Fiber 3 Gig Internet
Fiber 1 Gig Internet
Limited time offer available to new residential customers only (cannot have had Fioptics service within the prior six months). Not available in all areas; availability is dependent on the service address. Advertised price reflects enrollment in eBill. eero Gateway is included with select qualifying speeds and tiers. "Month(s) Free" offer applies exclusively to customers who purchase designated internet speed tiers. Customer will receive a bill credit in the amount of the internet service charge only; excludes activation fee, additional features, taxes, government fees, or surcharges. If service is downgraded to a lower tier or cancelled within 12 months of activation, customer will be charged an amount equal to any bill credit for month(s) free. Other restrictions may apply and prices for other services and equipment are subject to change.
Fiber 600 Internet
Limited time offer available to new residential customers only (cannot have had Fioptics service within the prior six months). Not available in all areas; availability is dependent on the service address. Advertised price reflects enrollment in eBill. eero Gateway is included with select qualifying speeds and tiers. "Month(s) Free" offer applies exclusively to customers who purchase designated internet speed tiers. Customer will receive a bill credit in the amount of the internet service charge only; excludes activation fee, additional features, taxes, government fees, or surcharges. If service is downgraded to a lower tier or cancelled within 12 months of activation, customer will be charged an amount equal to any bill credit for month(s) free. Other restrictions may apply and prices for other services and equipment are subject to change.
Fiber 100 Internet
Limited time offer available to new residential customers only (cannot have had Fioptics service within the prior six months). Not available in all areas; availability is dependent on the service address. Advertised price reflects enrollment in eBill. eero Gateway is included with select qualifying speeds and tiers. "Month(s) Free" offer applies exclusively to customers who purchase designated internet speed tiers. Customer will receive a bill credit in the amount of the internet service charge only; excludes activation fee, additional features, taxes, government fees, or surcharges. If service is downgraded to a lower tier or cancelled within 12 months of activation, customer will be charged an amount equal to any bill credit for month(s) free. Other restrictions may apply and prices for other services and equipment are subject to change.
50 Mbps Internet
Limited time offer available to new residential customers only (cannot have had Fioptics service within the prior six months). Not available in all areas; availability is dependent on the service address. Advertised price reflects enrollment in eBill. eero Gateway is included with select qualifying speeds and tiers. "Month(s) Free" offer applies exclusively to customers who purchase designated internet speed tiers. Customer will receive a bill credit in the amount of the internet service charge only; excludes activation fee, additional features, taxes, government fees, or surcharges. If service is downgraded to a lower tier or cancelled within 12 months of activation, customer will be charged an amount equal to any bill credit for month(s) free. Other restrictions may apply and prices for other services and equipment are subject to change.
20 Mbps Internet
Limited time offer available to new residential customers only (cannot have had Fioptics service within the prior six months). Not available in all areas; availability is dependent on the service address. Advertised price reflects enrollment in eBill. eero Gateway is included with select qualifying speeds and tiers. "Month(s) Free" offer applies exclusively to customers who purchase designated internet speed tiers. Customer will receive a bill credit in the amount of the internet service charge only; excludes activation fee, additional features, taxes, government fees, or surcharges. If service is downgraded to a lower tier or cancelled within 12 months of activation, customer will be charged an amount equal to any bill credit for month(s) free. Other restrictions may apply and prices for other services and equipment are subject to change.
15 Mbps Internet
Limited time offer available to new residential customers only (cannot have had Fioptics service within the prior six months). Not available in all areas; availability is dependent on the service address. Advertised price reflects enrollment in eBill. eero Gateway is included with select qualifying speeds and tiers. "Month(s) Free" offer applies exclusively to customers who purchase designated internet speed tiers. Customer will receive a bill credit in the amount of the internet service charge only; excludes activation fee, additional features, taxes, government fees, or surcharges. If service is downgraded to a lower tier or cancelled within 12 months of activation, customer will be charged an amount equal to any bill credit for month(s) free. Other restrictions may apply and prices for other services and equipment are subject to change.
11 Mbps Internet
Limited time offer available to new residential customers only (cannot have had Fioptics service within the prior six months). Not available in all areas; availability is dependent on the service address. Advertised price reflects enrollment in eBill. eero Gateway is included with select qualifying speeds and tiers. "Month(s) Free" offer applies exclusively to customers who purchase designated internet speed tiers. Customer will receive a bill credit in the amount of the internet service charge only; excludes activation fee, additional features, taxes, government fees, or surcharges. If service is downgraded to a lower tier or cancelled within 12 months of activation, customer will be charged an amount equal to any bill credit for month(s) free. Other restrictions may apply and prices for other services and equipment are subject to change.
7 Mbps Internet
Limited time offer available to new residential customers only (cannot have had Fioptics service within the prior six months). Not available in all areas; availability is dependent on the service address. Advertised price reflects enrollment in eBill. eero Gateway is included with select qualifying speeds and tiers. "Month(s) Free" offer applies exclusively to customers who purchase designated internet speed tiers. Customer will receive a bill credit in the amount of the internet service charge only; excludes activation fee, additional features, taxes, government fees, or surcharges. If service is downgraded to a lower tier or cancelled within 12 months of activation, customer will be charged an amount equal to any bill credit for month(s) free. Other restrictions may apply and prices for other services and equipment are subject to change.
Home Phone with Long Distance
Limited time offer for new Hawaiian Telcom residential customers subscribing to Go Local Plus (Home Phone) with 13 calling features, unlimited calls within the U.S, and free calls to Canada for $29.95/mo for 3 years. Standard rates apply after promotional period. No contract required and 30-day satisfaction guarantee included. Any change to account or service plan will cancel promotional price. Call More long distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions may apply.
Home Phone with 13 Calling Features
Limited time offer for new Hawaiian Telcom residential customers subscribing to Go Local Plus (Home Phone) with 13 calling features for $19.95/mo for 3 years. Standard rates apply after promotional period. No contract required and 30-day satisfaction guarantee included. Any change to account or service plan will cancel promotional price. Call More long distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change. Other terms, conditions, and restrictions may apply.
Basic Home Phone (Neighbor Islands)
Standard pricing depends on geographic location (rates range between $9.90 - $14.40). Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply.
Fioptics Internet Assistance
Limited time offer for new* residential customers with eBill subscription. $29.99/mo for 1 year from service start date for customers subscribing to Fioptics 100 Internet. eBill is required to receive the full promotional discount. Standard Rates apply after promotional period. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s charges excluding any non-recurring charges. Any change to account or service plan will cancel promotional price. Service/speeds not available in all areas; subject to final confirmation of service. Advertised price does not include one-time Activation Fee or monthly Gateway Fee (currently $10.99/mo). Taxes, surcharges and other fees apply. Rates, rate plans, fees and offers subject to change. Other terms, conditions and restrictions apply. Visit hawaiiantel.com/terms for details. © 2026 Hawaiian Telcom *not valid for customers who had an active account in the past 6 months,
How to Cancel Service
Hawaiian Telcom provides cable television, Internet and telephone services, and add-on features (e.g., premium channels and DVR service) and leased equipment, on a continuous basis without need for further action. By placing your order, you are requesting to receive, and will be charged for, including at then-current standard rates upon expiration of any applicable promotional period, the service(s), add-on features and equipment included in your Cart until you cancel or modify them, unless we terminate your account for breach of Hawaiian Telcom Terms and Conditions, or we discontinue offering particular services, add-on features or equipment.
Your monthly bill reflects your recurring services, add-on features and equipment charges, all of which we bill in advance. Non-recurring charges (e.g., installation or video-on-demand) and certain other fees (e.g., returned check fee) are billed following occurrence. eBill is required to receive full promotional pricing. Standard rates, which are subject to change.
Payment is due 45 days after your Billing Cycle Start Date, which date will be provided at installation for new subscribers or, for existing subscribers, on the Order Receipt we send within 24 hours, and is the same as the Issue Date on your monthly bill. You may sign up for (and at any time, cancel) eBill and AutoPay through your My Hawaiian Telcom Account. Cancellation of eBill or AutoPay does not cancel Hawaiian Telcom services.
You may cancel any or all Hawaiian Telcom services at any time without being subject to a cancellation fee, but cancellation during a promotional period will forfeit any promotional discount(s). You may choose to cancel as of any date, but, unless provided otherwise by applicable law, you will be charged for the entire billing period even if you choose to terminate service(s) before the end of the billing cycle. To avoid additional monthly recurring charges, you must cancel at least 2 business days before the next Billing Cycle Start Date, after which you may still receive a final bill for non-recurring charges incurred prior to cancellation. Add-on features may be dropped or equipment returned at any time, for which we will issue a prorated credit for the remaining number of days, if any, of the then-current Billing Cycle.
To cancel service – call us at 808-643-3456, visit a retail location and subject to some restrictions, online at My Hawaiian Telcom Account.