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Discounted services for qualified Hawaii residents
Call 808-643-3456 for more information.
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Affordable Connectivity Program (ACP) | Lifeline Program | Internet Kokua Program

 


Affordable Connectivity Program

 

Discounts on monthly broadband bills for qualifying low-income households.

 

The Affordable Connectivity Program (ACP) is a federal government program and will provide a discount of up to $30 per month for broadband services for eligible consumers. Consumers who live on qualifying Tribal lands (e.g. Hawaiian Homelands) can receive enhanced support of up to $75 per month toward broadband services. Consumers may be eligible for ACP if they meet income eligibility requirements or participate in a qualifying program below:

A household is eligible if a member of the household meets at least one of the criteria below:


  • Has an income that is at or below 200% of the federal poverty guidelines;
  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
  • Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
  • Received a Federal Pell Grant during the current award year.

 

How to Sign up for the ACP Program – This program only applies to accounts with internet service.

  1. Go to the USAC website www.FCC.gov/ACP to apply.
  2. After you get your USAC Application ID,  you MUST call the Consumer Sales Center at 808-634-3456 to sign up for the ACP discount.
  3. Once done with step #2, complete and electronically sign the ACP Opt-In form.
  4. We will then enroll you in the USAC database and send you an email confirmation when enrollment is complete.

 

 


Emergency Broadband Benefit Program

 

Enrollment for the EBB program ended on 12/30/2021 and has been replaced by the Affordable Connectivity Program (ACP). EBB recipients will continue to receive the EBB discount until 3/1/2021. EBB customers that qualify for the ACP discount will be transitioned to ACP at that time.

The Emergency Broadband Benefit (EBB) Program is a temporary federal government program and will provide a discount of up to $50 per month for broadband services for eligible consumers. Consumers who live on qualifying Tribal lands (e.g. Hawaiian Homelands) can receive enhanced support of up to $75 per month toward broadband services.

 


Lifeline Program


Home Phone discounts for qualifying senior citizens and low-income residents of Hawaii.

 

The Lifeline program provides discounts on your local Home Phone service if you meet certain federal and/or state qualifications. Discounts are available on Basic Service and Go Local Plus. For more information on these options, see our Calling Plans. Hawaiian Telcom is required to obtain proof of your eligibility in order for you to receive the monthly Lifeline credit on your bill.

Lifeline discounts for Hawaiian Telcom's High-Speed Internet services are also available to qualifying customers in eligible areas.
 

 

Federal Lifeline Discount*


  1. Review the Federal Lifeline application form and check to see if you are eligible for federal discounts.
  2. If you are eligible, print and complete the application form. Please print clearly and provide accurate information.
  3. Gather copies of all necessary documentation. Qualification for the program must be verified with supporting documentation that is current (shows eligibility within the past 12 months).
  4. Mail your completed Federal Lifeline application and supporting documents to:
USAC
Lifeline Support Center
P.O. Box 7081
London, KY 40742
Please do not mail your Federal Lifeline application to Hawaiian Telcom. ALL federal applications are processed by the USAC ONLY.
Note: You can also apply online at https://www.checklifeline.org/lifeline. If you need help, please call the Lifeline Support Center at 1-800-234-9473.

* Lifeline is a government assistance program. The service is non-transferable, only eligible customers may enroll in the program, and the program is limited to one discount per household.

 

State Lifeline Discount*


  1. Review the State Lifeline application form and check to see if you are eligible for state discounts.
  2. If you are eligible, print and complete the application form. Please print clearly and provide accurate information.
  3. Gather copies of all necessary documentation. Qualification for the program must be verified with supporting documentation that is current (shows eligibility within the past 12 months).
  4. Mail your completed State Lifeline application and supporting documents to:
    Hawaiian Telcom
    ATTN: SRC – Lifeline Team
    1177 Bishop Street, Suite 3
    Honolulu, HI 96813
    Note: If you need help, please call Hawaiian Telcom - Consumer Sales & Support Center at 808-643-3456

*Lifeline is a government assistance program. The service is non-transferable, only eligible customers may enroll in the program, and the program is limited to one discount per household

 


Internet Kokua Program

Discounted Internet service for qualifying low-income residents of Hawaii.

 

The Internet Kokua program provides discounts on Internet service for those who meet certain qualifications. If your service address is copper-served, you may be eligible to receive High-Speed Internet Basic (up to 7 Mbps download) for $9.95/month, which includes the Wireless Gateway Service Fee.

If your service address is fiber-served, you may be eligible to receive High-Speed Internet Extreme (up to 20 Mbps download) for $12.95/month, which includes the Wireless Gateway Service Fee.

We require proof of eligibility in order for you to receive the monthly discount on your bill. In addition, if you are currently or have been a Hawaiian Telcom customer within the last year, your service cannot have been suspended for non-payment.

 

To apply for the Internet Kokua Program, follow these steps:


  1. Review the Hawaiian Telcom Internet Kokua Program application form and check to see if you are eligible to receive benefits.

  2. Complete the Internet Kokua Program application form. Please print clearly and provide accurate information.

  3. Gather copies of all necessary documentation. Qualification for the program must be verified with supporting documentation.

  4. Mail the completed form and supporting documents to:
    Hawaiian Telcom
    ATTN: SRC – Lifeline Team
    1177 Bishop Street, Suite 3
    Honolulu, HI 96813

  5.  

* One-time Internet activation fee of $29.99 and taxes not included. Internet service not available in all areas and speeds may vary by address. Applicable service terms and conditions apply and subject to change.