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Discounted services for qualified Hawaii residents
Call 643-3456 for more information.
Home Phone Lifeline Assistance

 

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Emergency Broadband Benefit Program | Lifeline Program | Internet Kokua Program

 

 

Emergency Broadband Benefit Program

Temporary discounts on monthly broadband bills for qualifying low-income households.

The Emergency Broadband Benefit (EBB) Program is a temporary federal government program and will provide a discount of up to $50 per month for broadband services for eligible consumers. Consumers who live on qualifying Tribal lands (e.g. Hawaiian Homelands) can receive enhanced support of up to $75 per month toward broadband services.

Consumers may be eligible for the EBB Program if they meet income eligibility requirements or participate in a qualifying program below:

  • Lifeline program – Existing participants in the Lifeline program do not need to submit a new National Verifier application to participate in the EBB program. Completion of Hawaiian Telcom EBB Opt-in form required.
  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Free and Reduced-Price School Lunch Program
  • Pell Grant
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FHPA)
  • Veterans and Survivors Pension Benefit
  • Bureau of Indian Affairs General Assistance
  • Tribally-Administered Temporary Assistance for Needy Families (TANF)
  • Tribal Head Start
  • Food Distribution Program on Indian Reservations (FDPIR)

For a complete list of the type of documentation required, visit https://getemergencybroadband.org/how-to-apply/show-you-qualify/

To apply online to see if you qualify for EBB and submit the required documents, visit http://getemergencybroadband.org/how-to-apply/.

If you qualify for the EBB Program, contact Consumer Sales at 643-3456 to sign up for a qualified high-speed Internet product.

 

Lifeline Program

Home Phone discounts for qualifying senior citizens and low-income residents of Hawaii.

The Lifeline program provides discounts on your local Home Phone service if you meet certain federal and/or state qualifications. Discounts are available on Basic Service and Go Local Plus. For more information on these options, see our Calling Plans. Hawaiian Telcom is required to obtain proof of your eligibility in order for you to receive the monthly Lifeline credit on your bill.
Lifeline discounts for Hawaiian Telcom's High-Speed Internet services are also available to qualifying customers in eligible areas.  

Federal Lifeline Discount*

USAC
Lifeline Support Center
P.O. Box 7081
London, KY 40742

Please do not mail your Federal Lifeline application to Hawaiian Telcom. ALL federal applications are processed by the USAC ONLY.
Note: You can also apply online at https://www.checklifeline.org/lifeline. If you need help, please call the Lifeline Support Center at 1-800-234-9473.
  1. Review the Federal Lifeline application form and check to see if you are eligible for federal discounts.
  2. If you are eligible, print and complete the application form. Please print clearly and provide accurate information.
  3. Gather copies of all necessary documentation. Qualification for the program must be verified with supporting documentation that is current (shows eligibility within the past 12 months).
  4. Mail your completed Federal Lifeline application and supporting documents to:

* Lifeline is a government assistance program. The service is non-transferable, only eligible customers may enroll in the program, and the program is limited to one discount per household.

State Lifeline Discount*

  1. Review the State Lifeline application form and check to see if you are eligible for state discounts.
  2. If you are eligible, print and complete the application form. Please print clearly and provide accurate information.
  3. Gather copies of all necessary documentation. Qualification for the program must be verified with supporting documentation that is current (shows eligibility within the past 12 months).
  4. Mail your completed State Lifeline application and supporting documents to:
    Hawaiian Telcom
    ATTN: SRC – Lifeline Team
    1177 Bishop Street, Suite 3
    Honolulu, HI 96813
    Note: If you need help, please call Hawaiian Telcom - Consumer Sales & Support Center at 643-3456

*Lifeline is a government assistance program. The service is non-transferable, only eligible customers may enroll in the program, and the program is limited to one discount per household

 

Internet Kokua Program

Discounted Internet service for qualifying low-income residents of Hawaii.

The Internet Kokua program provides discounts on Internet service for those who meet certain qualifications. If your service address is copper-served, you may be eligible to receive High-Speed Internet Basic (up to 7 Mbps download) for $9.95/month, which includes the Wireless Gateway Service Fee.

If your service address is fiber-served, you may be eligible to receive High-Speed Internet Extreme (up to 20 Mbps download) for $12.95/month, which includes the Wireless Gateway Service Fee.
We require proof of eligibility in order for you to receive the monthly discount on your bill. In addition, if you are currently or have been a Hawaiian Telcom customer within the last year, your service cannot have been suspended for non-payment.

To apply for the Internet Kokua Program, follow these steps:

  1. Review the Hawaiian Telcom Internet Kokua Program application form and check to see if you are eligible to receive benefits.
  2. Complete the Internet Kokua Program application form. Please print clearly and provide accurate information.
  3. Gather copies of all necessary documentation. Qualification for the program must be verified with supporting documentation.
  4. Mail the completed form and supporting documents to:
    Hawaiian Telcom
    ATTN: SRC – Lifeline Team
    1177 Bishop Street, Suite 3
    Honolulu, HI 96813

* One-time Internet activation fee of $29.99 and taxes not included. Internet service not available in all areas and speeds may vary by address. Applicable service terms and conditions apply and subject to change.