We charge a $5 fee for paper bills to help offset the environmental and operational costs associated with printing and mailing. We offer free digital billing, which is faster, more secure, and easier to manage—plus, it helps reduce environmental impact
Producing and mailing paper bills involves printing, handling, and postage costs. The $5 fee helps cover these expenses. We encourage switching to digital billing, which is free and more convienent.
The $5.00 paper fee will begin on your February 2026 bill. It will appear as a separate line item labeled “Paper Bill Fee.”
To avoid the $5 paper bill fee, you can switch to paperless billing at no cost. Sign up for eBill via your My Account and follow the step-by-step instructions below. After signing up, each month your eBill will be available to view online after your billing date.
1) At the Account Overview page - click the Billing tab.
2) Click on the 'Paperless Billing' tab.
3) Change your billing preference from a paper bill to an electronic bill by selecting 'Enroll me in eBill Paperless Billing'.
4) Agree to the Terms and Conditions and click 'Enroll Now'.
5) Status of 'Enrolled' will display that confirms your selection.
To view your bill online, log on to your My Account and go to Billing > View Bill. This view displays all the billing details for any services on your account. You can also quickly and easily pay your bill online or set up automatic bill pay.
Yes, you can access bills that are up to 18 months in the past.