Business Voice

Stay connected with your customers.

Never miss a call again! Business Voice is a cloud-based VoIP phone system designed to keep you connected to customers and employees whether you’re at your desk or on the go.

Learn more about Business Voice, our flexible, cloud-based telephone system for business.

Flexible, affordable and scalable.

Business Voice is a powerful, fully featured phone system with no upfront equipment costs, infrastructure investment or learning curve required. Plus, make free local and long-distance calls.

Learn more about Business Voice, our flexible, cloud-based telephone system for business.

Benefits

PBX functionality without the associated up-front costs
Cloud-based solution means low overhead
Predictable billing
Flexibility and scalability
State-of-the-art IP phone equipment
24/7 technical support
Fully maintained

Features

Free IP phones
Automated attendant
Easy management and administration
Unlimited local and long distance calling
Redirect calls to your mobile phone
Receive voicemail in your e-mail inbox

Business Voice add-ons

Hosted Call Center

Deliver a superior customer experience with Hawaiian Telcom’s Hosted Call Center. Integrated with our Business Voice solution, it’s easy to deploy and use. And because it’s hosted in the cloud, it eliminates upfront equipment costs and easily scales as your Call Center needs grow.

Benefits

Cost effective: No upfront capital expenditures. Since call queuing is handled in the cloud, trunking costs are reduced

Scalable: Call Center staffing can shift seasonally. Additional agents and supervisors are easily added

Easy to use: Web-based client and dashboard views make it easy for agents to handle calls and for supervisors to monitor them

Features

Web-based client: Manage and monitor local and remote agents with a single-view dashboard for supervisors

Real-time monitoring: Monitor call status, queues, agent activity and agent availability in real-time

Reports and analytics: Enhanced reporting and metrics for Key Performance Indicators to measure against your call center goals, and to identify areas for customer experience improvement

Agent performance measurement: Evaluate, coach and improve your agents’ call-handling performance

Hosted Unified Communications

Whether you’re in the office or on the road, Hosted Unified Communications (Hosted UC), provides an easy way to stay connected beyond your office. Hosted UC combines your Business Line, mobility, conferencing, collaboration, chat/presence with an easy to use desktop and mobile app.

Benefits

Improve efficiency and speed of coordinating conference sessions, thanks to real-time presence of contacts and collaboration content sharing rooms.

Cloud-hosted and delivered across Hawaiian Telcom’s secure IP network

Predictable, monthly subscription-based cost with unlimited usage and no setup-up fees

Easy to add to your existing Business Voice service

Features

Web & Video Conferencing – On-demand, self-service audio call conferencing, web and video conferencing. Guests without Hosted Unified Communications can easily join a conference

Secure Instant Messaging & Presence – Quickly open chat sessions and set up group collaboration sessions. Instantly identify who’s available with Contact Presence

Desktop and Screen Sharing – Share your screen or just a specific application during web conference meetings or chat sessions. Pass screen sharing among meeting participants

Integration with Business Voice – Seamlessly transfer services from mobile devices to your desktop without losing collaboration continuity