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Terms & Conditions

Terms & Conditions

Service Terms and Conditions for Hawaiian Telcom products.

Residential Promotional Terms and Conditions

Hawaiian Telcom Terms of Service for Residential Customers

Hawaiian Telcom Terms of Service for TV

Hawaiian Telcom Privacy Policy for TV

PUC Order 37125 - Suspending the Authority of Regulated Utilities to Terminate or Disconnect Services Due to Non-Payment During COVID-19 Pandemic

PUC Docket 2020-0209; Order 37506 - Extending Suspension of Termination or Disconnection of Regulated Utility Services Due to Non-payment and/or Assessment of Other Charges Through March 31, 2021

PUC Docket 2020-0209; Order 37667 - Extending Suspension of Termination or Disconnection of Regulated Utility Services Due to Non-payment and/or Assessment of Other Charges Through May 31, 2021




Good (Basic Model) - This is an entry level low cost unit. Basic features include making and receiving calls and SMS or text messages. These phones do not generally have a camera, Bluetooth capabilities or expanded memories.

Better (Intermediate Model) - This is a mid-range phone in features and cost. These devices generally have cameras, Bluetooth, may be able to access the web, may have enhanced color displays and more features.

Best (Advanced Model) - These are the higher range models that run operating systems that can perform advanced features. Many of these handsets offer advanced features for corporate users such as email receipt and delivery, picture/video capture. Bluetooth, full internet access with web browsing, expandable memory, touch screen, faster processing and email support.

HAC Rating When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference they generate.

The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with their hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on their box together with other relevant approval markings.

The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device is vulnerable to interference you may not be able to use a rated wireless device successfully.

M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/higher of the two ratings.

T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil ("T Switch" or "Telephone Switch") than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them).

Most phones that are rated T3 also have an M3 rating. Similarly, most phones rated T4 also have an M4 rating.

Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices.




Entry Period: January 21 – January 23, 2020

Hawaiian Telcom has the right to change the entry period at its discretion.

Prize Announcements: One winner will be announced on January 24, 2020.

Entry Method: Online by following Hawaiian Telcom and Blue Zones Project Hawaii on Instagram, tagging a user and commenting on Fit 500 Blue Zones Giveaway post on Hawaiian Telcom’s Instagram profile. Multiple entries per person will be accepted.


Fit 500 Blue Zones Giveaway is open to individuals who are at least 18 years of age at the time of entry. Void where prohibited or otherwise restricted by law. All federal, state and local laws and regulations apply.

Winning: One valid entrant will be randomly selected on January 24, 2020 from all valid entrants received prior to 11:59 pm HST on January 23, 2020. Eligible entries are defined as submissions in accordance with these Rules and received no later than 11:59 p.m. Odds of winning are dependent upon the number of valid entrants received during the Entry Period. The drawings will be conducted by Hawaiian Telcom and considered final. All Federal and State taxes and all other expenses relating to the acceptance and/or use of the prize are the sole responsibility of the winners.

Prize: One winner will receive a Fit 500 Blue Zones Giveaway Pack.

Prize Notification: Potential winners will be notified via Instagram. To be eligible to claim the Prize, winners must respond, 11:59 pm HST on January 23, 2020 to claim Prize. Upon claiming the Prize, the winner must sign and submit a consent form and photo release form. All potential winners will be required to show proof of direct message announcing win at the time of Prize claim. In the event the potential winner does not respond within the given timeframe, an alternative potential winner will be chosen among the remaining valid entrants. Failure to submit required consent form and proof will result in disqualification and forfeiture of any Prize.

Claiming Prize: Winners will be sent a private message with win confirmation and prize claim instructions. Winners must acknowledge their win by 5:00 pm. HST on January 24, 2020. Winners must pick up prize at Hawaiian Telcom 1177 Bishop Street Honolulu, HI 96813 by January 31 at 5:00 pm.

Prize Conditions: Prize is nontransferable, assignable and holds no real cash value. Prize or any of the components may not be redeemed for cash or credit at any time. All applicable federal, state or local tax is the responsibility of the prize claimant. Prize winner must be 18 years of age. No substitutions or partial substitutions allowed except at the sole discretion of Hawaiian Telcom. If prize notification goes unanswered, returned to prize administrator, prizewinner fails to appear at agreed-upon time for prize pickup, or prize winner cannot participate in the events as scheduled, the prize is forfeited and an alternate winner will be selected. In the event a winner cannot be validated, Hawaiian Telcom reserves the right not to award prize. Prize claim constitutes permission for Hawaiian Telcom and Hawaiian Telcom’s affiliates, as they pertain to this Contest, the right to publish the likeness, photograph, voice recordings, video, name and city/state of prizewinner in all forms of media, including for publicity and promotional purposes, perpetually without notice or compensation.

Use of Personal Identifiable Information: Personal information in the form of name, email and mailing address, will be collected to be included in a mailing list for future marketing promotions in a manner that is compliant with applicable law.

Limitations of Liability: Hawaiian Telcom make no warranties, and hereby disclaim any and all warranties, express or implied, concerning any prize furnished in connection with the Contest. By participating, entrants agree that Hawaiian Telcom and its affiliates will have no liability whatsoever, for any injuries, losses or damages of any kind resulting from participation in the contest or acceptance, possession or use of any prize(s). Hawaiian Telcom is not responsible for prize quality. Neither Hawaiian Telcom or its affiliates are responsible for incorrect or inaccurate transcription of entry information, or for any human error, technical malfunctions, lost/delayed data transmission, omission, interruption, deletion, defect, line failures of any telephone network, computer equipment, software, inability to access any service, or any other error or malfunction, or for late, stolen, lost, postage due, illegible or misdirected entries or mail. Activity deemed abusive by Hawaiian Telcom, in its sole discretion, will result in disqualification of the entrant from the contest. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SUCH PRIZES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND THE PROMOTION ENTITIES HEREBY DISCLAIM ALL SUCH WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT.

Hawaiian Telcom Referral Program: Hawaiian Telcom’s Referral Program 2020 Program Rules and Terms & Conditions can be found here.