ResidentialBusiness Wholesale About UsBlog
Home
 › 
Wholesale
 › 
Overview
 › 
Escalations

Wholesale Operations Order Escalation List

ASR Provisioning Contacts

Name Title Contact E-Mail
Wholesale Contact Center Analyst

877-482-3322 (Option 2)

N/A
Michele Arakaki Project Manager

(808) 546-5159

Michele.Arakaki@hawaiiantel.com
Willie Chisholm Sr Manager

(808) 546-2180 (office) (808) 561-8479 (cell)

Wilhelmina.Chisholm@hawaiiantel.com

LSR Provisioning Contacts

Name Title Contact E-Mail
Wholesale Contact Center Representative

(Toll Free) - (877) 482-3322 Option 1

N/A
Willie Chisholm Sr Manager

(808) 546-2180 (office)
(808) 561-8479 (cell)

Wilhelmina.Chisholm@hawaiiantel.com

Wholesale Operations Billing Escalation List

Billing Contacts

Name Title Contact E-Mail
Tennille Correa  Specialist (808) 546-5131 Tennille.Correa@hawaiiantel.com
Willie Chisholm Sr Manager

(808) 546-2180 (office) (808) 561-8479 (cell)

 Wilhelmina.Chisholm@hawaiiantel.com

Wholesale Repair Escalation List

Switched & Special Access - 4 hours

Level Name Title Contact Email
1 eNOC Tester  Enhanced Network Operations Center (eNOC)

Toll Free:
(877) 837-1377
(808) 643-8662

 

2 Denise Barrows Manager, Network Surveillance & Operations

(513) 498-0011

denise.barrows@altafiber.com

3 Austin Ames Manager, Enhanced Network Operations Center (eNOC)

(808) 546-6181

austin.ames@hawaiiantel.com

4 Isaac Botha Manager, Business Services Delivery

(910) 733-2810

isaac.botha@hawaiiantel.com

5 Evan Horton Director, Network Operations Center

(808) 227-3051

evan.horton@hawaiiantel.com

© 2026 Hawaiian Telcom. All Rights Reserved. Careers |  Investor Relations |  Privacy policy |  Broadband Policy |  Environmental Policy |  Service Terms and Conditions |  Tariffs |  Site Map