Assistance for Customers Affected by Government Shutdown
Assistance for Federal Government Employees Affected by Government Shutdown
Q: I’m a U.S. Federal Government employee affected by the current government shutdown. I have Hawaiian Telcom TV/High-Speed Internet/Home Phone service(s), but may not be able to make a payment during this time. What are my available options?
A: Hawaiian Telcom is offering our residential customers who are Federal government employees the option to defer payment on their account for up to 30-days after the end of the Federal government shutdown. To request to defer payment for your Hawaiian Telcom services, follow these steps:
Complete the Deferred Payment Request form and include a copy of your W-2 form or recent paystub confirming that you are a Federal employee. If approved, the balance due on your account and/or possible disconnection of service will be deferred up to 30-days after the end of the U.S. Federal Government shutdown. In addition, no late payment fees will be incurred during this period. Return the completed and signed form along with verification of your employment to Hawaiian Telcom in one of the following ways:
Q: How do I remove Automatic Bill Pay from an existing account?
A: Visit hawaiiantel.com/myaccount to make changes to your billing preferences, or see this support article about how to remove your account from being paid automatically each month. If you have any questions, call us at 643-3456.