Business Voice

Stay connected with your customers.

Never miss a call again. Business Voice is a cloud-based VoIP phone system designed to keep you connected to customers and employees whether you’re at your desk or on the go.

Flexible, affordable and scalable.

Business Voice is a powerful, fully featured phone system with no upfront equipment costs, infrastructure investment or learning curve required. Plus, make free local and long-distance calls.

Get more with Business Voice add-ons.

Call Center as a Service

Hosted Unified Communications

Advanced, cloud-based system.

Stay connected to your customers anywhere with Business Voice, our flexible, cloud-based telephone system for business.

Business Voice gives you options to fit your business.

	Business Voice	Business Voice Essentials
Local technical support
Free state-of-the-art IP phones
Unlimited local and nationwide calling
Easy management portal and adminsitration
Options for redirecting calls to your mobile phone
Voicemail to email
Enhanced features like Automated Attendant, Call Recording and Call Center available to add-on
Fully managed end-to-end solution
Hawaiian Telcom Internet service Included
Free professional installation
Minimum number of lines	4	1
	Download Product Sheet	Download Product Sheet

Business Voice gives you options to fit your business.

Business Voice
Local technical support
Free state-of-the-art IP phones
Unlimited local and nationwide calling
Easy management portal and adminsitration
Options for redirecting calls to your mobile phone
Voicemail to email
Enhanced features like Automated Attendant, Call Recording and Call Center available to add-on
Fully managed end-to-end solution
Hawaiian Telcom Internet service Included
Free professional installation
Minimum number of lines	4

See More Benefits

Download Product Sheet

Business Voice Essentials
Local technical support
Free state-of-the-art IP phones
Unlimited local and nationwide calling
Easy management portal and adminsitration
Options for redirecting calls to your mobile phone
Voicemail to email
Enhanced features like Automated Attendant, Call Recording and Call Center available to add-on
Fully managed end-to-end solution
Hawaiian Telcom Internet service Included
Free professional installation
Minimum number of lines	1

See More Benefits

Download Product Sheet

Get all the benefits of Business Voice.

Cloud-based solution means low overhead

PBX functionality without the associated up-front costs

Predictable billing

Flexibility and scalability

State-of-the-art IP phone equipment

24/7 technical support

Fully maintained options available

And even more with add-ons

Plus, even more ways to connect with add-ons.

Call Center as a Service

Deliver a superior customer experience with Hawaiian Telcom’s Call Center as a Service. Integrated with our Business Voice solution, it’s easy to deploy and use. And because it’s hosted in the cloud, it eliminates upfront equipment costs and easily scales as your Call Center needs grow.

Download Product Sheet

Benefits

Cost effective: No upfront capital expenditures. Since call queuing is handled in the cloud, trunking costs are reduced
Scalable: Call Center staffing can shift seasonally. Additional agents and supervisors are easily added
Easy to use: Web-based client and dashboard views make it easy for agents to handle calls and for supervisors to monitor them

Features

Web-based client: Manage and monitor local and remote agents with a single-view dashboard for supervisors
Real-time monitoring: Monitor call status, queues, agent activity and agent availability in real-time
Reports and analytics: Enhanced reporting and metrics for Key Performance Indicators to measure against your call center goals, and to identify areas for customer experience improvement
Agent performance measurement: Evaluate, coach and improve your agents’ call-handling performance

Hosted Unified Communications

Whether you’re in the office or on the road, Hosted Unified Communications (Hosted UC), provides an easy way to stay connected beyond your office. Hosted UC combines your Business Line, mobility, conferencing, collaboration, chat/presence with an easy to use desktop and mobile app.

Download Product Sheet

Benefits

Improve efficiency and speed of coordinating conference sessions, thanks to real-time presence of contacts and collaboration content sharing rooms.
Cloud-hosted and delivered across Hawaiian Telcom’s secure IP network
Predictable, monthly subscription-based cost with unlimited usage and no setup-up fees
Easy to add to your existing Business Voice service

Features

Web & Video Conferencing: On-demand, self-service audio call conferencing, web and video conferencing. Guests without Hosted Unified Communications can easily join a conference
Secure Instant Messaging & Presence: Quickly open chat sessions and set up group collaboration sessions. Instantly identify who’s available with Contact Presence
Desktop and Screen Sharing: Share your screen or just a specific application during web conference meetings or chat sessions. Pass screen sharing among meeting participants
Integration with Business Voice: Seamlessly transfer services from mobile devices to your desktop without losing collaboration continuity

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Let us design a solution custom-tailored to meet your needs.