Engage: Publish

Call Forwarding Not Reachable User Guide

Last Updated 10/14/2014 11:41:19 AM

Call Forwarding Not Reachable User Guide

Article Date: 10/14/2014

 

How to set up Call Forwarding Not Reachable (Disaster Recovery):

Call Forwarding Not Reachable which is also known as “Disaster Recovery” allows you to forward all your incoming calls to a different phone number when your device/phone is not accessible by Broadworks. Reasons for your device/phone not being accessible by Broadworks could vary from power outages, system outages, a broken tel-set or even something as simple as an unplugged phone. You can set up Call Forwarding Not Reachable prior to an unforeseen event but you also have the capability to do it after as well.

Set up Call Forwarding Not Reachable prior to an outage-

  1. From your phone, press *94 followed by “dial”
    • You will hear a recording saying “Please enter the destination number for Call Forwarding Not Reachable, followed by the # key”
  2. Enter the number you wish to have calls forwarded to, followed by the “#” key
    • You will hear a recording saying “You’re call forwarding Not Reachable service has been activated successfully, thank you”
  3. To deactivate at any time, press *95 followed by “dial”
    • You will hear a recording saying “You’re call forwarding Not Reachable service has been deactivated successfully, thank you”

Set up Call Forwarding Not Reachable during an outage-

  1. Login into the web portal by going to https://bvoip.hawaiiantel.com
  2. Enter your User ID (10 digit phone number) and Password (previously provided to you by your programmer.
    • Next, click on “Incoming Calls” under the options menu
    • Find and select “Call Forwarding Not Reachable” in the Incoming calls sub options menu

  3. Select “on” to turn the service on and enter the number you want to forward calls to and click “ok”.

  4. The service is turned on. To deactivate, follow the same procedure.


    NOTE: If Hawaiian Telcom set you up as a hunt group where a number rings on multiple phones at the same time, you must log into the portal as a virtual user in the hunt group in order to activate this service. It will not work by adding CFNR to the actual telephone number. Your programmer can provide you with your virtual hunt group numbers if this scenario would apply to you.