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Wholesale Operations Order Escalation List

ASR Provisioning Contacts

Name	Title	Contact	E-Mail
Wholesale Contact Center	Analyst	877-482-3322 (Option 2)	N/A
Rowena Ahue	Specialist	(808) 546-8515	Rowena.Ahue@hawaiiantel.com
Willie Chisholm	Sr Manager	(808) 546-2180 (office) (808) 561-8479 (cell)	Wilhelmina.Chisholm@hawaiiantel.com

LSR Provisioning Contacts

Name	Title	Contact	E-Mail
Wholesale Contact Center	Representative	(Toll Free) - (877) 482-3322 Option 1	N/A
Sherilyn Yim	Supervisor	(808) 546-5136	Sherilyn.Yim@hawaiiantel.com
Willie Chisholm	Sr Manager	(808) 546-2180 (office) (808) 561-8479 (cell)	Wilhelmina.Chisholm@hawaiiantel.com

Wholesale Operations Billing Escalation List

Billing Contacts

Name	Title	Contact	E-Mail
Tennille Correa	Specialist	(808) 546-5131	Tennille.Correa@hawaiiantel.com
Willie Chisholm	Sr Manager	(808) 546-2180 (office) (808) 561-8479 (cell)	Wilhelmina.Chisholm@hawaiiantel.com

Wholesale Repair Escalation List

Switched & Special Access - 4 hours

Level	Name	Title	Contact	Email
1	eNOC Tester		Toll Free 877-837-1377 (643-8662)
2	Austin Ames	eNOC Manager I	(808) 546-3383	Austin.Ames@hawaiiantel.com
3	Rich Tate	Sr. Mgr – Network Reliabilty	(808)-546-4700	Richard.Tate@hawaiiantel.com
4	Francis Alueta	Director – Network Reliability	(808) 546-8685	Francis.Alueta@hawaiiantel.com

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