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Complaint Resolution

Last Updated 10/14/2014 10:17:40 AM

Complaint Resolution

Article Date: 10/07/2014


For concerns with your Hawaiian Telcom service, please call our Customer Care Center at 643-6111 and we’ll work to resolve your issues in a timely manner.

To escalate your concern, please request to speak with a supervisor.  They will do everything in their power to solve your problem.

We suggest you write down the following information for your records:

  • supervisor’s name 
  • date of the conversation.


If you’re not satisfied with the outcome of our resolution, you may contact Hawaiian Telcom’s Customer Relations Department at customer.relations@hawaiiantel.com or call 643-3377. Or submit a Support Request form at www.hawaiiantel.com/support for Internet/Home Phone or www.hawaiiantel.com/tvsupport for TV services.