Business All-in-One Enterprise (BAiO- E)

A cloud-based, fully hosted unified collaboration solution powered by Cisco.

Business All-in-One Enterprise offer different user profiles based on needs of the user.

User Type	Analog	Task Workers & Common Areas	Knowledge Workers	Power Users
Feature	Access	Enhanced	Professional	Professional + Meetings
Call Control
Standard Call Features (caller ID, Call Waiting, Call forwarding etc.)
Incident Support and Moves, Adds, Changes, Disconnects
Local Long Distance Calls
Enhanced 911 (E911)
Direct Inward Dial
Call Detail Reporting
Mass Notification & Paging
WebEx Messaging
Extension Mobility
Single Number Reach
WebEx Video Calling
WebEx Softphone
Smartphone App (iOS or Android)
Voicemail/Unified Messaging
Devices per Profile	1	1	10	10
Supported Phones	Analog, Cisco 781 & 7821	Cisco 7800 & 8800 series	Cisco 7800 & 8800 series	Cisco 7800 & 8800 series
WebEx Meeting Type		Up to 25 Internal Participants	Up to 25 Internal Participants	Full Meeting up to 1,000 internal & external participants

Phone Support Tutorials and User Guides

Cisco 8800 Interactive Tutorial

Cisco 7800 Interactive Tutorial

Cisco 7800
User Guide

Cisco 8800
User Guide

Business Voice gives you options to fit your business.

Business Voice
Local technical support
Free state-of-the-art IP phones
Unlimited local and nationwide calling
Easy management portal and adminsitration
Options for redirecting calls to your mobile phone
Voicemail to email
Enhanced features like Automated Attendant, Call Recording and Call Center available to add-on
Fully managed end-to-end solution
Hawaiian Telcom Internet service Included
Free professional installation
Minimum number of lines	4

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Business Voice Essentials
Local technical support
Free state-of-the-art IP phones
Unlimited local and nationwide calling
Easy management portal and administration
Options for redirecting calls to your mobile phone
Voicemail to email
Enhanced features like Automated Attendant, Call Recording and Call Center available to add-on
Fully managed end-to-end solution
Hawaiian Telcom Internet service Included
Free professional installation
Minimum number of lines	1

See More Benefits

Download Product Sheet

Connect, Communicate & Collaborate

Our Cloud-based, fully Hosted Unified Collaboration Solution takes advantage of Hawaiian Telcom’s expanded and redundant state-wide fiber optics network and Cisco’s WebEx Hybrid Services architecture to offer an a centralized, modern communications and collaboration system.
This solution offers large organizations and enterprises a flexible, all-in-one solution to manage diverse communication needs.

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Benefits

Cutting-Edge Technology: Accesses the latest applications, software updates, and functionality.
Flexibility: Ability to quickly ramp services up or down per user profile depending on the organization’s need at any time.
Lower CapEx and OpEx: Quickly deploy new technologies and innovative collaboration tools without having to invest in costly hardware infrastructure or operations.
Anytime, Anywhere, Any Device Collaboration:Efficient collaboration can now happen at anytime and anywhere regardless of where the user is located.

Features

State of the Art Management: Provides a standardized management portal as well as easy-to-use end-user self-service portals to lower the demands on IT.
24x7x365 Support: Fully integrated with Hawaiian Telcom’s Managed Services. This delivers operational excellence and removes the burden of infrastructure monitoring and management from your IT staff, allowing them to focus on strategic initiatives of the organization.
Secure, Scalable, and Resilient: Built upon highly secure, scalable, flexible, and resilient network architecture. The service is a fully hosted and managed solution that provides enterprise-grade voice, video, and business communications services. It can reduce or eliminate the need to install, maintain, and upgrade onsite PBX equipment and legacy applications.
Innovation: With a standardized cloud solution removing the burden of daily troubleshooting and change requests, IT Architects are empowered to onboard new innovative functionality

Enhance Your Service with Contact Center

Contact Center helps deliver calls and messages to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management.

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Delivers a connected digital experience, enabling contextual, continuous, and capability-rich journeys for your customers, across time and channels.

Secure and highly available, it supports powerful agent-based services

Supports up to 400 agents and is designed for enterprise branch offices.

Fully integrated self-service applications, including Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and digital channels including email and chat, and customer experience management tools.

Business All-in-One Enterprise (BAiO- E)

Business All-in-One Enterprise offer different user profiles based on needs of the user.

Phone Support Tutorials and User Guides

Business Voice gives you options to fit your business.

Connect, Communicate & Collaborate

Benefits

Features

Enhance Your Service with Contact Center

Contact Center helps deliver calls and messages to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management.

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