Your old username will no longer work. You do not need to "register" as a new customer. Instead, you will sign in using your email address. 

If the new My Account platform has not yet launched, sign in to the current My Account portal. To edit your email in the existing My Account, log in, select the Profile Settings tab, then click the pencil icon next to your Primary Email in the Email section. 

If the new platform has launched and you're unable to access your account, select "Forgot your email address?" on the login page and follow the prompts to recover your email. You can then select "Forgot your password?" to reset it, if needed. 

Once you're signed in, go to the Profile page and update your email address and password under Login Information. 

Yes! The new portal allows you to link multiple account numbers to a single email login, providing a unified view of all your properties or business locations. Once connected, they will appear as associated accounts in your dashboard. 

For step-by-step instructions on how to manage multiple accounts, please visit our help center. 

*Note: Residential customers with TV service should avoid linking their accounts, as this may impact access to TV Everywhere apps and unmanaged devices. 

Linking accounts with TV service may prevent you from using your My Account login credentials to access TV service on your Unmanaged Devices or accessing your TV Everywhere apps. 

Your AutoPay and paperless billing status will transition seamlessly to the new platform with no action required on your part. Your saved payment methods will also be securely migrated to the new platform so you can continue paying your bill without interruption. 

eBill Recipients: If you update the email address associated with your account, please also update your eBill settings with the new email address to continue receiving bill statements via email. This does not affect your AutoPay status or saved payment methods. 

Absolutely! We have migrated your historical billing data and service records. You can find these on the Billing page under the "Billing History" tab in the new portal.

Residential customers: You may also notice a redesigned Hawaiian Telcom bill featuring a simplified format, easier bill payment options, and important messages displayed more prominently. To learn more, visit our Get to Know Our New Hawaiian Telcom Bill  page, which includes a video tutorial, a detailed bill guide, and FAQs about the new design. 

Yes, security is our top priority. The new portal uses industry-standard encrption, and we have introduced 2-Step Verification (2SV) to provide an extra layer of protection for your sensitive data. 

If you encounter a loading issue, please try clearing your browser cache or opening the site in a private/incognito window. If the error persists, ensure you are using a supported browser like Chrome, Safari, or Edge. 

You can also contact our support team for further assistance.