Wholesale Operations Order Escalation List

ASR Provisioning Contacts

Name
Title
Contact
E-Mail

Wholesale Contact Center

Analyst

(877) 482-3322 (Option 2)

N/A

Michele Arakaki

Project Manager

(808) 546-5159

Michele.Arakaki@hawaiiantel.com

Willie Chisholm

Sr Manager

(808) 546-2180 (office)

(808) 561-8479 (cell)

Wilhelmina.Chisholm@hawaiiantel.com


LSR Provisioning Contacts

Name
Title
Contact
E-Mail

Wholesale Contact Center

Representative

(877) 482-3322 (Option 1)

N/A

Willie Chisholm

Sr Manager

(808) 546-2180 (office)

(808) 561-8479 (cell)

Wilhelmina.Chisholm@hawaiiantel.com


Wholesale Operations Billing Escalation List

Billing Contacts

Name
Title
Contact
E-Mail

Tennille Correa

Specialist

(808) 546-5131

Tennille.Correa@hawaiiantel.com

Willie Chisholm

Sr Manager

(808) 546-2180 (office)

(808) 561-8479 (cell)

Wilhelmina.Chisholm@hawaiiantel.com


Wholesale Repair Escalation List

Level
Name
Title
Contact
E-Mail

1

eNOC Tester

 Enhanced Network Operations Center (eNOC)

(877) 837-1377
(808) 643-8662


2

Denise Barrows

Manager, Network Surveillance & Operations

(513) 498-0011

denise.barrows@altafiber.com

3

Austin Ames

Manager, Enhanced Network Operations Center (eNOC)

(808) 546-6181

austin.ames@hawaiiantel.com

4

Isaac Botha

Manager, Business Services Delivery

(808) 888-1893

isaac.botha@hawaiiantel.com

5Evan HortonDirector – Network Operations
(808) 227-3051evan.horton@hawaiiantel.com


Regarding your address

According to our records, this address is not able to establish services in our cart because there is a pending order. If you are a current customer, you can view your account online here. For any questions, please call or chat with us below.

(808) 643-3456

Regarding your account

You are currently logged into My Account as a business customer. If you want to make changes to your account, call us at 808-643-0944 to speak with a business representative. Select an option below to proceed.