Hawaiian Telcom Business

Customer Support

Get the most out of your Hawaiian Telcom service. Here you will find answers to the most frequently asked questions you may have about your services. Easily search for information, browse through our quick links or download other support materials.

Special Announcements

June 1, 2018
The FBI recently issued a public alert about malware that targets routers commonly used in small businesses and homes. The devices that Hawaiian Telcom currently deploys as part of our High-Speed Internet service are not susceptible to the VPNFilter vulnerability. Hawaiian Telcom provides regular security updates to our equipment to protect our customers from threats. If you would like to manually reset/reboot your router, click here for instructions. If your router was not provided by Hawaiian Telcom, it is recommended that you reboot it as a precaution. View the FBI’s alert: https://www.ic3.gov/media/2018/180525.aspx.

February 5, 2015
Online Billing Email Address Change:
Starting February 8, 2018 emails regarding Hawaiian Telcom Online Billing will be sent from onlinebilling@hawaiiantel.csgipe.com. In the past, these emails were generated from onlinebilling@hawaiiantel.com. This change will affect all email notifications regarding your monthly invoices, automatic bill payments and billing profile updates.

Bill Block Service: Hawaiian Telcom offers Bill Block service free of charge to prevent unauthorized, non-telecommunications charges on our business customer's bills.
To sign-up, call 643-4411.


Still need assistance?

If you don’t see anything on this page directly related to your issue, please let us know how we can be of assistance by submitting a Support Request. A Hawaiian Telcom representative will contact you as soon as possible.

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Premium Help Desk

At Hawaiian Telcom, we have a team dedicated to solving most any computer issues that may arise. From virus and spyware removal to printer help, our specialists will gather your information and analyze the symptoms, determine the problem and provide a solution.