Hawaiian Telcom is committed to providing our customers with the latest products and services. We have recently upgraded our Voicemail platform to provide you with a more reliable and robust experience. The Voicemail service that you are currently subscribed to requires an update to bring your service up to the latest platform. 
 

Hawaiian Telcom will automatically migrate your Voicemail to the new platform once a ticket for your service has been issued on our end. After your Voicemail has been updated, you may hear a studder tone, which indicates that your service has been migrated. To complete your Voicemail migration, please click the button below for instructions on how to set up and check your new Voicemail inbox.  
 

Please note for Voicemail customers:   

• With your business voicemail moved to a new platform, your previous voicemails, schedules and greetings, will not be saved or transferred to the new platform. Thus, you will no longer have access to any messages or settings on the old platform. 
• To initialize your voicemail on the new platform, you must follow the set up instructions and use the phone that it is assigned to. 

Please note for Answer Only Mailbox customers:  

• With your Business Answer Only (announcement only) your previously recorded greetings, schedules and settings will not be saved or transferred to the new platform.    
• To initialize your Answer Only service on the new platform, you must follow the set up instructions to set up your schedules, announcements, and settings.  

Thank you for your patience as we transitioned you to an upgraded platform for your service(s) that are required for your voicemail and other related features. If you have any questions or need further assistance, contact us at 808.643.6111 or at HT-Sales-Support@hawaiiantel.com.

FAQs:   
 

Do I need to open a support ticket to be part of this migration? 
Opening a ticket is not required. However, if you are currently experiencing issues with your Voicemail service, submit a technical support request online. 

Do I need to pay more for this migration to another voicemail platform?  
No, billing for your voicemail services will remain “as is” at this time. 

Do I need to disconnect the old voicemail service?
No action is required to remove the old voicemail service.  

Do callers leaving a voicemail need to do anything different when leaving a voicemail?   
No, callers may leave a voicemail after the voicemail system prompts them to.   

What voicemail features have been enhanced?
Unlimited message storage, up to 10 broadcast list (for special announcements to be sent), and for Premium voicemail users a self-service portal available to make updates and changes to voicemail greetings, announcements and schedules.  

Do I need to disconnect the old Auto Attendant service?   
No action is required to remove the old Auto Attendant AIS service.   

Do callers need to do anything different selecting an option on my Auto Attendant?   
No, the caller should hear all menu options you setup for your auto attendant service.  

What Auto Attendant features have been enhanced?   
Auto Attendant subscribers will now have access to a self-service portal available to make updates and changes to Auto Attendant  greetings, announcements and schedules.   

Will my voicemail service features change?    
No, if you are on Answer only, Standard or Premium voicemail, your service features will remain as is. Basic Voicemail customers will be migrated to Standard voicemail.