Customer Support

Contact Us

Please call us if you have questions or need assistance.

May 3, 2024 - Service advisory for Hawaiian Telcom customers: We experienced connectivity issues in our network that impacted all Hawaiian Telcom services as well as the ability to reach our Call Center. At this point we have isolated and repaired the issues, if you are still experiencing issues, please reboot your equipment. Thank you for your patience and understanding.

Business Service

Customer Service and Billing Inquiries 808-643-4411

Out of State – Toll Free (877) 482-4411

Mon - Friday 8:00am - 5:00pm

24x7 Technical Support - Voice, Business Broadband, Data, Security 808-643-6111

Government Service

Customer Service and Billing Inquiries 808-643-3211

Mon - Friday 8:00am - 5:00pm

24x7 Technical Support 808-643-6111

Addresses

Hawaiian Telcom Headquarters Hawaiian Telcom 1177 Bishop Street Honolulu, HI 96813

Bill Payments Hawaiian Telcom P.O. Box 30770 Honolulu, HI 96820-0770