Terms & Conditions
Service Terms and Conditions for Hawaiian Telcom products.
Residential Promotional Terms and Conditions
Hawaiian Telcom Terms of Service for Residential Customers
Hawaiian Telcom Terms of Service for TV
PUC Order 37125 - Suspending the Authority of Regulated Utilities to Terminate or Disconnect Services Due to Non-Payment During COVID-19 Pandemic
PUC Docket 2020-0209; Order 37506 - Extending Suspension of Termination or Disconnection of Regulated Utility Services Due to Non-payment and/or Assessment of Other Charges Through March 31, 2021
PUC Docket 2020-0209; Order 37667 - Extending Suspension of Termination or Disconnection of Regulated Utility Services Due to Non-payment and/or Assessment of Other Charges Through May 31, 2021
Good (Basic Model) - This is an entry level low cost unit. Basic features include making and receiving calls and SMS or text messages. These phones do not generally have a camera, Bluetooth capabilities or expanded memories.
Better (Intermediate Model) - This is a mid-range phone in features and cost. These devices generally have cameras, Bluetooth, may be able to access the web, may have enhanced color displays and more features.
Best (Advanced Model) - These are the higher range models that run operating systems that can perform advanced features. Many of these handsets offer advanced features for corporate users such as email receipt and delivery, picture/video capture. Bluetooth, full internet access with web browsing, expandable memory, touch screen, faster processing and email support.
HAC Rating When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference they generate.
The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with their hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on their box together with other relevant approval markings.
The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device is vulnerable to interference you may not be able to use a rated wireless device successfully.
M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/higher of the two ratings.
T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil ("T Switch" or "Telephone Switch") than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them).
Most phones that are rated T3 also have an M3 rating. Similarly, most phones rated T4 also have an M4 rating.
Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices.
Hawaiian Telcom Referral Program: Hawaiian Telcom’s Referral Program 2021 Program Rules and Terms & Conditions can be found here.