Producing and mailing paper bills involves printing, handling, and postage costs. The $5 fee helps cover these expenses. We encourage switching to digital billing, which is free and more convienent.
To avoid the $5 paper bill fee, you can switch to paperless billing at no cost. Go to hawaiiantel.com/myaccount, log in, and follow the step-by-step guide below.
1) At the Account Overview page - click the Billing tab.
2) Click on the 'Paperless Billing' tab.
3) Change your billing preference from a paper bill to an electronic bill by selecting 'Enroll me in eBill Paperless Billing'.
4) Agree to the Terms and Conditions and click 'Enroll Now'.
5) Status of 'Enrolled' will display that confirms your selection.
6) If you have additional questions, please call 808-653-0911 to speak with a representitive.