Producing and mailing paper bills involves printing, handling, and postage costs. The $5 fee helps cover these expenses. We encourage switching to digital billing, which is free and more convienent.
To avoid the $5 paper bill fee, you can switch to paperless billing at no cost. Sign up for eBill via your My Account. log in, After signing up, each month your eBill will be available to view online after your billing date. To view your bill online, log in to your My Account and go to Billing > View Bill. This view displays all the billing details for any services on your account. You can also quickly and easily pay your bill online or setup automatic bill pay. If you'd like to speak with a representative, please call 808-643-4411. See below for step-by-step instructions on how to enroll in eBill.
1) At the Account Overview page - click the Billing tab.
2) Click on the 'Paperless Billing' tab.
3) Change your billing preference from a paper bill to an electronic bill by selecting 'Enroll me in eBill Paperless Billing'.
4) Agree to the Terms and Conditions and click 'Enroll Now'.
5) Status of 'Enrolled' will display that confirms your selection.
