FAQs

• What type of support is available at the retail locations?
  The retail supports customers that want to subscribe to new Internet, TV or Home Phone services. Also, current customers who want to make changes to their subscriptions like upgrades, exchange equipment, or any billing and account inquiries.
• Can I return or exchange equipment in-store?
  Yes, you can return or exchange equipment such as modems or TV boxes at select Hawaiian Telcom service centers. Please call ahead to confirm availability.
• What should I bring when visiting a Hawaiian Telcom store?
  To ensure we can assist you efficiently, please bring a valid photo ID. For account updates or new service sign-up, proof of address and your account number may also be required.
• Can I get technical support at the store?
  No, while basic assistance may be available in-store, we recommend troubleshooting at the location where the service is being used. For the best support, contact our 24/7 Technical Support team at (808) 643-6111. They can help identify the issue, determine if it's related to your equipment, and schedule a technician visit if necessary.
• Do I need an appointment to visit a store?
  No, an appointment is not required, but is recommended during busy hours. You may call your preferred location to schedule a visit.
• How can I contact customer service?
  • Residential: (808) 643-3456
  • Technical Support: (808) 643-6111
  • Business Services: (808) 643-4411

  
  Live chat and 24/7 support are also available on our website.