Hawaiian Telcom Business

Customer Support

Get the most out of your Hawaiian Telcom service. Here you will find answers to the most frequently asked questions you may have about your services. Easily search for information, browse through our quick links or download other support materials.

Special Announcements

Upcoming Service Maintenance Window
This is a service advisory for customers in the Aiea, Ewa, Ewa Beach, Kapolei, Makakilo, Mililani, Mililani Mauka, Nanakuli, Royal Kunia, Wahiawa, and Waipahu areas. Hawaiian Telcom will be conducting maintenance on Friday, November 22, from 12am to 4am, Hawaii standard time. During this time, some customers may experience a service disruptions to their Internet, TV, or Voice service. Our engineers are working hard to minimize any disruption that may occur. We apologize for the inconvenience this may cause and thank you for your patience. 

Bill Block Service: Hawaiian Telcom offers Bill Block service free of charge to prevent unauthorized, non-telecommunications charges on our business customer's bills.

To sign-up, call 643-4411.


Still need assistance?

If you don’t see anything on this page directly related to your issue, please let us know how we can be of assistance by submitting a Support Request. A Hawaiian Telcom representative will contact you as soon as possible.

Submit Support Request