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Hawaiian Telcom Promotional Terms and Conditions

Internet

$100, $200 or $300 Gift Card with Purchase Limited-time offer. Only available to new residential customers as follows: (a) $100 gift cards for customers who purchase 600 Mbps, or 800 Mbps Fioptics Internet; (b) $200 gift card for customers who purchase (i) 1 Gbps Fioptics Internet, (ii) Home Phone & 400 Mbps or higher, or (iii) Fioptics TV & 400 Mbps or higher; (c) $300 gift card for customers who purchase home phone, Fioptics 400 Mbps Internet or higher and Fioptics TV at the same time. Service availability based on service address; not available in all areas. This promotion may not be combined with any other offer. Customer will be charged for the value of the gift card received if services are deactivated within 90 days of installation. Upon confirmation of eligibility, customer will receive an email from Customer Motivators LLC with instructions to redeem the gift card. Gift cards will be issued by Customer Motivators LLC and may be subject to additional terms and conditions by gift card issuer, including responsibility for lost, stolen or expired gift cards or for undelivered gift cards due to inaccurate information submitted by customer. Promotion runs from 3/1/2024 – 5/31/2024. Service must be installed by 6/15/2024 and redemption requirements complete by 6/30/2024 be eligible for gift card reward.
Fiber 1 Gig Internet Limited time offer for new residential customers. $69.99/mo for 3 years from service start date for customers subscribing to Fioptics 1 Gig Internet (with speeds up to 940 Mbps). Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard gateway fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom.
Fiber 800 Internet Limited time offer for new residential customers. $59.99/mo for 2 years from service start date for customers subscribing to Fioptics 800 Internet. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly Gateway Fee (currently $10.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom
Fiber 600 Internet Limited time offer for new residential customers. $49.99/mo for 2 years from service start date for customers subscribing to Fioptics 600 Internet. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly standard gateway fee. Taxes, surcharges and other fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom.
Fiber 400 Internet Limited time offer for new residential customers. $39.99/mo for 1 year from service start date for customers subscribing to Fioptics 400 Internet. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly Gateway Fee (currently $10.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom
50 Mbps Internet Limited time offer for new residential customers. $39.99/mo for 3 years from service start date for customers subscribing to Internet up to 50 Mbps. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly Gateway Fee (currently $10.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom
20 Mbps Internet Limited time offer for new residential customers. $39.99/mo for 3 years from service start date for customers subscribing to Internet up to 20 Mbps. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly Gateway Fee (currently $10.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom
15 Mbps Internet Limited time offer for new residential customers. $39.99/mo for 3 years from service start date for customers subscribing to Internet up to 15 Mbps. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly Gateway Fee (currently $10.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom
11 Mbps Internet Limited time offer for new residential customers. $39.99/mo for 3 years from service start date for customers subscribing to Internet up to 11 Mbps. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly Gateway Fee (currently $10.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom
7 Mbps Internet Limited time offer for new residential customers. $39.99/mo for 3 years from service start date for customers subscribing to Internet up to 7 Mbps. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly Gateway Fee (currently $10.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom
Advantage Plus TV + 600 Mbps Limited time offer for new residential customers. $109.99/mo for 2 years from service start date for customers subscribing to Advantage Plus TV, Fioptics 600 Internet, then price will increase by $20 for year 3. Standard Rates apply after promotional period. TV service requires a Hawaiian Telcom gateway (currently $10.99/mo) and Set-Top-Box (currently $8.99/mo each) for each TV. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom
Advantage TV + 600 Mbps Limited time offer for new residential customers. $99.99/mo for 2 years from service start date for customers subscribing to Advantage TV, Fioptics 600 Internet, then price will increase by $20 for year 3. Standard Rates apply after promotional period. TV service requires a Hawaiian Telcom gateway (currently $10.99/mo) and Set-Top-Box (currently $8.99/mo each) for each TV. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom
MyWay Starter TV + 600 Mbps Limited time offer for new residential customers. $79.99/mo for 2 years from service start date for customers subscribing to Starter TV, Fioptics 600 Internet, then price will increase by $20 for year 3. Starter TV requires a purchase of 1 genre pack for an additional $5 or $10 each. Standard Rates apply after promotional period. TV service requires a Hawaiian Telcom gateway (currently $10.99/mo) and Set-Top-Box (currently $8.99/mo each) for each TV. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom
Basic TV + 600 Mbps Limited time offer for new residential customers. $59.99/mo for 2 years from service start date for customers subscribing to Basic TV, Fioptics 600 Internet, then price will increase by $20 for year 3. Standard Rates apply after promotional period. TV service requires a Hawaiian Telcom gateway (currently $10.99/mo) and Set-Top-Box (currently $8.99/mo each) for each TV. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom
Basic TV + 400 Mbps Limited time offer for new residential customers. $49.99/mo for 1 year from service start date for customers subscribing to Basic TV, Fioptics 400 Internet, then price will increase by $20 for year 2 and $20 for year 3. TV service requires a Hawaiian Telcom standard gateway and Set-Top-Box for each TV, subject to monthly charges. Standard Rates apply after promotional period. TV service requires a Hawaiian Telcom gateway (currently $10.99/mo) and Set-Top-Box (currently $8.99/mo each) for each TV. Any change to service will cancel the promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Advertised price does not include one-time Activation Fee. Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2024 Hawaiian Telcom
Home Phone with Long Distance Limited time offer for new Hawaiian Telcom residential customers subscribing to Go Local Plus (Home Phone) with 13 calling features, unlimited calls within the U.S, and free calls to Canada for $29.95/mo for 3 years. Standard rates apply after promotional period. No contract required and 30-day satisfaction guarantee included. Any change to account or service plan will cancel promotional price. Call More long distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions may apply. © 2024 Hawaiian Telcom.
Home Phone with 13 Calling Features Limited time offer for new Hawaiian Telcom residential customers subscribing to Go Local Plus (Home Phone) with 13 calling features for $19.95/mo for 3 years. Standard rates apply after promotional period. No contract required and 30-day satisfaction guarantee included. Any change to account or service plan will cancel promotional price. Call More long distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions may apply. © 2024 Hawaiian Telcom.
Basic Home Phone (Neighbor Islands) Standard pricing depends on geographic location (rates range between $9.90 - $14.40). Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply. © 2024 Hawaiian Telcom
Affordable Connectivity Program (ACP) $30 for 100 Mbps & wireless gateway price requires ACP participation with Hawaiian Telcom services. The $0.00 price point includes an ACP $30 discount. The price point will be provided as long as ACP participation is maintained. Please go to acpbenefit.org to determine eligibility. Hawaiian Telcom does not determine eligibility for this program. To help speed up your enrollment, be sure to save your Application ID from the National Verifier. 100 Mbps is not available in all areas and is dependent on the service address.

Hawaiian Telcom Paperless Getaway Sweepstakes Rules Sweepstake Rules

NO PURCHASE OR ACTIVATION NECESSARY TO ENTER OR WIN. SWEEPSTAKE IS OPEN ONLY TO LEGAL U.S. RESIDENTS, CURRENTLY RESIDING IN THE STATE OF HAWAII, AND ARE 18 YEARS OF AGE OR OLDER AS OF MARCH 1, 2024.

Sweepstake runs from March 1, 2024 to April 30, 2024 (“Entry Period”).

HOW TO ENTER


During the Entry Period, existing Hawaiian Telcom home phone, high speed internet, and/or TV subscribers who opt in to receive their Hawaiian Telcom bill electronically by switching from paper bill setting to paperless bill setting will be automatically be entered to win. One entry per Hawaiian Telcom residential customer account. Non-Hawaiian Telcom customers may enter the Sweepstake during the Entry Period by submitting a completed online entry form using the following link: www.hawaiiantel.com/getaway. Limit one entry per person and email address. Bot entries, mass entries or other digitally produced entries will not be accepted.

PRIZE

One prize consisting of 160,000 HawaiianMiles (approximate retail value $4,800) to cover two roundtrip tickets from Hawaii to Las Vegas (prize HawaiianMiles may also be used to cover all or part of tickets to another continental U.S. location served by Hawaiian Airlines of the winner’s choice). Prize may not be substituted, assigned, transferred or redeemed for cash. Prize winner will be randomly drawn on May 13, 2024 and notified by the email associated with the customer’s Hawaiian Telcom My Account profile (or by the email provided by winner using the online form). An alternate winner may be drawn if Sponsor is unable to contact the potential winner. The prize winner must respond to the email by April 30, 2024 to accept the prize and provide their HawaiianMiles membership name and account number, otherwise a new winner will be selected. Winner must have or establish a free HawaiianMiles account prior to the acceptance deadline. 160,000 HawaiianMiles will be deposited into the winner’s provided HawaiianMiles membership account by May 31, 2024, or 30 days from the winner’s acceptance of the prize, whichever is later. Once the miles are deposited into the winner’s HawaiianMiles account, the miles will be owned by the winner, who will have discretion over the usage of the miles. The miles will no longer be the responsibility of Hawaiian Telcom once they are deposited into the winner’s HawaiianMiles account. Use of the miles are subject to HawaiianMiles Program terms and conditions; see www.hawaiianair.com/HawaiianMiles for details. Hawaiian Telcom reserves the right to change the prize at any time without advance notice.

ELIGIBILITY

Sweepstake open only to legal U.S. residents residing in Hawaii who are 18 years of age or older. Employees and household family members of Hawaiian Telcom and its parent, affiliates and subsidiaries, their advertising, promotion and fulfillment agencies, affiliates, subsidiaries and suppliers are not eligible. Void where prohibited or otherwise restricted by law. All federal, state and local laws and regulations apply. By entering this Sweepstake, each winner consents to the use of his/her name, photograph, voice recording and likeness for publicity purposes without additional compensation or permission, except where prohibited by law.

RANDOM DRAWINGS

Drawings will take place on May 13, 2024. Winner will be selected from among all eligible entries received during the Entry Period. Eligible entries are defined as Hawaiian Telcom home phone, high speed internet, and/or TV customers who converted their bill setting from paper to paperless from March 1, 2024 through April 30, 2024 or submitted a completed entry via the online sweepstake entry form at hawaiiantel.com/getaway. Odds of winning a prize are dependent upon the number of eligible entries received. The drawings will be conducted by Hawaiian Telcom and considered final. All prizes will be awarded and each winner will be notified by email by May 13, 2024. Limit one (1) prize per Hawaiian Telcom residential customer account. All Federal and state taxes and all other expenses relating to the acceptance and/or use of the prize are the sole responsibility of the winner.

RELEASE OF LIABILITY: By participating, entrants agree that Hawaiian Telcom and its affiliates will have no liability whatsoever, for any injuries, losses or damages of any kind resulting from participation in the Sweepstake or acceptance, possession or use of any prize(s). Sponsor is not responsible for prize quality. Neither Hawaiian Telcom or its affiliates are responsible for incorrect or inaccurate transcription of entry information, or for any human error, technical malfunctions, lost/delayed data transmission, omission, interruption, deletion, defect, line failures of any telephone network, computer equipment, software, inability to access service, or any other error or malfunction, or for late, stolen, lost, postage due, illegible or misdirected entries or mail. Activity deemed abusive by the Sponsor, in its sole discretion, will result in disqualification of the entrant from the Sweepstake. Acceptance of a prize constitutes permission to use, without any further compensation of permission, winner’ names and likenesses for publicity and promotional purposes, including but not limited to photographs, voice recordings, except if prohibited by law. By entering this Sweepstake, each entrant accepts and agrees to be bound by these Official Rules and the decisions of the Sponsor. Each participant waives the right to assert as a cost of winning any prize all costs of redemption and any liability that might arise from redeeming or seeking to redeem said prize and agrees to hold Hawaiian Telcom and its affiliates harmless from any liability incurred.

GENERAL: Sponsor has the sole power and absolute discretion to terminate, suspend, and/or modify the Sweepstake at any time, for any reason and without prior notice, and to interpret the rules. Inaccurate, fraudulent, or falsified entries or failure to comply with the Sweepstakes rules may result in disqualifications or forfeiture of prizes at the sole discretion of Sponsor. All decisions of Sponsor in respect to this Sweepstake are final and legally binding and conclusive in all matters.

WINNER NAME: For name of winner, send a stamped, self-addressed envelope to: HawaiianMiles Giveaway Sweepstake, P.O. Box 2200 – A16, Honolulu, HI 96841. Requests for winner’s name must be received by May 31, 2024.

SPONSOR: Hawaiian Telcom, Inc.