Hawaiian Telcom Promotional Terms and Conditions
Internet
| Fiber 3 Gig Internet
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Limited time offer for new* residential customers. $120/mo for 3 years from service start ate for customers subscribing to Fioptics 3 Gig Internet. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard Gateway Fee (currently $11.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. 90-day satisfaction guarantee promotional offer for new customers. If the customer notifies the Hawaiian Telcom that they are not satisfied with their service within the first 90-days after installation of the service, the customer will be entitled to a 90-day refund of monthly recurring charges or portion thereof, if subscription is less than 90 days. Visit hawaiiantel.com/terms for details. © 2025 Hawaiian Telcom *not valid for customers who had an active account in the past 6 months
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| Fiber 1 Gig Internet
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Limited time offer for new* residential customers. $60/mo for 3 years from service start date for customers subscribing to Fioptics 1 Gig Internet (speeds up to 940 Mbps). eBill is required to receive the full promotional discount. Standard Rates apply after promotional period. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard Gateway Fee (currently $11.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. 90-day satisfaction guarantee promotional offer for new customers. If the customer notifies the Hawaiian Telcom that they are not satisfied with their service within the first 90-days after installation of the service, the customer will be entitled to a 90-day refund of monthly recurring charges or portion thereof, if subscription is less than 90 days. Visit hawaiiantel.com/terms for details. © 2025 Hawaiian Telcom *not valid for customers who had an active account in the past 6 months
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| Fiber 800 Internet
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Limited time offer for new* residential customers. $50/mo for 2 years from service start date for customers subscribing to Fioptics 800 Internet. eBill is required to receive the full promotional discount. Standard Rates apply after promotional period. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard Gateway Fee (currently $11.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. 90-day satisfaction guarantee promotional offer for new customers. If the customer notifies the Hawaiian Telcom that they are not satisfied with their service within the first 90-days after installation of the service, the customer will be entitled to a 90-day refund of monthly recurring charges or portion thereof, if subscription is less than 90 days. Visit hawaiiantel.com/terms for details. © 2025 Hawaiian Telcom *not valid for customers who had an active account in the past 6 months
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| Fiber 600 Internet
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Limited time offer for new* residential customers. $40/mo for 1 year from service start date for customers subscribing to Fioptics 600 Internet. eBill is required to receive the full promotional discount. Standard Rates apply after promotional period. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard Gateway Fee (currently $11.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. 90-day satisfaction guarantee promotional offer for new customers. If the customer notifies the Hawaiian Telcom that they are not satisfied with their service within the first 90-days after installation of the service, the customer will be entitled to a 90-day refund of monthly recurring charges or portion thereof, if subscription is less than 90 days. Visit hawaiiantel.com/terms for details. © 2025 Hawaiian Telcom *not valid for customers who had an active account in the past 6 months.
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| Fiber 400 Internet
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Limited time offer for new* residential customers. $40/mo for 1 year from service start date for customers subscribing to Internet up to 50 Mbps. eBill is required to receive the full promotional discount. Standard Rates apply after promotional period. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard Gateway Fee (currently $11.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. 90-day satisfaction guarantee promotional offer for new customers. If the customer notifies the Hawaiian Telcom that they are not satisfied with their service within the first 90-days after installation of the service, the customer will be entitled to a 90-day refund of monthly recurring charges or portion thereof, if subscription is less than 90 days. Visit hawaiiantel.com/terms for details. © 2025 Hawaiian Telcom *not valid for customers who had an active account in the past 6 months.
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| 50 Mbps Internet
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Limited time offer for new* residential customers. $40/mo for 1 year from service start date for customers subscribing to Internet up to 50 Mbps. eBill is required to receive the full promotional discount. Standard Rates apply after promotional period. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard Gateway Fee (currently $11.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. 90-day satisfaction guarantee promotional offer for new customers. If the customer notifies the Hawaiian Telcom that they are not satisfied with their service within the first 90-days after installation of the service, the customer will be entitled to a 90-day refund of monthly recurring charges or portion thereof, if subscription is less than 90 days. Visit hawaiiantel.com/terms for details. © 2025 Hawaiian Telcom *not valid for customers who had an active account in the past 6 months.
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| 20 Mbps Internet
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Limited time offer for new* residential customers. $40/mo for 1 year from service start date for customers subscribing to Internet up to 20 Mbps. eBill is required to receive the full promotional discount. Standard Rates apply after promotional period. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard Gateway Fee (currently $11.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. 90-day satisfaction guarantee promotional offer for new customers. If the customer notifies the Hawaiian Telcom that they are not satisfied with their service within the first 90-days after installation of the service, the customer will be entitled to a 90-day refund of monthly recurring charges or portion thereof, if subscription is less than 90 days. Visit hawaiiantel.com/terms for details. © 2025 Hawaiian Telcom *not valid for customers who had an active account in the past 6 months.
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| 15 Mbps Internet
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Limited time offer for new* residential customers. $40/mo for 1 year from service start date for customers subscribing to Internet up to 15 Mbps. eBill is required to receive the full promotional discount. Standard Rates apply after promotional period. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard Gateway Fee (currently $11.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. 90-day satisfaction guarantee promotional offer for new customers. If the customer notifies the Hawaiian Telcom that they are not satisfied with their service within the first 90-days after installation of the service, the customer will be entitled to a 90-day refund of monthly recurring charges or portion thereof, if subscription is less than 90 days. Visit hawaiiantel.com/terms for details. © 2025 Hawaiian Telcom *not valid for customers who had an active account in the past 6 months.
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| 11 Mbps Internet
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Limited time offer for new* residential customers. $40/mo for 1 year from service start date for customers subscribing to Internet up to 11 Mbps. eBill is required to receive the full promotional discount. Standard Rates apply after promotional period. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard Gateway Fee (currently $11.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. 90-day satisfaction guarantee promotional offer for new customers. If the customer notifies the Hawaiian Telcom that they are not satisfied with their service within the first 90-days after installation of the service, the customer will be entitled to a 90-day refund of monthly recurring charges or portion thereof, if subscription is less than 90 days. Visit hawaiiantel.com/terms for details. © 2025 Hawaiian Telcom *not valid for customers who had an active account in the past 6 months.
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| 7 Mbps Internet
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Limited time offer for new* residential customers. $40/mo for 1 year from service start date for customers subscribing to Internet up to 7 Mbps. eBill is required to receive the full promotional discount. Standard Rates apply after promotional period. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard Gateway Fee (currently $11.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. 90-day satisfaction guarantee promotional offer for new customers. If the customer notifies the Hawaiian Telcom that they are not satisfied with their service within the first 90-days after installation of the service, the customer will be entitled to a 90-day refund of monthly recurring charges or portion thereof, if subscription is less than 90 days. Visit hawaiiantel.com/terms for details. © 2025 Hawaiian Telcom *not valid for customers who had an active account in the past 6 months.
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| Home Phone with Long Distance
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Limited time offer for new Hawaiian Telcom residential customers subscribing to Go Local Plus (Home Phone) with 13 calling features, unlimited calls within the U.S, and free calls to Canada for $29.95/mo for 3 years. Standard rates apply after promotional period. No contract required and 30-day satisfaction guarantee included. Any change to account or service plan will cancel promotional price. Call More long distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions may apply. © 2025 Hawaiian Telcom.
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| Home Phone with 13 Calling Features
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Limited time offer for new Hawaiian Telcom residential customers subscribing to Go Local Plus (Home Phone) with 13 calling features for $19.95/mo for 3 years. Standard rates apply after promotional period. No contract required and 30-day satisfaction guarantee included. Any change to account or service plan will cancel promotional price. Call More long distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions may apply. © 2025 Hawaiian Telcom.
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| Basic Home Phone (Neighbor Islands)
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Standard pricing depends on geographic location (rates range between $9.90 - $14.40). Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply. © 2025 Hawaiian Telcom
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| Fioptics Internet Assistance
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Limited time offer for new* residential customers with eBill subscription. $29.99/mo for 1 year from service start date for customers subscribing to Fioptics 100 Internet. eBill is required to receive the full promotional discount. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly Gateway Fee (currently $10.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2025 Hawaiian Telcom *not valid for customers who had an active account in the past 6 months
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