Updates to My Account and Online Billing
We’re making it easier for you to access your Hawaiian Telcom account and online billing information. This July, you’ll be able to access and manage all your account information in one place, with one User ID and password. You’ll still be able to:
Manage all your Hawaiian Telcom services – Request service upgrades, submit support inquiries, and check voicemail.
Control your DVR remotely – Hawaiian Telcom TV customers can schedule recordings and quickly delete already viewed shows.
View and Pay bills – Choose to make a one-time payment or enroll in Automatic Bill Pay.
Check your hawaiiantel.net email – Check @hawaiiantel.net email and add or delete email addresses.
Frequently Asked Questions:
Q: Why are there changes to my online access?
A: We want to create a better online management experience for our customers. With this change, you’ll be able to login one time to access all your account management tools.
Q: Where do I go to sign on to My Account?
A: Visit hawaiiantel.com/myaccount to log into My Account.
Q: How will I know what my User Name is?
A: Your Username would have been mailed to your billing address in July.
Q: What if I cannot find the letter that was mailed? How will I know what Username to use?
A: If you don’t have the letter Hawaiian Telcom mailed you, use the “I forgot my Username” link on the My Account sign on page. Your User Name will then be sent to the email address that is on file.
Q: How will I know what my Password is?
A: If you do not remember what your Password is, use the “I forgot my Password” link found on the My Account sign on page. A temporary Password will be sent to the email address that is on file with instructions on how to reset your password.
Q: How do I change my Temporary Password?
A: Once you're signed into My Account, click the "Edit" button in the Profile Information section to update your Password.
Q: I am enrolled in Automatic Bill Pay – do I need to do anything?
A: No you don’t need to do anything. Your Automatic Bill Pay settings should remain the same.
Q: I am enrolled in Paperless Billing. What happens to my statements after July 10?
A: Your statements will continue to be delivered the way that you’ve been receiving them. If you are signed up for Paperless Billing, you’ll continue to receive email notifications when your statement is available for viewing online.
Q: How do I view my billing information and my monthly statements?
A: Visit hawaiiantel.com/myaccount and sign on using the Username that Hawaiian Telcom provided. Your online billing information can be viewed by clicking the “View and Pay Bill” link.
Q: What if I want to change my Username?
A: Unfortunately, our system will only allow you to change your Password – not your User Name. If you’ve forgotten your User Name, click on the “Forgot Username” link found on the sign in page. Your Username will then be sent to the email address that is on file. If you need to delete or change your Username, please call us at 643-3456.
Q: What should I do if I’m using the Username provided in the letter, but I can’t sign in?
A: If you are unable to sign in using the User Name we provided, please click the “Forgot User Name” link. Your Username will then be sent to the email address that is on file. You can also use the “I forgot my Password” link to easily reset your password. If you’re still having trouble, please call us at 643-3456.
Q. I could log in, view and pay my bill before, but now I can’t – what should I do?
A: You can call us at 643-3456 and we can either reset your username and password or delete your profile so that you can re-register.
Q. Why am I receiving duplicate Online Billing email notifications?
A: We apologize for any inconvenience this may cause, but once we launch the new My Account, you should only receive one email.