability

Copper has served customers for decades, but the network is aging. Fiber provides a stronger foundation and is more

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Better Performance

Fiber delivers clearer call quality and internet speeds significantly higher than traditional copper-based networks.

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Built for Today’s Needs

Fiber has a higher bandwidth, ideal for streaming, video calls, remote work, cloud applications, payment systems, and multiple connected devices.

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Better for the Planet.

Fiber consumes less power compared to copper-based networks, reducing environmental impact.

Why Fiber Is More Resilient

Fiber-optic cables transmit data using light, while copper networks rely on electrical signals carried over metal wire. This fundamental difference provides several advantages: 

  • Fiber cables resist interference, corrosion, and moisture.
  • Fewer active network components mean fewer potential points of failure.
  • Backup batteries and generators help keep the network running during outages.
  • Fiber networks are built to withstand severe weather better than traditional copper or coaxial cable systems.
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What Happens During My Upgrade?

Our team will guide you through the upgrade from copper to fiber. Most customers experience little disruption during the transition, and Hawaiian Telcom will be available to answer questions along the way.

Hear From Customers Who Made the Switch

"Since we switched, our internet has been so much faster. Fioptics helps us to have a reliable connection. We have less stress when things are running smoothly"- Naguras, Fioptics Family

"Hawaiian Telcom's Fioptics in our esports arena has provided us with the best and fastest connection with the lowest ping, and we also have a dedicated internet line at our science lab, providing us with fast, secure, reliable internet."- Director of Esports, Hawaii Pacific University

"Hawaiian Telcom has been there all along for us, and anytime there was a need, they were quick to satisfy it. We are confident that Hawaiian Telcom services are a great addition to the homes of our residents"- Executive Manager, The Collection

Ready to schedule your installation?

(808) 643-3456
Schedule your upgrade

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(808) 643-3456

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