Paying My Bill

• Are there different ways to pay my bill? Are there different ways to pay my bill?

  The easiest way to pay your bill is electronically using your My Account. It is easy to view and/or pay your bills online by signing up for My Account. You can register for this free service by clicking on the "Account Login" icon located in the top right corner of every webpage. New users will need to enter the account number found on their bill as well as their name and email address. Users will then be prompted to set up a password in order to view and manage their account online.
  
  Other ways to pay:
  - Pay via mail using the remit slip found your paper or pdf copy of your bill
  - Pay over the phone (charges may apply)
  - Pay at a local retail store (Store Locator)

• Are there fees for paying my bill? Are there fees for paying my bill?

  Some payment methods may include a service fee. 

  • Online one-time payments: $1.95
  • Phone payments: $1.95
  • In person payments at First Hawaiian Bank: $2.50 service fee
  • Bank Bill Pay: Fees, if any, are determined by your financial institution

  
  

  No additional service fees apply when paying by mail or using AutoPay through My Account. 

• How can I pay my bill online? How can I pay my bill online?

  You can view and pay your bill online through My Account. 

  
  

  To access My Account, click the My Account Login icon in the top-right corner of any webpage. Log in using your email and password, or sign up for this free service by clicking Create Account on the Login page. New users will need the account number from their bill and basic account information, including their billing zip code, to complete registration. 

  
  

  Once logged in, you can pay your bill from either the Overview or Billing page by following these steps: 

  1. Locate the Current Balance section. 
  2. Click Pay Now and follow the prompts to submit your payment. 

  
  

  To pay a bill for a linked or associated account, switch to that account using the dropdown menu in the main navigation and follow the steps above. You can also pay a linked account without switching views by going to the Account page, locating the Linked Accounts section, clicking the three-dot options menu next to the account, and selecting Pay Now. Follow the prompts to complete your payment. 

• How can I confirm my payment was made? How can I confirm my payment was made?

  How you confirm your payment depends on the payment method used: 

  • AutoPay: You will receive a confirmation email. 
  • Online one-time payment: You will receive a confirmation email. 
  • Check or money order: Contact our Customer Service team. 
  • Bank Bill Pay (through your financial institution): You should receive a confirmation email from your bank. 
  • By Phone: You will receive a confirmation number or authorization code. 
  • In Person - Retail Store: You will receive a receipt with a confirmation number. 
  • In Person - First Hawaiian Bank Branches: You will receive a teller receipt after payment. Retain the receipt until payment is posted. To confirm payment, view your next bill or contact our Customer Service team.

  
  

  You can also view your payment history by signing in to My Account. From the Billing page, select the Payment History tab to see AutoPay and one-time payments (online or by phone) made within the past 24 months. 

  
  

  Payments submitted through My Account, by phone or at a retail store will typically post within 2 business days. Check payments dropped off at a retail store or made through your bank's bill pay service may take up to 7 business days to post to your account. 

• How can I view my payment history? How can I view my payment history?

  You can easily view your past payments through My Account. Here's how:

  
  

  1. Log in to My Account. 

  2. Select Billing from the main menu 

  3. Click on the Payment History tab. 

  
  

  Important Note: You will see all AutoPay and one-time payments (made online or by phone) from the last 24 months. 

• How much is the late payment fee? How much is the late payment fee?

  A late payment fee applies if your account balance is over $10.00 and not paid within 30 days of the due date. The fee is 1.5% of the past due balance or $15.95, whichever amount is greater. 

• When will my online bill payment be available? When will my online bill payment be available?

  Payments submitted through My Account, by phone or at a retail store will typically post within 2 business days. Check payments dropped off at a retail store or made through your bank's bill pay service may take up to 7 business days to post to your account. 

  
  

  You can confirm that your payment was submitted by signing in to My Account and navigating to the Billing page. Select the Payment History section to view all AutoPay and one-time payments (made online or by phone) from the past 24 months. 

• What happens if I cannot pay my Hawaiian Telcom bill on time? What happens if I cannot pay my Hawaiian Telcom bill on time?

  If you cannot pay your bill by the due date, please contact a Hawaiian Telcom Customer Service Representative at 808-643-2356. 

  
  

  Payment arrangements may be made in case of illness or other circumstances beyond your control. If payment is not received by the due date or by the agreed-upon date, a disconnect notice will be sent. To avoid disconnection of your service, it is necessary to pay the overdue amount which appears on the disconnect notice. 

  
  

  Hawaiian Telcom will not disconnect your service sooner than 14 days after your bill's due date. You will also receive a written disconnection notice at least 7 days before your service being disconnected. 

  
  

  Repeat late payments may damage your credit record with us. Late payments may also result in your phone service being disconnected.