Fiber is the foundation of Hawaiian Telcom's modern network. Transitioning from legacy copper facilities allows Hawaiian Telcom to provide services over a more reliable and sustainable network that is less vulnerable to weather-related issues and supports faster problem resolution. 

For customers at affected locations, existing copper services must be moved to fiber, replaced with an appropriate fiber-based service, or discontinued if no fiber equivalent is available. The specific path will depend on the services your organization uses today. 

It depends on the service: 

• Some services can be moved to fiber with little or no change to the product, price, or contract. 
• Some legacy services must be replaced with a modern fiber-based product. 
• A limited number of older services do not have a direct fiber equivalent and will require an alternative solution.

Your Account Manager will review your current configuration and explain which path applies to each service and location. 

The transition may affect legacy business voice, internet, dedicated access, private networking, and older data services delivered over copper. The exact impact depends on the products installed at your location. 

Depending on the selected solution, a fiber-based service can provide:

• Improved network reliability and uptime 
• Faster issue resolution
• Reduced exposure to repeat weather-related outages
• Access to modern voice and internet solutions
• Greater bandwidth options for evolving business needs
• A technology platform designed to support the future of business communications

Service and bandwidth options will depend on the fiber solution available for the customer. 

Yes. Most upgrades require fiber equipment to be installed at the customer's location. For many services, this includes an Optical Network Terminal, or ONT, that connects Hawaiian Telcom's fiber network to the services at your business. 

An ONT is a device installed at your location that connects the incoming fiber connection to your Hawaiian Telcom services. The specific equipment will be selected based on the requirements of the location and service. 

Your business will generally need to provide: 

• Access to the location and relevant equipment areas
• Adequate space for the new equipment 
• An available AC power outlet
• Business and technical contacts who can coordinate the upgrade

The coordinated installation and may involve a period of service downtime. Your Account Manager will work with your organization to schedule the transition and help the business prepare. 

Scheduling options should be discussed with your Account Manager. Availability may depend on the location, services being upgraded, technical requirements, and installation resources. 

No. Existing phone numbers will stay the same.

Customers moving from copper High-Speed Internet to Fioptics who currently use a static IP address will receive a new IP address. Before upgrading, identify applications, firewalls, hosted services, or approved connections that depend on the existing address. 

Some analog devices can be supported through a fiber-based voice solution, but compatibility depends on the equipment and customer configuration. Hawaiian Telcom will assess the number and type of lines at the location and recommend an appropriate solution. 

Fiber equipment requires power. Battery-backup arrangements depend on the service being upgraded: 

• Hawaiian Telcom may provide a UPS for qualifying voice-line migrations under the applicable program
• Hawaiian Telcom does not provide a UPS for data-only applications
• Customer may use a compatible UPS to support Hawaiian Telcom and other customer equipment. 
• A Hawaiian Telcom-provided battery backup does not power equipment beyond Hawaiian Telcom's equipment.

That depends on the upgrade path: 

• A like-for-like upgrade will typically not change the price or require a new term.
• Moving to a different fiber-based product may involve new pricing or an agreement.
• If a legacy service cannot be supported on fiber, Hawaiian Telcom will discuss available alternatives.

Before installation:

• Identify primary business and technical contacts. 
• Inventory affected phone, internet, network, alarm, fax, elevator, and specialized devices. 
• Identify applications that depend on a static IP address.
• Confirm available space and AC power near the equipment location.
• Coordinate with third-party equipment vendors when applicable.
• Prepare for the agreed upgrade window and associated downtime. 
• Test critical services after installation.

Legacy copper service will no longer be available after the applicable network-transition deadline. If a supported upgrade is not completed, the existing service will be disconnected. 

Contact your Hawaiian Telcom Account Manager or the contact listed in your upgrade notification. If you need help reaching the appropriate representative, call 808-643-4411.