We've Arrived — Come Visit Your Local Hawaiian Telcom Store

Stop by our brand-new store for expert help, exclusive offers, and hands-on demos.

Schedule a Consultation

Get Support

Whether you need to pay a bill or exchange equipment, our friendly team of experts is here to help.

Exclusive In-Store Offers

Visit us for special deals only available to walk-in customers.

Neighborhood Connection HUB

We're more than just internet — we're part of your community.

See The Fiber Difference

Test out Fioptics Internet, Fioptics+ TV, and streaming demos right in-store.

Find Your Nearest Location

Services

Schedule A Consultation

Prefer we reach out to you? Fill out the form and one of our dedicated account representative will contact you about products and offerings, or can help with paying your bill and troubleshooting. View our store locator above and ensure you choose a location with the correct services available.

Featured Brands

Come on in and check out our awesome lineup of products from trusted brands.

Plus, enjoy up to 6 months interest-free financing and billing through your Account.

Join us at an upcoming event!

End of Summer Gift Fair – Ka Makana Ali'i | August 8 | 11:00 AM – 5:00 PM
Makana Market – Ka Makana Ali'i | August 9 | 11:00 AM – 3:00 PM
Makana Market – Ka Makana Ali'i | August 16 | 11:00 AM – 3:00 PM
Makana Market – Ka Makana Ali'i | August 23 | 11:00 AM – 3:00 PM
MTA Home Expo – MTA Rec 5 | August 29 | 9:00 AM – 3:00 PM

Meet the Team

Come meet our friendly team of retail sales consultants ready to help you elevate your connection.

Jair Kadooka

Jair Kadooka
Sr. Retail Sales Manager

Brandon Peyatt

Brandon Peyatt
Store Manager, Ka Makana Ali'i

Brandon Baquiel

Brandon Baquiel
Retail Sales Consultant, Ka Makana Ali'i

Jonnah Lashay Respicio

Jonnah Lashay Respicio
Retail Sales Consultant, Ka Makana Ali'i

Pono Fuata

Pono Fuata
Retail Sales Consultant, Ka Makana Ali'i

Stacia McDonald

Stacia McDonald
Retail Sales Consultant, Ka Makana Ali'i

Troy Simeona

Troy Simeona
Retail Sales Consultant, Ka Makana Ali'i

Amber Willey

Amber Willey
Retail Sales Consultant, Downtown

Kamorie Thomas

Kamorie Thomas
Retail Sales Consultant, Downtown

FAQs

What type of support is available at the retail locations?

The retail supports customers that want to subscribe to new Internet, TV or Home Phone services. Also, current customers who want to make changes to their subscriptions like upgrades, exchange equipment, or any billing and account inquiries.
Can I return or exchange equipment in-store?

Yes, you can return or exchange equipment such as modems or TV boxes at select Hawaiian Telcom service centers. Please call ahead to confirm availability.
What should I bring when visiting a Hawaiian Telcom store?

To ensure we can assist you efficiently, please bring a valid photo ID. For account updates or new service sign-up, proof of address and your account number may also be required.
Can I get technical support at the store?

No, while basic assistance may be available in-store, we recommend troubleshooting at the location where the service is being used. For the best support, contact our 24/7 Technical Support team at (808) 643-6111. They can help identify the issue, determine if it's related to your equipment, and schedule a technician visit if necessary.
Do I need an appointment to visit a store?

No, an appointment is not required, but is recommended during busy hours. You may call your preferred location to schedule a visit.
How can I contact customer service?
- Residential: (808) 643-3456
- Technical Support: (808) 643-6111
- Business Services: (808) 643-4411
Live chat and 24/7 support are also available on our website.