Advanced Services powered by Hawaiian Telcom


Help Desk as a Service (HDaaS)

Providing Support for Today's Digital World

Managing an effective call center is a multi-faceted challenge of technical and human resource management. It requires a combination of hiring the best people, providing the right level of technical and soft skills training, and having the internal skillset to manage a phone solution that provides the best experience for your customers.

Help Desk as a Service

A flexible call center solution for long term or short-term customer engagements

Agents with Wide Range of Skillsets

Multiple Languages Supported

Weekly Reporting

Help Desk as a Service

A flexible call center solution for long term or short-term customer engagements.

Agents with Wide Range of Skillsets

Multiple Languages Supported

Weekly Reporting

Benefits

  • Flat rate SLA based pricing
  • The ability to grow or scale along with demand, including burst usage
  • Assistance with planning your call routing and implementing best practices for your need
  • Recurring meetings to report progress, trends, issues, etc.

Features

  • Agents with a wide range of skillsets, both technical and non-technical
  • Multiple Languages Supported
  • Weekly reporting on key call metrics

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Product Sheet

Want to know more? Download the data sheet for full product details.