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Standard Rates for Hawaiian Telcom Services

Standard Rates for Hawaiian Telcom Services

Standard Monthly Rates for Hawaiian Telcom TV and Internet Services Note: Taxes, surcharges and other fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions apply.

TV Standard Services

Standard Rates

Basic TV $39.99
Advantage TV $101.99
Advantage Plus TV $111.99 
MyWay TV (Requires Starter TV and a minimum of one MyWay TV Genre Pack) $74.99
   

MyWay TV Genre Packs

 
Movies & Series $10.00
Kids & Family $10.00
Trends $10.00
Entertainment $5.00
News & Info $5.00
Lifestyle $5.00
ProSports $5.00
Sports Plus $5.00
   

Equipment Fees

 
Set Top Box $8.99
   

Premium Add-ons

 
Whole Home DVR $14.95
HD Service $7.95
HD Plus $9.95
VIP Movie Pack $19.95
Movie Variety Pack $10.00
MGM+ Pack $5.99
HBO Pack $16.99
Cinemax Pack $15.95
Starz Pack $15.95
Each Additional Premium Channel (Cinemax or Starz) $9.00
Showtime/TMC Pack $9.99
TV Japan $24.95
Chinese Pack $25.95
CCTV-4 $14.95
CTI - Zhong Tian $14.95
Phoenix Hong Kong TV $14.95
Filipino Pack $25.95
TFC - The Filipino Channel $14.95
VIVA TV $14.95
GMA Pinoy TV $14.95
GMA Life TV $14.95
SBTN (Vietnamese) $14.95
Playboy TV $15.95
Stingray Karaoke App $10.00
   

Other Fees

 
TV Activation Fee (one time) $34.99
Broadcast TV Fee $25.41 
Gateway Fee† $10.99
Sports Programming Fee (for all TV packages excluding Basic TV) $5.43
Olelo Capital Fund Fee This new monthly recovery fee supports the annual capital needs of the public, education and government access organization designee, Olelo. $0.25
   

Equipment Replacement & Unreturned Charges

Visit hawaiiantel.com/return for more information.

 
Remote Control $25.00
Unreturned or Damaged Wireless Gateway $200.00
Set Top Box (per box) $200.00


Note: Taxes, surcharges and other fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions apply.

For information regarding resolution of complaints or inquiries, billing, as well as changes in fees, charges, deposits, billing practices, programming, installation and service maintenance policies, instructions on how to use the TV service, channel position or programming carried on the system, or other terms and conditions of service, please refer to hawaiiantel.com/tv. If you have questions, or experience any problems with your Hawaiian Telcom TV service or bill, call us at 808-643-3456 and we’ll work with you to resolve your issue quickly. If our Customer Service Center cannot resolve your problem, please call Customer Relations at 808-643-3377. If you are still not satisfied with our resolution of your issue, you may contact the State Cable TV Division at 586-2620 or PO Box 541, Honolulu, HI 96809.
 

Hawaiian Telcom TV Service Centers
Kapolei Service Center
91-979 Kamaaha Avenue Kapolei, HI 96707 
Mon - Fri 8:00am - 5:00pm
Sat 9:00am - 5:00pm 
 

Downtown Service Center
1177 Bishop Street Honolulu, HI 96813
Mon - Fri 8:00am - 5:00pm
Sat 9:00am - 5:00pm
 

Contact Us
Customer Service – 808-643-3456
Mon – Fri 7:30am – 5:30pm, Sat 8:00am – 5:30pm
24/7 Technical Support – 808-643-6111
 

Internet Standard Services

Download - Up To (In Mbps)

Upload - Up To (In Mbps)

Standard Rates

Lite 3 1 $59.99
Basic 7 1 $59.99
Advantage 11 1 $59.99
Premium 15 1 $59.99
Extreme 20 3 $69.99
Ultimate 25 3 $69.99
Elite 50 3 $74.99
Fioptics 100 100 100 $74.99
Fioptics 400 400 400 $74.99
Fioptics 600 600 600 $79.99
Fioptics 800 800 600 $84.99
Fioptics 1 Gig 940 500 $104.99

 
 

Over the Top (OTT)

Standard Rates

HBO Max $16.99
MGM+ $5.99
   

Value Added Services - Stand Alone

 
Hawaiian Telcom SafeGuard Powered by F-Secure  
Hawaiian Telcom SafeGuard 1 – 5 devices $2.99
Hawaiian Telcom SafeGuard 1 – 10 devices $5.98
Hawaiian Telcom SafeGuard 1 – 15 devices $8.97
Hawaiian Telcom SafeGuard 1 – 20 devices $11.96
Hawaiian Telcom SafeGuard 1 – 25 devices $14.95
WiFi Plus $7.00
Whole Home WiFi $7.00
Fioptics Care $10.99
   

Value Added Services - Bundled

 
Premier Value Bundle
  • Hawaiian Telcom SafeGuard 1 – 10 devices
  • Whole Home WiFi
  • Fioptics Care
  • Gateway Fee
$19.99
Premier Plus Value Bundle
  • Hawaiian Telcom SafeGuard 1 – 25 devices
  • Whole Home WiFi
  • Fioptics Care
  • Gateway Fee
$22.99
   

Monthly Fees

 
Gateway Fee† $10.99
   

Standard One-Time Charges

 
Internet Activation Fee $34.99
Professional Technician Installation Fee (Waived if Self Install Qualified) $120.00
Unreturned equipment fee (modem or Wireless Gateway) $200.00

 

Home Phone Standard Services

Standard Rates

Go Local $41.99
Go Local Plus (Home Phone with 13 calling features) $44.99
Home Phone - Residential Line: Lanai $23.99
Home Phone - Residential Line: Molokai $24.99
Home Phone - Residential Line: Maui $26.99
Home Phone - Residential Line: Kauai $26.99
Home Phone - Residential Line: Hawaii $27.99
Home Phone - Residential Line: Oahu $29.99
Call More (Long Distance) $25.00
Home Voicemail $9.99
Non-Published Service $6.99
Non-Listed Service $6.99

 

One-Time Fees

Standard Rates

Suspension Fee* $35.00
Restoral of Service Fee* $35.00
Late Payment Fee** $15.95

 

 

Legacy Internet Standard Services

Standard Rate

 
Lite Internet (Up to 3 Mbps download, 1 Mbps Upload) $59.99
Basic Internet (Up to 7 Mbps download, 1 Mbps upload) $59.99
Advantage Internet (Up to 11 Mbps download, 1 Mbps upload) *Select Legacy Advantage Internet speeds may vary. $59.99*
Premium Internet (Up to 15 Mbps download, 1 Mbps upload ) $59.99

Extreme Internet (Up to 20 Mbps download, 3 Mbps upload) $97.99
Ultimate Internet (Up to 25 Mbps download, 3 Mbps upload) $77.99
Elite Internet (Up to 50 Mbps download, 3 Mbps upload) $107.99
Fiber 100 (Up to 100 Mbps download, 100 Mbps upload) $125.00
Fiber 300 (Up to 300 Mbps download, 300 Mbps upload) $245.00
Fiber 500 (Up to 500 Mbps download, 300 Mbps upload) $345.00
Fiber 1 Gig (Up to 940 Mbps download, 300 Mbps upload) $445.00


*Single Line Suspension or Restoral of Service will be $30.00, per line charge for Multi-Line Suspension or Restoral of Service will be $31.50 for the first line and $23.00 for each additional line. **A late payment fee of $15.95 or 1.5% per month, whichever is higher (provided the late payment fee will not exceed the maximum amount permitted by law) will be applied to any outstanding balance more than 60 days past the invoice date. Overdue balances of less than $10.00 will have the late payment fee waived. Late payment fees will not be assessed on taxes or unpaid late fees.

o The Gateway Fee covers the maintenance of our Hawaiian Telcom network and allows our customers to use the gateway with guaranteed maintenance, support and exchange of the Wireless Gateway in the case of a malfunction of the equipment for the life of their service.

The Hawaiian Telcom provided gateway is required for Hawaiian Telcom TV customers and cannot be substituted with a customer provided gateway. Proprietary IP settings and obligations to the content providers prevent the use of a customer provided gateway with Hawaiian Telcom TV service. Use of a customer provided gateway will result in technical issues including complete loss of TV service that cannot be resolved until the gateway is replaced with the Hawaiian Telcom provided gateway. Customers will be responsible for repair costs should a dispatch be required to resolve trouble that is the result of the use of their own gateway with Hawaiian Telcom TV service.

The Hawaiian Telcom provided gateway is recommended for High-Speed Internet customers although customers may choose to use their own gateway. Use of a gateway other than the one provided by Hawaiian Telcom for High-Speed Internet could result in limited availability of technical support based on where the issue is found in the home network, and will likely increase repair costs should a dispatch be required to resolve trouble. Should you decide to use your own gateway the provisions of Section 10, Terms of Service applies.

 
 

Internet Standard Services

Internet Standard Services