Coronavirus - Business Resiliency

How we’re preparing to handle business during the pandemic

Social distancing of critical employees across separate buildings
Network redundancy and backup of our communications infrastructure and network operations
Universally trained agents available 24/7 that can answer all of your calls or questions
Enabling work from home for many employees by equipping them to safely support customers remotely, leveraging our communication and cloud technologies
Ensuring that we’re able to respond to customers in a timely manner through their preferred channel, including chat, phone, web and social media
Implementing a health screening pre-survey qualification for all on-premise technician visits