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Wholesale Operations Order Escalation List

Switched and Special Access

Level	Name	Title	Contact	E-Mail
Order Status	Wholesale Operations	Representative	(Local) - (808) 643-3322 Option 2, 1 (Toll Free) - (877) 482-3322 Option 2, 1	ht-wholesale-markets@hawaiiantel.com
1	Sherilyn Yim	Supervisor	(808) 546-5136	Sherilyn.Yim@hawaiiantel.com
2	Willie Chisholm	Sr Manager	(808) 546-2180 (office) (808) 457-9034 (cell)	Wilhelmina.Chisholm@hawaiiantel.com
3	Sylvia Young	Director	(808) 546-8840 (office) (808) 208-6922 (cell)	Sylvia.Young@hawaiiantel.com

Local Access

Level	Name	Title	Contact	E-Mail
Order Status	Wholesale Operations	Representative	(Local) - (808) 643-3322 Option 1, 1, 1 (Toll Free) - (877) 482-3322 Option 1, 1, 1	ht-wholesale-markets@hawaiiantel.com
1	Sherilyn Yim	Supervisor	(808) 546-5136	Sherilyn.Yim@hawaiiantel.com
2	Willie Chisholm	Sr Manager	(808) 546-2180 (office) (808) 457-90334 (cell)	Wilhelmina.Chisholm@hawaiiantel.com
3	Sylvia Young	Director	(808) 546-8840 (office) (808) 208-6922 (cell)	Sylvia.Young@hawaiiantel.com

Wholesale Operations Billing Escalation List

Switched and Special Access

Level	Name	Title	Contact	E-Mail
Billing Inquiry	Wholesale Operations	Representative	(Local) - (808) 643-3322 Option 2, 1 (Toll Free) - (877) 482-3322 Option 2, 1	ht.wholesale-markets@hawaiiantel.com
1	Tennille Correa	Specialist	(808) 546-5131	Tennille.Correa@hawaiiantel.com
2	Willie Chisholm	Sr Manager	(808) 546-2180 (office) (808) 457-9034 (cell)	Wilhelmina.Chisholm@hawaiiantel.com
3	Sylvia Young	Director	(808) 546-8840 (office) (808) 208-6922 (cell)	Sylvia.Young@hawaiiantel.com

Local Access

Level	Name	Title	Contact	E-Mail
Billing Inquiry	Wholesale Operations	Representative	(Local) - (808) 643-3322 Option 1, 1, 1 (Toll Free) - (877) 482-3322 Option 1, 1, 1	ht-wholesale-markets@hawaiiantel.com
1	Michele Arakaki	Analyst	(808) 546-5159	Michele.Arakaki@hawaiiantel.com
2	Willie Chisholm	Sr Manager	(808) 546-2180 (office) (808) 457-9034 (cell)	Wilhelmina.Chisholm@hawaiiantel.com
3	Sylvia Young	Director	(808) 546-8840 (office) (808) 208-6922 (cell)	Sylvia.Young@hawaiiantel.com

Wholesale Repair Escalation List

Circuits - Frame Relay, ATM, Switched & Special Access - 4 hours

Level	Name	Title	Contact	Email
Repair Status	eNOC Tester	front line rep	(Local) - (808) 643.8662 (Toll Free) - (877) 837-1377
1	Lorrie Louis	Supervisor	(808) 546-3384 (office) (808) 375-5462 (cell)	Lorrie.Louis@hawaiiantel.com
2	Moani Browne	Manager Business Customer CARE	(808) 808-546-6004 (office) 808-783-5363 (cell)	Moani.browne@hawaiiantel.com
3	Michael Contreras	Director - Customer Care	(808) 546-7733 (office) (206) 601-5602 (cell)	Michael.contreras@hawaiiantel.com
4	Ben Morgan	VP Customer Care & Network Reliability	(808) 546-3177 (office) (808) 778-2424 (cell)	Ben.Morgan@hawaiiantel.com

Local Access - 24 hours (Centrex / POTS / Voicemail)

Level	Name	Title	Contact	Email
Repair Status	CARE Dept	Representative	(Local) - (808) 643-7070 (Toll Free) - (877) 482-7070
1	CARE Duty Supervisor	1st level	(877) 482-7070
2	CARE Duty Manager	2nd level	(877) 482-7070
3	Michael Contreras	Director - Customer Care	(808) 546-7733 (office) (206) 601-5602 (cell)	Michael.contreras@hawaiiantel.com
4	Ben Morgan	VP Customer Care & Network Reliability	(808) 546-3177 (office) (808) 778-2424 (cell)	Ben.Morgan@hawaiiantel.com

High-Speed Internet - 24 hours

Level	Name	Title	Contact	Email
Repair Status	IPSG Analyst	Representative	(Local) - (808) 643-4999 (Toll Free) - (877) 482-4999
1	Duty Supervisor		(808) 643-4999
2	eNOC Specialist on Duty		(808) 643-4834
3	Michael Contreras	Director - Customer Care	(808) 546-7733 (office) (206) 601-5602 (cell)	Michael.contreras@hawaiiantel.com
4	Ben Morgan	VP Customer Care & Network Reliability	(808) 546-3177 (office) (808) 778-2424 (cell)	Ben.Morgan@hawaiiantel.com

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