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Terms & Conditions

Service Terms and Conditions for Hawaiian Telcom products.

Hawaiian Telcom Terms of Service for Residential Customers

Hawaiian Telcom Terms of Service for TV

Standard TV Rates and Service Information

Standard Internet Rates

Referral Rewards Terms & Conditions

TV Offers

Double Play (Advantage TV + 300 Mbps Internet + WiFi Plus) - $79/mo. for 2 years. Includes SHOWTIME® for 2 years. 
$79/mo limited-time offer is for new Hawaiian Telcom TV subscribers only , which includes Advantage TV package, up to 300 Mbps High-Speed Internet, and WiFi Plus for 24 months. Promotion includes 24 months of SHOWTIME®. Standard rates apply after promotion period. One time installation charge (Reg. $150) waived with this promotion and assumes reusing existing wiring; additional charges apply for new outlets/wiring. Any change to account or service plan will cancel promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s payment. 
Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Lower speeds may be available for lower cost. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. First Set Top Box is included and each additional TV requires a Set Top Box in order to receive TV service. Each additional Set Top Box will be charged a monthly fee. Wireless Gateway and Set Top Box(es), along with associated Remote Control(s) and power supplies, must be returned upon disconnection of service otherwise equipment return fee(s) will apply. Internet: Service within a TV bundle includes up to 300 Mbps service where available. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions apply, visit hawaiiantel.com/terms for details. © 2016 Hawaiian Telcom.

Triple Play (Advantage TV + 300 Mbps Internet + WiFi Plus + Go Local Plus) - $89/mo. for 2 years. Includes SHOWTIME® for 2 years. 
$89/mo limited-time offer is for new Hawaiian Telcom TV subscribers only, which includes Advantage TV package, up to 300 Mbps High-Speed Internet, WiFi Plus, and Go Local Plus for 24 months. Promotion includes 24 months of SHOWTIME®. Standard rates apply after promotion periods. One-time installation charge (Reg. $150) waived with this promotion and assumes reusing existing wiring; additional charges apply for new outlets/wiring. Any change to account or service plan will cancel promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s payment. 
Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. First Set Top Box is included and each additional TV requires a Set Top Box in order to receive TV service. Each additional Set Top Box will be charged a monthly fee. Wireless Gateway and Set Top Box(es), along with associated Remote Control(s) and power supplies, must be returned upon disconnection of service otherwise equipment return fee(s) will apply. Internet: Service within a TV bundle includes up to 100 Mbps service where available. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions apply, visit hawaiiantel.com/terms for details. © 2016 Hawaiian Telcom.

The Big Bundle (Advantage Plus TV + DVR + HD + 300 Mbps Internet) - $99/mo for 2 years 
$99/mo limited-time offer is for new Hawaiian Telcom TV subscribers only , which includes Advantage Plus TV package, HD, Whole Home DVR, Movie Variety Pack, 8 Set Top Boxes, up to 300 Mbps High-Speed Internet, and WiFi Plus for 24 months. Promotion includes 24 months of SHOWTIME®. Standard rates apply after promotion period. One time installation charge (Reg. $150) waived with this promotion and assumes reusing existing wiring; additional charges apply for new outlets/wiring. Any change to account or service plan will cancel promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s payment. 
Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Lower speeds may be available for lower cost. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Set Top Boxes are included and each additional TV requires a Set Top Box in order to receive TV service. Wireless Gateway and Set Top Box(es), along with associated Remote Control(s) and power supplies, must be returned upon disconnection of service otherwise equipment return fee(s) will apply. Internet: Service within a TV bundle includes up to 300 Mbps service where available. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions may apply. © 2016 Hawaiian Telcom

(COPPER) Double Play (Advantage TV + HD + DVR + 21 HSI + WiFi Plus) - $69/mo. for 2 years. Includes SHOWTIME® for 2 years 
$69/mo limited-time offer is for new Hawaiian Telcom TV subscribers only , which includes Advantage TV package, HD, DVR, WiFi Plus and up to 21 Mbps High-Speed Internet for 24 months. Promotion includes 24 months of SHOWTIME®. Standard rates apply after promotion period. One time installation charge (Reg. $150) waived with this promotion and assumes reusing existing wiring; additional charges apply for new outlets/wiring. Any change to account or service plan will cancel promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s payment. 
Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. First Set Top Box is included and each additional TV requires a Set Top Box in order to receive TV service. Each additional Set Top Box will be charged a monthly fee. Wireless Gateway and Set Top Box(es), along with associated Remote Control(s) and power supplies, must be returned upon disconnection of service otherwise equipment return fee(s) will apply. Internet: Service within a TV bundle includes up to 21 Mbps service where available. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions apply, visit hawaiiantel.com/terms for details. © 2016 Hawaiian Telcom.

(COPPER) Triple Play (Advantage TV + 21 HSI + WiFi Plus + Go Local Plus) - $79/mo. for 2 years. Includes SHOWTIME® for 2 years. 
$79/mo limited-time offer is for new Hawaiian Telcom TV subscribers only, which includes Advantage TV package, HD, DVR, up to 21 Mbps High-Speed Internet, WiFi Plus, and Go Local Plus for 24 months. Promotion includes 24 months of SHOWTIME®. Standard rates apply after promotion periods. One-time installation charge (Reg. $150) waived with this promotion and assumes reusing existing wiring; additional charges apply for new outlets/wiring. Any change to account or service plan will cancel promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s payment. 
Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. First Set Top Box is included and each additional TV requires a Set Top Box in order to receive TV service. Each additional Set Top Box will be charged a monthly fee. Wireless Gateway and Set Top Box(es), along with associated Remote Control(s) and power supplies, must be returned upon disconnection of service otherwise equipment return fee(s) will apply. Internet: Service within a TV bundle includes up to 21 Mbps service where available. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions apply, visit hawaiiantel.com/terms for details. © 2016 Hawaiian Telcom.

Basic TV + 300 Mbps - $49.95 for 2 years. Includes SHOWTIME® Pack for 2 years 
Limited-time offer for new Hawaiian Telcom TV subscribers for a promotional rate of $49.95/mo for 24 months which includes Basic TV and up to 300 Mbps High-Speed Internet. Promotion includes 24 months of SHOWTIME®. Any change to account or service plan will cancel promotional price. One-time installation charge (Reg. $150 value) waived and assumes reusing existing wiring; additional charges apply for new outlets/wiring. Standard rates apply after promotion period. 
Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. Each additional TV requires a Set Top Box in order to receive TV service and will be charged a monthly fee. Wireless Gateway and Set Top Box(es), along with associated Remote Control(s) and power supplies, must be returned upon disconnection of service otherwise equipment return fee(s) will apply. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions apply, visit hawaiiantel.com/terms for details. © 2016 Hawaiian Telcom.

Free TV in year 2 (Advantage TV + HD + DVR + 100 HSI + WiFi Plus) - $99/mo for 1st year, $29/mo for 2nd year. Includes SHOWTIME® for 2 years.
$99/mo limited-time offer is for new Hawaiian Telcom TV subscribers only, which includes Advantage TV package, HD, DVR, up to 100 Mbps High-Speed Internet, and WiFi Plus for 12 months. After 12 months rate decreases to $29/mo for months 13-24. Promotion includes 24 months of SHOWTIME®. Standard rates apply after promotion period. One time installation charge (Reg. $150) waived with this promotion and assumes reusing existing wiring; additional charges apply for new outlets/wiring. Any change to account or service plan will cancel promotional price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s payment. 
Service/speeds not available in all areas or on all lines; subject to final confirmation of service. Lower speeds may be available for lower cost. Faster speeds may be available for additional cost. Service activation of Hawaiian Telcom TV service is subject to credit approval. First Set Top Box is included and each additional TV requires a Set Top Box in order to receive TV service. Each additional Set Top Box will be charged a monthly fee. Wireless Gateway and Set Top Box(es), along with associated Remote Control(s) and power supplies, must be returned upon disconnection of service otherwise equipment return fee(s) will apply. Internet: Service within a TV bundle includes up to 300 Mbps service where available. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions apply, visit hawaiiantel.com/terms for details. © 2016 Hawaiian Telcom.

No Expiration TV Bundles 
Limited time offer for new Hawaiian Telcom TV subscribers. Offers include first TV Set Top Box and up to 21 Mbps High-Speed Internet. Promotional discounts have no expiration. $23.94/mo discount includes Basic TV; $50.89/mo discount includes Advantage TV; $76.04/mo discount includes Advantage Plus TV, HD, DVR, Movie Variety Pack, up to 8 Set Top Boxes total, Broadcast and Sports Programming Fees in addition to 24 months of Showtime. Standard rates are subject to increase. Standard rates apply to products not included in the bundle after promotion period. Any change to service will cancel the promotional price. Each additional TV requires a Set Top Box in order to receive TV service and will be charged a monthly fee. Wireless Gateway and Set Top Box(es), along with associated Remote Control(s) and power supplies, must be returned upon disconnection of service; otherwise equipment return fee(s) will apply. Taxes, surcharges and fees apply. Rates, rate plans and offers subject to change. Other terms, conditions and restrictions apply. © 2016 Hawaiian Telcom. (11/16)

1 Gig Upgrade
Limited time offer for a free upgrade to Fiber 1 Gig High-Speed Internet for 2 years is for new Hawaiian Telcom TV subscribers only. To be eligible, Advantage TV or Advantage Plus TV service is required.  Standard rates apply after promotional period.  Service/speeds not available in all areas; subject to final confirmation of service.  Taxes, surcharges and fees apply.  Rates and offers subject to change.  Other conditions and restrictions apply. © 2016 Hawaiian Telcom. (11/16) 

Additional Set Top Boxes discount
Limited time offer for adding additional Set Top Boxes for $3/mo each for 2 years is for new Hawaiian Telcom TV subscribers only. Standard rates apply after promotional period. Additional Set Top Boxes are available for subscription at regular rates. Taxes, surcharges and fees apply. Rates and offers subject to change. Other conditions and restrictions apply. ©2016 Hawaiian Telcom

500 Mbps Internet upgrade for $15/mo
Limited time offer for an upgrade to 500 Mbps High-Speed Internet for $15/mo for 2 years is for new Hawaiian Telcom TV subscribers only. To be eligible, Advantage TV or Advantage Plus TV service is required. Standard rates apply after promotional period. Service/speeds not available in all areas; subject to final confirmation of service. Taxes, surcharges and fees apply. Rates and offers subject to change. Other conditions and restrictions apply. ©2016 Hawaiian Telcom

1 Gig Internet upgrade for $70/mo
Limited time offer for an upgrade to 1 Gig High-Speed Internet for $70/mo for 2 years is for new Hawaiian Telcom TV subscribers only. To be eligible, Advantage TV or Advantage Plus TV service is required. Standard rates apply after promotional period. Service/speeds not available in all areas; subject to final confirmation of service. Taxes, surcharges and fees apply. Rates and offers subject to change. Other conditions and restrictions apply. ©2016 Hawaiian Telcom

Ultimate Upgrade - $15/mo for 6 months
Limited time offer for new or existing Hawaiian Telcom TV subscribers who have Advantage TV service to add Advantage Plus, HD, Whole Home DVR and Movie Variety Pack for a promotional rate of $15/mo for 6 months. After 6 months rate increases to $25/mo for months 7-24. Standard rates apply after promotion period. Any change to account or service plan will cancel promotional price. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions apply. © 2016 Hawaiian Telcom.

Ultimate Upgrade - $25/mo for 2 years
Limited time offer for new or existing Hawaiian Telcom TV subscribers who have Advantage TV service to get Advantage Plus, HD, Whole Home DVR and Movie Variety Pack for a promotional rate of $25/mo for 24 months. Promotion includes. Standard rates apply after promotion period. Any change to account or service plan will cancel promotional price. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions apply, visit hawaiiantel.com/terms for details. © 2016 Hawaiian Telcom.

HD + DVR - $15/mo for 2 years
Limited time offer for new or existing Hawaiian Telcom TV subscribers who have Advantage TV or Advantage Plus TV service to get HD and Whole Home DVR for a promotional rate of $15/mo for 24 months. Promotion includes. Standard rates apply after promotion period. Any change to account or service plan will cancel promotional price. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions apply, visit hawaiiantel.com/terms for details. © 2016 Hawaiian Telcom.

 Premium Channel Package Promotion
First premium pack at $15.95/mo and subsequent premium pack at $7/mo offer applies to HBO, Showtime/TMC and Starz packs. Limited-time offer only. Rates and offers subject to change. Taxes, surcharges and fees apply. Other conditions and restrictions may apply, visit hawaiiantel.com/TV for more details. All Rights Reserved. ©2014 Hawaiian Telcom (10/13)

Advantage Plus Promotion
Limited-time 3 months free upgrade to Advantage Plus TV offers are for residential customers with Advantage TV subscription. “3 months free” will be applied in the form of a credit of $10/month for 3 months. Violation of service terms cancels eligibility of offers. Taxes, surcharges and fees apply. Cannot be combined with other promotional offers. Rates and offers subject to change. Other conditions and restrictions apply, visit hawaiiantel.com/TVterms for details. All Rights Reserved. ©2014 Hawaiian Telcom (10/13)

1 Gbps upgrade for $20/mo for 2 years 

Limited time offer for a two year upgrade to 1 Gbps High-Speed Internet for $20/mo is for eligible Hawaiian Telcom TV subscribers only. To be eligible, Advantage TV or Advantage Plus TV service is required. Offer is applied as a $140/mo credit for 24 months. Standard rates apply after promotional period. Service/speeds not available in all areas; subject to final confirmation of service.  Violation of service terms cancels eligibility of offers. Taxes, surcharges and fees apply. Rates and offers subject to change. Other conditions and restrictions apply. ©2016 Hawaiian Telcom

Whole Home DVR for Life
Limited time offer of Free Whole Home DVR service For Life is for new Hawaiian Telcom TV bundle subscribers. Any change to the account or service plan will cancel promotional price. Offer is non-transferable. Service/speeds not available in all areas or on all lines; subject to final confirmation of service.  Faster speeds may be available for additional cost.  Service activation of Hawaiian Telcom TV service is subject to credit approval.   First Set Top Box is included and each additional TV requires a Set Top Box in order to receive TV service.  Each additional Set Top Box will be charged a monthly fee.  Wireless Gateway and Set Top Box(es), along with associated Remote Control(s) and power supplies, must be returned upon disconnection of service otherwise equipment return fee(s) will apply.  Internet: Service within a TV bundle includes up to 100 Mbps service where available. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions apply.  © 2016 Hawaiian Telcom.

Unlimited Data TV Bundle
Limited time offer for select existing Hawaiian Telcom Wireless customers with a smartphone plan to upgrade to Unlimited Wireless Data for free when starting new Hawaiian Telcom TV bundle with Advantage TV or Advantage Plus TV service. Limit of 5 lines with Unlimited Data. Standard rates apply after promotion period.  Any change to account or service plan will cancel promotional price. 

Unlimited data on our smartphone devices allows you to use the network to access the internet wirelessly where the network is available. Data service may only be used with approved data cards and smartphone devices.  Abuse of the service by one customer may cause diminished data availability to other customers. Excessive use of data service that significantly diminishes the availability or service quality for other users is not part of Hawaiian Telcom’s commitment to its service quality. In order to ensure that customers are not excessive load, Hawaiian Telcom may monitor your usage. Hawaiian Telcom reserves the right, without notice, to temporarily limit throughput speeds when monthly data usage exceeds your stated monthly data plan threshold including Android Unlimited plans. Customers will still have access to unlimited wireless broadband usage but maximum speeds may be limited for the remainder of the monthly plan cycle.

Referral Rewards $50 Bonus Credit
Limited-time $50 Bonus credit valid when referrals are made through during promotional period (October 1 , 2016 – December 31, 2016) and referee installs their new TV service by Jan 30, 2017.  Referees who install Hawaiian Telcom TV service by Jan 30, 2017 will receive a bonus $50 credit, in addition to the regular $50 credit for a total of $100 in credits ($20/mo for 5 months) for a successful referral. The person who referred them will also receive a bonus $50 credit, for a total of $100 ($20/mo for 5 months) in credits. Subject to Hawaiian Telcom’s Referral Rewards Program Terms & Conditions and Program Rules. Hawaiian Telcom reserves the right to modify, extend or cancel offer at any time.

TV JAPAN 25th Anniversary $25 Cash-Back Offer
$25 Cash-Back offer provided by TV JAPAN network. All qualified $25 claims will be paid in the form of a $25 check.  To receive your $25 check, please access tvjapan25.net/new/ and register to “TV JAPAN Members”. After registration, submit the Reward Application Form with a  copy of the first service bill reflecting the subscription of TV JAPAN. Or you can also mail in the Reward Application Form available on TV JAPAN monthly program guide,  along with a copy of your first service bill to: TV JAPAN Refer-A-Friend Promotion, c/o NHK Cosmomedia America, INC. 840 Apollo St. Suite 130 El Segundo, CA 90245. Reward Application must be submitted by March 31, 2017.  Offer available to new TV JAPAN subscribers only, previous recipients are not eligible. Limit one TV JAPAN cash back offer per household. Visit tvjapan25.net for more details.
 
HSN Coupon Code
Coupon 160697 can be used on more than one item and can only be used once by its recipient and is valid for new HSN customers only. This coupon is valid for $20 off your order of $40 or more from HSN TV, HSN2, HSN.com, HSN Mobile or HSN Shop By Remote (where available). Coupon number is non-transferable. Coupons must be applied when order is placed. Excludes shipping & handling, sales tax, Today's Special, Today’s Special Presale, This Day Only offers, and clearance items and can only be applied to the first shipment of AutoShip items. The use of this coupon may disqualify the order from inclusion in other promotional offers or discounts. Coupons cannot be applied to or combined with other coupons. Coupon is not valid for Arrow Sewing, Charitable Contributions, Dyson, Gift Cards, iRobot Roomba 880, Janome, Samsung Large Appliances, Selected Footwear, Electronics and Gaming. We reserve the right to cancel orders when unexpected coupon system errors occur or in the case of abuse, misuse or fraud in connection with the coupon number. Offer is valid 10/15/2016 - 1/31/2017. Coupon Expires on 1/31/2017 at 11:59 PM ET.

Internet Offers

$9.95 up to 7Mbps SAHSI Offer for 1 Year
Limited-time offer for new Hawaiian Telcom residential customers subscribing to Basic High-Speed Internet with speeds up to 7 Mbps for $9.95/mo for 12 months. After 12 months rate increases to $19.95/mo for months 13-24. Standard rates apply after promotional period. Rate includes the use of a wireless gateway, no landline required. Faster speeds available for additional cost and savings vary by speed. No contract required and 30-day satisfaction guarantee included. Any change to account or service plan will cancel promotional price. If service is discontinued, a wireless gateway charge of $129.95 will be billed to the final invoice; customer has 90 days to return the gateway to receive a full credit. Service/speeds not available in all areas or on all telephone lines; subject to final confirmation of service. Offer subject to change or termination at any time. Taxes, surcharges and fees apply. Other restrictions may apply. ©2016 Hawaiian Telcom Services Company, Inc.

SAHSI 50 Mbps for $24.95/mo for 1 year 
Limited time offer for new Hawaiian Telcom residential customers only subscribing to High-Speed Internet 50 Mbps for $24.95/mo for 12 months. After 12 months rate increases to $34.95/mo for months 13-24. Standard rates apply after promotional period. Faster speeds and additional services available for additional cost. No contract required and 30-day satisfaction guarantee included. Any change to account or service plan will cancel promotional price. If service is discontinued, a wireless gateway charge of $129.95 will be billed to the final invoice; customer has 90 days to return the gateway to receive a full credit. Service/speeds not available in all areas or on all telephone lines; subject to final confirmation of service. Offer subject to change or termination at any time. Wireless gateway fee, taxes, surcharges and fees apply. Other restrictions may apply. ©2016 Hawaiian Telcom Services Company, Inc.


Home Phone Offers

$24.95/mo for 2 years myChoice Connect
Promotional offer of $24.95/mo for 2 years is for new High-Speed Internet customers subscribing to a myChoice Connect bundle which includes Go Local Plus home phone, High-Speed Internet Basic tier and Wireless Gateway. 30-day satisfaction guarantee included. Standard rates apply after promotional period. Faster speeds available for additional cost. Any change to service plan will cancel promotional price. If service is discontinued, a wireless gateway charge of $129.95 will be billed to the final invoice; customer has 90 days to return the gateway to receive a full credit.
Service/speeds not available in all areas or on all telephone lines; subject to final confirmation of service. Long Distance usage subject to tariff terms and conditions if bundle includes Call MoreSM. Hawaiian Telcom may suspend, restrict, or cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Free calls to Canada require subscription to the myChoice International calling plan, which has no monthly charges. Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply. © 2016 Hawaiian Telcom

myChoice Plus
Stated bundle price refers to monthly recurring charge for included bundle service components only. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s payment. High-Speed Internet includes the use of a wireless gateway. If service is discontinued, a wireless gateway charge of $129.95 will be billed to the final invoice; customer has 90 days to return the gateway to receive a full credit. Service/speeds not available in all areas or on all telephone lines; subject to final confirmation of service. Call MoreSM: Long Distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, or cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Free calls to Canada require subscription to the myChoice International calling plan, which has no monthly charges. Wireless: Discount on wireless service applies only to primary wireless service on a $39.99 and higher plan. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply. © 2016 Hawaiian Telcom

myChoice Connect
Stated bundle price refers to monthly recurring charge for included bundle service components only. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s payment. High-Speed Internet includes the use of a wireless gateway. If service is discontinued, a wireless gateway charge of $129.95 will be billed to the final invoice; customer has 90 days to return the gateway to receive a full credit. Service/speeds not available in all areas or on all telephone lines; subject to final confirmation of service. Wireless: Discount on wireless service applies only to primary wireless service on a $39.99 and higher plan. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply. © 2016 Hawaiian Telcom

myChoice Basic Plus $29.95/mo 3Yr Offer
Promotional rate $29.95/month for 3 years with free Voicemail offer for 1 year is for new subscribers to the myChoice Basic Plus bundle. No contract required and standard rates apply after promotional period. Any change to service plan, termination by Hawaiian Telcom for violation of service terms, or discontinuation of Internet service to customer’s location will cancel promotional price. Subscription must remain in the original party’s name to retain price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s payment. Call MoreSM: Long Distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, or cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Free calls to Canada require subscription to the myChoice International calling plan, which has no monthly charges. Wireless: Discount on wireless service applies only to primary wireless service on a $39.99 and higher plan. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply. © 2016 Hawaiian Telcom
Nationwide long distance services are subject to service agreements, tariffs, and posted Rates, Terms, and Conditions. Universal Service Fund surcharge, and other fees and taxes apply. Available only to residential customers; may not be available in all areas or on all lines. Charges for direct-dialed domestic long distance calls will vary depending on usage and/or calling plan.

Call Moresm
If the Customer uses the Plan for non-Residential voice calling purposes, including but not limited to autodialing; call forwarding of long distance calls; calls to 900/9xx numbers, chat lines, conferencing, porn lines, online services, or internet access services; data calls; resale; telemarketing; or any commercial or business use such as commercial facsimile, the Company may suspend, restrict or cancel the Customer’s service, subject to applicable notice requirements. Call detail is not included with this plan.

Simple Saver Plussm
Simple Saver Plus rates are available when you subscribe to the qualifying local service and retain Hawaiian Telcom Long Distance as your carrier. If the qualifying local service is removed from your line, we will be glad to serve your nationwide long distance needs with the regular Simple Saver plan if another optional calling plan is not selected. Simple Saver inter-island rates are 8¢ per minute and mainland rates are 5¢ per minute and a higher monthly fee applies.

CONSUMER INFORMATION
Long distance services are subject to service agreements and posted Rates, Terms and Conditions. Universal Service Fund surcharge, and other fees and taxes apply. Available only to residential customers; may not be available in all areas or on all lines. Charges for direct-dialed international long distance calls will vary depending on usage and/or calling plan.

Hawaiian Telcom Long Distance charges a Premium termination fee to recover the fees many foreign telecommunications companies impose for terminating calls they designated as premium (e.g., calls to mobile numbers, satellite calls, calls to chat lines and calls to 900 numbers). Premium termination fees may range from 2¢ per minute to 40¢ per minute and are in addition to the rate for international calls to non-premium numbers. Calling to certain destinations may be temporarily blocked without prior notice if Hawaiian Telcom deems it necessary to prevent unlawful or fraudulent use of its services. Calling to certain destinations may be temporarily blocked without prior notice if Hawaiian Telcom deems it necessary to prevent unlawful or fraudulent use of its services.

My World International Unlimited Country Plans
If the Customer uses the Plan for non-Residential voice calling purposes, including but not limited to auto dialing; call forwarding of long distance calls; calls to 900/9xx numbers, chat lines, conferencing, porn lines, online services, or internet access services; data calls; resale; telemarketing; or any commercial or business use such as commercial facsimile, the Company may suspend, restrict or cancel the Customer’s service, subject to applicable notice requirements. My World International with City Rates rate displayed is for direct-dialed calls and will be charged based on Country and City Code.

The International Flat Rate plan does not offer discounts on international calling card or operator-assisted calls.

The Hawaiian Telcom company names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Hawaiian Telcom Holdco, Inc., or its subsidiaries or affiliates (collectively "Hawaiian Telcom"). You are not authorized to use any Hawaiian Telcom name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of the appropriate Hawaiian Telcom entity. If you require more information on products and services controlled by tariffs details can be found here.

Wireless

Unlimited Data TV Bundle

Limited time offer for select existing Hawaiian Telcom Wireless customers with a smartphone plan to upgrade to Unlimited Wireless Data for free when starting new Hawaiian Telcom TV bundle with Advantage TV or Advantage Plus TV service. Limit of 5 lines with Unlimited Data. Standard rates apply after promotion period.  Any change to account or service plan will cancel promotional price.

 

Unlimited data on our smartphone devices allows you to use the network to access the internet wirelessly where the network is available. Data service may only be used with approved data cards and smartphone devices.  Abuse of the service by one customer may cause diminished data availability to other customers. Excessive use of data service that significantly diminishes the availability or service quality for other users is not part of Hawaiian Telcom’s commitment to its service quality. In order to ensure that customers are not excessive load, Hawaiian Telcom may monitor your usage. Hawaiian Telcom reserves the right, without notice, to temporarily limit throughput speeds when monthly data usage exceeds your stated monthly data plan threshold including Android Unlimited plans. Customers will still have access to unlimited wireless broadband usage but maximum speeds may be limited for the remainder of the monthly plan cycle.

Good (Basic Model) - This is an entry level low cost unit. Basic features include making and receiving calls and SMS or text messages. These phones do not generally have a camera, Bluetooth capabilities or expanded memories.

Better (Intermediate Model) - This is a mid-range phone in features and cost. These devices generally have cameras, Bluetooth, may be able to access the web, may have enhanced color displays and more features.

Best (Advanced Model) - These are the higher range models that run operating systems that can perform advanced features. Many of these handsets offer advanced features for corporate users such as email receipt and delivery, picture/video capture. Bluetooth, full internet access with web browsing, expandable memory, touch screen, faster processing and email support.

HAC Rating
When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference they generate.

The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with their hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on their box together with other relevant approval markings.

The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device is vulnerable to interference you may not be able to use a rated wireless device successfully.

M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/higher of the two ratings.

T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil ("T Switch" or "Telephone Switch") than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them).

Most phones that are rated T3 also have an M3 rating. Similarly, most phones rated T4 also have an M4 rating.

Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices.

Offer ends 12/31/2013. $100.00 equipment credit applied to smart devices only. No credit will be issued for standard or basic phones. Only one (1) $100.00 equipment credit per smart device new line of service. New service activation on two-year wireless service agreement required. Early Termination Fee applies. Standard activation fee applies. Cannot “stack” additional equipment discounts. Hawaiian Telcom bundle discount applies for customers that subscribe to Hawaiian Telcom TV, High-Speed Internet, Home Phone or MyChoice services. Additional taxes, surcharges and fees apply. Additional Terms and Conditions apply. Rates, rate plans and offers subject to change. Other terms, conditions, and restrictions apply, click here for details. ©2014 Hawaiian Telcom

Shared Data Plans

Offer ends 12/31/2013. $100.00 equipment credit applied to smart devices only. No credit will be issued for standard or basic phones. Only one (1) $100.00 equipment credit per smart device new line of service. New service activation on two-year wireless service agreement required. Early Termination Fee applies. Standard activation fee applies. Cannot “stack” additional equipment discounts. Hawaiian Telcom bundle discount applies for customers that subscribe to Hawaiian Telcom TV, High-Speed Internet, Home Phone or MyChoice services. Additional taxes, surcharges and fees apply. Additional Terms and Conditions apply. Rates, rate plans and offers subject to change. Other terms, conditions, and restrictions apply, click here for details. ©2014 Hawaiian Telcom

International Plans

CONSUMER INFORMATION
Long distance services are subject to service agreements and posted Rates, Terms and Conditions. Universal Service Fund surcharge, and other fees and taxes apply. Available only to residential customers; may not be available in all areas or on all lines. Charges for direct-dialed international long distance calls will vary depending on usage and/or calling plan.

Hawaiian Telcom Long Distance charges a Premium termination fee to recover the fees many foreign telecommunications companies impose for terminating calls they designated as premium (e.g., calls to mobile numbers, satellite calls, calls to chat lines and calls to 900 numbers). Premium termination fees may range from 2¢ per minute to 40¢ per minute and are in addition to the rate for international calls to non-premium numbers.

Calling to certain destinations may be temporarily blocked without prior notice if Hawaiian Telcom deems it necessary to prevent unlawful or fraudulent use of its services.

My World International Unlimited Country Plans
If the Customer uses the Plan for non-Residential voice calling purposes, including but not limited to auto dialing; call forwarding of long distance calls; calls to 900/9xx numbers, chat lines, conferencing, porn lines, online services, or internet access services; data calls; resale; telemarketing; or any commercial or business use such as commercial facsimile, the Company may suspend, restrict or cancel the Customer’s service, subject to applicable notice requirements.

My World International with City Rates rate displayed is for direct-dialed calls and will be charged based on Country and City Code.
The International Flat Rate plan does not offer discounts on international calling card or operator-assisted calls.

The Hawaiian Telcom company names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Hawaiian Telcom Holdco, Inc., or its subsidiaries or affiliates (collectively "Hawaiian Telcom"). You are not authorized to use any Hawaiian Telcom name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of the appropriate Hawaiian Telcom, entity. If you require more information on products and services controlled by tariffs details can be found here.