Description of this article

Complaint Resolution

Complaint Resolution

Article Date: 10/07/2014


For concerns with your Hawaiian Telcom service, please call our Customer Care Center at 643-6111 and we’ll work to resolve your issues in a timely manner.

To escalate your concern, please request to speak with a supervisor.  They will do everything in their power to solve your problem.

We suggest you write down the following information for your records:

  • supervisor’s name 
  • date of the conversation.


If you’re not satisfied with the outcome of our resolution, you may contact Hawaiian Telcom’s Customer Relations Department at or call 643-3377. Or submit a Support Request form at for Internet/Home Phone or for TV services.



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