Calling Line Identification (CLID) Verification

Why We're Asking for this Information

Per FCC requirements, to help protect your business and prevent caller ID fraud, we’re required to verify the phone numbers you use when placing outbound calls on your Hawaiian Telcom voice services.

Policy Overview

Hawaiian Telcom requires that all outbound calls transmitted across its network present a legitimate, accurate, and authorized CLID. You must:

  1. Use only telephone numbers you own or are legally authorized to use.
  2. Do not present numbers that are:
    • Unallocated, invalid, or disconnected
    • Assigned as inbound-only or designated Do-Not-Originate (DNO)
    • Assigned to another party without explicit written authorization
  3. Provide updates before adding or changing any CLID values used on the network.


Hawaiian Telcom may block or suspend outbound traffic using numbers that violate these policies or federal requirements. 

Completion of this form is required.

We will require an update of this form for the following activities:

  • Installing new SIP, ISDN PRI/BRI trunking or outbound voice service setups
  • Adding or changing caller ID numbers
  • Annual updates



What you are required to Provide

Please list all phone numbers you plan to show as your Caller ID. Only numbers you own—or have permission to use—can be approved.

Please complete the information & form below:

FAQs

What is the purpose of these new FCC rules? What is the purpose of these new FCC rules?
Why am I being asked to provide documentation? Why am I being asked to provide documentation?
Which numbers require documentation? Which numbers require documentation?
What is STIR/SHAKEN and why does it matter? What is STIR/SHAKEN and why does it matter?
When do these regulations take effect? When do these regulations take effect?
What happens if providers don't comply? What happens if providers don't comply?
What happens if I don't comply? What happens if I don't comply?
What is changing under the new FCC order? What is changing under the new FCC order?
What is a Do-Not-Originate (DNO) list? What is a Do-Not-Originate (DNO) list?
Why is SIP code 603+ important? Why is SIP code 603+ important?
How does this help consumers? How does this help consumers?
What is 'Right to Use' (RTU)? What is 'Right to Use' (RTU)?
What documents prove RTU? What documents prove RTU?
What is a Letter of Authorization (LOA)? What is a Letter of Authorization (LOA)?
Is this a one-time process? Is this a one-time process?
How do I submit my information? How do I submit my information?
Where can I get help? Where can I get help?
What about reassigned numbers? What about reassigned numbers?
Do numbers from overseas need documentation too? Do numbers from overseas need documentation too?