Hawaiian Telcom Business

Managed Network Services

For Today's Always Connected World

Let Us Be Your Managed Network Service Provider

Through our downtown Honolulu network operations hub, Hawaiian Telcom delivers Managed Network Services that help keep your data, systems, and network infrastructure protected, available, and performing at their best. Choose managed support for your routers, switches, firewall appliances, and wireless infrastructure, or simplify operations with our fully managed Hardware as a Service (HWaaS) solution. 

24x7

Support to restore configurations & resolve issues

Local

Downtown Honolulu network operations hub & engineers

HWaaS

Turn-key, fully managed touch-free hardware

Covered

Backups, patching, firmware & vendor coordination

Your Existing Equipment

We manage your existing routers, routed switches, wireless infrastructure, and firewall appliances as managed devices, keeping them monitored, backed up, patched, and performing at their best without requiring replacement.

Hardware as a Service (HWaaS)

Prefer a hands-off approach? Our HWaaS solution provides fully managed, touch-free rental hardware with no capital purchase required, so your team does not have to buy or replace the equipment

Device Configuration Management

Ongoing configuration, maintenance, and support to keep your devices healthy, current, and recoverable.

Onboarding & Backups

Device onboarding assessment to validate best practices, plus automated configuration backups performed on a scheduled basis and whenever configuration changes are made.

Restore, Patch & Update

24x7 support to restore device configurations, apply critical patches, and perform firmware upgrades to keep managed devices current and operating reliably.

Ticketing & Vendor Coordination

24x7 vendor ticket support, including case creation, follow up, escalation, and closure, plus coordination with vendors to replace defective devices and components.

Troubleshooting & Changes

Remote CPE troubleshooting to isolate service or device issues, plus implementation of approved configuration and policy changes as business requirements evolve.

Security Device Management

Signature Verification

Validate that security signatures are current and apply available updates when signatures are outdated.

Signature Monitoring

Monitor managed security devices to confirm default vendor signatures remain enabled, current, and operating as intended.

Additional Security-Specific Features

Specialized management for firewalls, IPS, and UTM services to keep the security layer current, monitored, and operating effectively.

Why Hawaiian Telcom?

24/7 Honolulu-Based Engineering Support

Our downtown Honolulu network operations hub gives local businesses direct access to Honolulu-based network engineers and architects with deep networking, wireless, firewall, and security expertise.

Neighbor Island Field Resources

Hawaiian Telcom’s field technicians across the neighbor islands provide local hands-on support when onsite assistance is needed.

Integrated ISP and MNS Support

As both an Internet Service Provider and Managed Network Services provider, Hawaiian Telcom connects managed device support directly with our circuit teams for faster coordination and clearer troubleshooting.

Trusted Reliability

Backed by decades of experience, we help keep your data, systems, and network services available, reliable, and performing at their best.

Customer-First Approach

Personalized support and proactive management to help your team can stay focused on the business, not the network.

Flexible & Scalable

Manage your existing equipment or scale with HWaaS as your business grows and evolves.

Want to know more? Download the data sheet for full product details.
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Helping Hawaiʻi Businesses Thrive

As Hawaiʻi's premier telecommunications and technology provider, we understand the unique challenges local businesses face. Our Data Center Colocation Services are built to deliver not just technical excellence, but also the peace of mind that comes with partnering with a team rooted in the community. With Hawaiian Telcom, you gain a partner committed to your long-term success, offering solutions that are as innovative as they are dependable.

Connect With the Experts at Hawaiian Telcom

Contact our experts today for a free consultation. Call 808-777-6027.

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