Hawaiian Telcom Business

Customer Support

Get the most out of your Hawaiian Telcom service. Here you will find answers to the most frequently asked questions you may have about your services. Easily search for information, browse through our quick links or download other support materials.

Special Announcements

Upcoming Service Maintenance Window: On November 8, Hawaiian Telcom will be performing equipment upgrades in various locations on Oahu. The work will be performed during our regularly scheduled maintenance window from midnight to 4 am. The upgrades should be seamless for our customers, however there may a disruption in your service for up to 90 minutes during the maintenance window. If your service is not working after the maintenance window is over, unplug your equipment for 1 minute then plug it back in to reset it. If this does not resolve the issue, please call 643-6111 for assistance.

Bill Block Service: Hawaiian Telcom offers Bill Block service free of charge to prevent unauthorized, non-telecommunications charges on our business customer's bills.

To sign-up, call 643-4411.


Still need assistance?

If you don’t see anything on this page directly related to your issue, please let us know how we can be of assistance by submitting a Support Request. A Hawaiian Telcom representative will contact you as soon as possible.

Submit Support Request

Premium Help Desk

At Hawaiian Telcom, we have a team dedicated to solving most any computer issues that may arise. From virus and spyware removal to printer help, our specialists will gather your information and analyze the symptoms, determine the problem and provide a solution.