Hawaiian Telcom is investing more than $1.7 billion to build a modern fiber network across Hawaiʻi. Fiber technology is more reliable, supports faster internet speeds, and better equipped to meet the growing communication and connectivity needs of homes and communities.

Once fiber service becomes available in your area, we'll work with you to transition your existing copper-based services to our fiber network.  We will work with you to make the transition as seamless as possible.

As fiber service becomes available throughout Hawaiʻi, Hawaiian Telcom is retiring portions of our aging copper network to replace those facilities with fiber services. Fiber is more reliable and is better able to support current and future communication and connectivity needs. Transitioning to fiber allows us to maintain and improve a modern network while providing customers with enhanced services.

Your services will continue to work, but you may need new equipment to support fiber service. Our team will explain any changes and ensure a smooth transition. 

There may be a brief service interruption during installation, but our technicians will work to minimize any downtime.

There will be no additional charges or changes in your monthly costs to install equipment for fiber services.

Fiber offers:

• Access to faster internet speeds
• Greater network reliability
• Improved support for bandwidth-intensive applications like video streaming and virtual meetings
• Better platform for multiple connected devices
• A future-ready connection for your home

A technician will install a Fiber Network Terminal (ONT) and any necessary equipment inside or outside your home.

Yes. Unlike traditional copper lines, fiber-based voice service requires power at your location. If you do not have a backup battery or generator in place for power outages, we offer backup-power options.

The installation will take between 3-4 hours. We understand the importance of uninterrupted connectivity. Our technicians will strive to minimize downtime during the installation process.

Our technicians will require access to the existing equipment and utility areas to complete the installation. Please ensure a clear pathway and provide necessary authorization for our team to access these areas.

To avoid service disruptions, customers must schedule their migration before the retirement date for copper service in their area.

Please call Hawaiian Telcom Customer Care at or visit for assistance.