All Terms

Hawaiian Telcom Promotional Terms and Conditions

Internet

Fiber 1 Gig Internet	Limited time offer for new residential customers. $74.99/mo for 3 years from service start date for customers subscribing to Fioptics 1 Gig Internet (with speeds up to 940 Mbps). Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard gateway fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom.
Fiber 750 Internet	Limited time offer for new residential customers. $54.99/mo for 3 years from service start date for customers subscribing to Fioptics 750 Internet. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard gateway fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom.
Fiber 500 Internet	Limited time offer for new residential customers. $44.99/mo for 2 years from service start date for customers subscribing to Fioptics 500 Internet. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard gateway fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom.
Fiber 300 Internet	Limited time offer for new residential customers. $39.99/mo for 1 year from service start date for customers subscribing to Fioptics 300 Internet, then price will increase by $10 for year 2 and year 3. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard gateway fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom.
50 Mbps Internet	Limited time offer for new residential customers. $39.99/mo for 1 year from service start date for customers subscribing to 50 Mbps Internet, then price will increase by $10 for year 2 and year 3. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard gateway fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom.
20 Mbps Internet	Limited time offer for new residential customers. $29.99/mo for 1 year from service start date for customers subscribing to 20 Mbps Internet, then price will increase by $10 for year 2 and year 3. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard gateway fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom.
15 Mbps Internet	Limited time offer for new residential customers. $19.99/mo for 1 year from service start date for customers subscribing to 15 Mbps Internet, then price will increase by $10 for year 2 and year 3. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard gateway fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom.
11 Mbps Internet	Limited time offer for new residential customers. $19.99/mo for 1 year from service start date for customers subscribing to 11 Mbps Internet, then price will increase by $10 for year 2 and year 3. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard gateway fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom.
7 Mbps Internet	Limited time offer for new residential customers. $14.99/mo for 1 year from service start date for customers subscribing to 7 Mbps Internet, then price will increase by $10 for year 2 and year 3. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard gateway fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom.
3 Mbps and Go Local Plus	Limited time offer for new Hawaiian Telcom residential customers subscribing to Go Local Plus (Home Phone) with 13 calling features and 3 Mbps High-Speed Internet $29.99/mo for 1 year from service start date, then price will increase by $10 for year 2 and year 3. Standard rates apply after promotional periods. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Offer subject to change or termination at any time. Advertised price does not include one-time Activation Fee or monthly standard gateway fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom

Advantage Plus TV + 500 Mbps	Limited time offer for new residential customers. $99.99/mo for 1 year from service start date for customers subscribing to Advantage Plus TV, HD, Fioptics 500 Internet, then price will increase by $10 for year 2. TV service requires a Hawaiian Telcom standard gateway and Set-Top-Box for each TV, subject to monthly charges. Standard Rates apply after promotional period. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom
Advantage TV + 500 Mbps	Limited time offer for new residential customers. $89.99/mo for 1 year from service start date for customers subscribing to Advantage TV, HD, Fioptics 500 Internet, then price will increase by $10 for year 2. TV service requires a Hawaiian Telcom standard gateway and Set-Top-Box for each TV, subject to monthly charges. Standard Rates apply after promotional period. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom
MyWay Starter TV + 500 Mbps	Limited time offer for new residential customers. $74.99/mo for 1 year from service start date for customers subscribing to Starter TV, Fioptics 500 Internet, then price will increase by $10 for year 2. Starter TV requires a purchase of 1 genre pack for an additional $5 or $10 each. TV service requires a Hawaiian Telcom standard gateway and Set-Top-Box for each TV, subject to monthly charges. Standard Rates apply after promotional period. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom
Basic TV + 500 Mbps	Limited time offer for new residential customers. $69.99/mo for 1 year from service start date for customers subscribing to Basic TV, HD, Fioptics 500 Internet, then price will increase by $10 for year 2. TV service requires a Hawaiian Telcom standard gateway and Set-Top-Box for each TV, subject to monthly charges. Standard Rates apply after promotional period. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom
Basic TV + 300 Mbps	Limited time offer for new residential customers. $49.99/mo for 1 year from service start date for customers subscribing to Basic TV, HD, Fioptics 300 Internet. TV service requires a Hawaiian Telcom standard gateway and Set-Top-Box for each TV, subject to monthly charges. Standard Rates apply after promotional period. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom
Advantage Plus TV + 21 Mbps	Limited time offer for new residential customers. $99.99/mo for 1 year from service start date for customers subscribing to Advantage Plus TV, HD, 21 Mbps High-Speed Internet, then price will increase by $10 for year 2. TV service requires a Hawaiian Telcom standard gateway and Set-Top-Box for each TV, subject to monthly charges. Standard Rates apply after promotional period. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom
Advantage TV + 21 Mbps	Limited time offer for new residential customers. $89.99/mo for 1 year from service start date for customers subscribing to Advantage TV, HD, 21 Mbps High-Speed Internet, then price will increase by $10 for year 2. TV service requires a Hawaiian Telcom standard gateway and Set-Top-Box for each TV, subject to monthly charges. Standard Rates apply after promotional period. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom
MyWay Starter TV + 21 Mbps	Limited time offer for new residential customers. $74.99/mo for 1 year from service start date for customers subscribing to Starter TV, 21 Mbps High-Speed Internet, then price will increase by $10 for year 2. Starter TV requires a purchase of 1 genre pack for an additional $5 or $10 each. TV service requires a Hawaiian Telcom standard gateway and Set-Top-Box for each TV, subject to monthly charges. Standard Rates apply after promotional period. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom
Basic TV + 21 Mbps	Limited time offer for new residential customers. $49.99/mo for 1 year from service start date for customers subscribing to Basic TV, HD, 21 Mbps High-Speed Internet. TV service requires a Hawaiian Telcom standard gateway and Set-Top-Box for each TV, subject to monthly charges. Standard Rates apply after promotional period. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2023 Hawaiian Telcom

Home Phone with Long Distance	Limited time offer for new Hawaiian Telcom residential customers subscribing to Go Local Plus (Home Phone) with 13 calling features, unlimited calls within the U.S, and free calls to Canada for $29.95/mo for 3 years. Standard rates apply after promotional period. No contract required and 30-day satisfaction guarantee included. Any change to account or service plan will cancel promotional price. Call Moresm long distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions may apply. © 2023 Hawaiian Telcom.
Home Phone with 13 Calling Features	Limited time offer for new Hawaiian Telcom residential customers subscribing to Go Local Plus (Home Phone) with 13 calling features for $19.95/mo for 3 years. Standard rates apply after promotional period. No contract required and 30-day satisfaction guarantee included. Any change to account or service plan will cancel promotional price. Call Moresm long distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions may apply. © 2023 Hawaiian Telcom.
Basic Home Phone (Neighbor Islands)	Standard pricing depends on geographic location (rates range between $9.90 - $14.40). Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply. © 2023 Hawaiian Telcom

Affordable Connectivity Program (ACP)

$30 for 100 Mbps & wireless gateway price requires ACP participation with Hawaiian Telcom services. The $0.00 price point includes an ACP $30 discount. The price point will be provided as long as ACP participation is maintained. Please go to acpbenefit.org to determine eligibility. Hawaiian Telcom does not determine eligibility for this program. To help speed up your enrollment, be sure to save your Application ID from the National Verifier. 100 Mbps is not available in all areas and is dependent on the service address.