Troubleshooting

• How do I connect my device to WiFi? How do I connect my device to WiFi?

  Need to connect or re-connect your personal devices to your Hawaiian Telcom Wireless Network?

  
  

  Click here to view a list of devices and step-by-step instructions on how to connect them.

  
  

• Why is my speed slower on WiFi? Why is my speed slower on WiFi?

  Your Wi-Fi speed depends on several factors, such as:

  • The age of your computer or other devices
  • Devices’ wireless standards
  • Devices' distances from your wireless gateway
  • Number of devices connected at once
  • Interference from other electrical equipment/devices
  • Interference from neighboring business or residential networks
  • Objects in the way (i.e. home and wall construction, furniture, etc.).

  Please contact (808) 643-6111 for further assistance on maintaining the best Wi-Fi connection for your business.

• How do I reset my wireless gateway? How do I reset my wireless gateway?

  To perform a reset, press and hold the reset button on the back of the unit for 10 seconds.

• How do I change my WiFi password? How do I change my WiFi password?

  For help with updating your network password, please contact 808-643-6111.