Hawaiian Telcom Business

Customer Support

Get the most out of your Hawaiian Telcom service. Here you will find answers to the most frequently asked questions you may have about your services. Easily search for information, browse through our quick links or download other support materials.





Need to work remotely?  We’ve compiled articles to help you get the most out of your services during this challenging time. Learn more about the how to enable your remote work features on your Hawaiian Telcom business services.  Learn more.


Special Announcements

Effective 12/31/2020, Business IP, Business All-in-One & Business Voice Essentials users will no longer be able to access the Broadsoft Call Manager Dialer.  To manage Remote Office-Incoming Calls, Call Forwarding Always, Do Not Disturb, & Call History features, please use your Admin Portal. The Call Manager Remote Office-Outgoing Calls feature will no longer be available.  For info on using the Admin Portal or options for Remote Office-Outgoing Calls, visit hawaiiantel.com/remoteofficesupport

Bill Block Service: Hawaiian Telcom offers Bill Block service free of charge to prevent unauthorized, non-telecommunications charges on our business customer's bills.

To sign-up, call 643-4411.

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Still need assistance?

If you don’t see anything on this page directly related to your issue, please let us know how we can be of assistance by submitting a Support Request. A Hawaiian Telcom representative will contact you as soon as possible.

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