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TV Support

Get the most out of your TV Service.

Here you will find answers to the most frequently asked questions about TV. Easily search for information, browse through our quick links or download full PDFs of support materials.

How-To Guides

Recording Programs with your DVR

Managing your DVR Recordings

Remote Control Basics

How to Program and Pair your Remote

TV Troubleshooting Tips

How to Control Caller ID on Your TV

Setting Parental Controls

Customizing Your Hawaiian Telcom TV

Using Hawaiian Telcom TV Apps

Video on Demand, Pay Per View and Premium Channels

Getting the Most From Your WiFi