Hawaiian Telcom is expanding fiber service across Hawaiʻi and retiring aging copper facilities in fiber-served areas. Fiber technology provides a stronger, more resilient, and future-ready foundation for business communications and can support internet, voice, cloud applications, video conferencing, payment systems, security systems, and future growth. 

If your business currently uses copper-based voice, internet, or data services, Hawaiian Telcom will work with you to transition those services to fiber where available. Our team will review your current services, identify the appropriate replacement solution, and help coordinate the upgrade so the transition is as smooth as possible and minimizes disruption to your operations. 

Hawaiian Telcom is retiring aging copper facilities in fiber-served areas because copper networks are older and increasingly difficult to maintain. Fiber provides a more resilient, efficient, and future-ready platform for the communications services businesses rely on today and for future growth. 

Most businesses can continue operating as they do today after the upgrade. Depending on your current setup, some equipment or services may need to be updated, reconfigured, or reviewed with your vendor before migration. Your Hawaiian Telcom representative will review your account and explain what applies to your location. 

Our goal is to make the transition as seamless as possible. Any service interruption is typically brief and occurs while the technician completes the upgrade. Upgrades are scheduled in advance to minimize operational impact. 

No. There is no charge for the installation or equipment required to upgrade your existing services to fiber. Your monthly bill will not change unless you request new features, faster internet speeds, additional services, or a different service tier. 

Hawaiian Telcom will provide and install the equipment required to deliver your migrated Hawaiian Telcom services over fiber, such as the network equipment needed for the service connection. Customer-owned equipment, including routers, phones, alarm systems, elevator phones, fax machines, point-of-sale systems, security systems, or other specialty devices, remains the customer’s responsibility and may need to be reviewed, replaced, or reconfigured by the customer’s equipment vendor before the upgrade. 

Yes. Businesses can keep their existing telephone numbers when transitioning to fiber service. Your Hawaiian Telcom representative will confirm any phone number, dialing, or service impacts before the transition. 

Fiber can give your business faster upload and download speeds, along with greater reliability and stronger performance for cloud applications, business software, video conferencing and virtual meetings. It also provides more capacity for payment systems, security systems and other connected devices, while offering the scalability and resiliency businesses need to support future growth and business continuity planning. 

Yes. Fiber is generally more resilient than aging copper infrastructure. Fiber is less susceptible to corrosion, moisture-related issues, and some of the challenges associated with maintaining copper facilities in Hawaiʻi’s coastal and tropical environment. Fiber also requires less ongoing maintenance and provides a more stable connection over time. 

Hawaiian Telcom will provide the equipment needed to move your Hawaiian Telcom services to fiber. Customer-owned specialty equipment, such as alarms, elevator phones, fax machines, POS systems, security systems, or medical monitoring devices, remains the customer’s responsibility. Please contact your equipment vendor before your scheduled upgrade to confirm compatibility and any needed updates. 

Fiber-based voice and internet services require power at your business location. During a power outage, services may not work unless backup power is available. Businesses that require uninterrupted communications should have a battery backup, UPS, or generator solution in place. 

If fiber is not currently available, Hawaiian Telcom will review the available options for your location. In some cases, that may mean continuing to support your existing copper service until fiber becomes available. Hawaiian Telcom’s long-term strategy is to transition customers from copper to fiber as fiber becomes available in their area. 

Your monthly bill will not change unless you request new features, faster internet speeds, additional services, or a different service tier. 

Once fiber service is available and the copper network in your area is scheduled for retirement, your business will need to transition to fiber to continue receiving service. Customers will receive advance notice before copper services are retired in their area, and we encourage businesses to schedule their upgrade as early as possible. 

As part of Hawaiian Telcom’s network modernization efforts, copper networks in fiber-served areas will eventually be retired. Once retirement activities occur in your area, services delivered over copper facilities will no longer be available. Customers are encouraged to complete their upgrade before the retirement date identified in their notice to ensure continuity of service. 

Hawaiian Telcom can review the services available at your business address, answer questions, and help schedule an upgrade appointment that works for your operations. To help prepare, identify any specialty equipment connected to phone lines, contact equipment vendors if needed, review backup power requirements, and confirm who can provide site access for the technician. Please contact your Hawaiian Telcom account manager or Business Customer Care at (808) 643-4411.