One-Time Payment Guidelines
One-Time Payment (Online and Pay By Phone)
On November 8, 2020, Hawaiian Telcom will change vendors for One-time payments online and by phone from Paymentus to Invoice Cloud.
- Customers that Pay by Phone will call a new toll-free phone number 855-844-1222, experience a new voice and different prompts.
- A domestic billing zip code is required for payments by phone. If you have an international billing zip code, enter "99999."
- Customers making an online payment in My Account at the Pay Now tab will experience a new payment flow.
- Credit card per payment maximum amount
- $500.00 Residential, $1,000.00 Business, $2,500.00 Government
- Checking/savings per payment maximum amount
- $125,000.00 for all customer types
- Pay By Text feature is now available.
Frequently Asked Questions:
Q: How do I register for Pay by Text?
A: A One-time payment is required to register for Pay by Text. Prior to payment confirmation, the Pay by Text option will display.
Q: I have an international zip code. Can I pay by phone?
A: Yes, the Pay by Phone option requires a domestic billing zip code; however, if you have an international billing zip code, enter “99999.”