AutoPay – Set Up

Go to hawaiiantel.com/myaccount and log in.

• Click “Add a New Credit Card” or “Add a New Bank” or, you can add a new Credit Card or add a new Bank by clicking ‘here.’ 

Credit Card Example: 

• When a payment method is saved, click “here” to enroll in Auto Pay. 

• At the AutoPay page – confirm AutoPay enrollment by “clicking here.”

• At the New AutoPay Setup page –confirm the payment method displayed or select a payment method.
• The radio button is defaulted to “Yes, put me on AutoPay.” 
• Click “Save this AutoPay Setup” button.

• At the AutoPay page, the “Waiting on Email Confirmation’ is displayed.
• An email will be sent to you to complete the AutoPay enrollment. Open the email and ‘click’ the ‘Complete Registration’ button. *Failure to view the email and click the “Complete Registration” button will cancel your enrollment request. In addition, if you currently receive a paper bill, a separate email will invite you to ‘go green’ and enroll in paperless billing. This will not automatically change you to paperless.  

Sample of the email with the “Complete Registration box” – click to complete the AutoPay enrollment. An AutoPay Registration Completed email titled “Account Change Confirmation” is sent that confirms your AutoPay enrollment.