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Standard Rates for Hawaiian Telcom Services

Standard Rates for Hawaiian Telcom Services

Standard Monthly Rates for Hawaiian Telcom TV and Internet Services
Note: Taxes, surcharges and other fees apply. Rates, rate plans & offers subject to change or termination at any time.
Other terms, conditions, and restrictions apply.

TV Standard Services

Standard Rate Effective on 11/1/2020

Basic TV $29.99
Advantage TV $89.99
Advantage Plus TV $99.99
MyWay TV (Requires Starter TV and a minimum of one MyWay TV Genre Pack) $64.99

MyWay TV Genre Packs

Movies & Series $10.00
Kids & Family $10.00
Trends $10.00
Entertainment $5.00
News & Info $5.00
Lifestyle $5.00
ProSports $5.00
Sports Plus $5.00

Equipment Fees

Set Top Box $6.99

Premium Add-ons

Whole Home DVR $14.95
HD Service $7.95
HD Plus $9.95
VIP Movie Pack $19.95
Movie Variety Pack $10.00
EPIX Pack $5.99
HBO Pack $16.99
Cinemax Pack $15.95
Starz Pack $15.95
Each Additional Premium Channel (Cinemax or Starz) $9.00
Showtime/TMC Pack $9.99
TV Japan $24.95
Chinese Pack $25.95
CCTV-4 $14.95
CTI - Zhong Tian $14.95
Phoenix Hong Kong TV $14.95
Filipino Pack $25.95
TFC - The Filipino Channel $14.95
VIVA TV $14.95
GMA Pinoy TV $14.95
GMA Life TV $14.95
SBTN (Vietnamese) $14.95
Playboy TV $15.95
Stingray Karaoke App $10.00

Other Fees

TV Activation Fee (one time) $34.99
Broadcast TV Fee $15.89
Gateway Fee† $8.99
Sports Programming Fee (for all TV packages excluding Basic TV) $4.43
Olelo Capital Fund Fee This new monthly recovery fee supports the annual capital needs of the public, education and government access organization designee, Olelo. $0.25

Equipment Replacement & Unreturned Charges

Visit hawaiiantel.com/return for more information.

Remote Control $25.00
Unreturned or Damaged Wireless Gateway $200.00
Set Top Box (per box) $200.00

Note: Taxes, surcharges and other fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions apply.

For information regarding resolution of complaints or inquiries, billing, as well as changes in fees, charges, deposits, billing practices, programming, installation and service maintenance policies, instructions on how to use the TV service, channel position or programming carried on the system, or other terms and conditions of service, please refer to hawaiiantel.com/tv. If you have questions, or experience any problems with your Hawaiian Telcom TV service or bill, call us at 808-643-3456 and we’ll work with you to resolve your issue quickly. If our Customer Service Center cannot resolve your problem, please call Customer Relations at 808-643-3377. If you are still not satisfied with our resolution of your issue, you may contact the State Cable TV Division at 586-2620 or PO Box 541, Honolulu, HI 96809.

Hawaiian Telcom TV Service Centers

Kapolei Service Center

91-979 Kamaaha Avenue Kapolei, HI

96707 Mon - Fri 8:00am - 5:00pm

Sat 9:00am - 5:00pm

Downtown Service Center

1177 Bishop Street Honolulu, HI 96813

Mon - Fri 8:00am - 5:00pm

Sat 9:00am - 5:00pm

Contact Us

Customer Service – 808-643-3456

Mon – Fri 7:30am – 5:30pm, Sat 8:00am – 5:30pm

24/7 Technical Support – 808-643-6111

Internet Standard Services

Download - Up To (In Mbps)

Upload - Up To (In Mbps)

Standard Rate Effective on 11/1/2020

Lite 3 1 $49.99
Basic 7 1 $49.99
Advantage 11 1 $49.99
Premium 15 1 $49.99
Extreme 20 3 $59.99
Ultimate 25 3 $59.99
Elite 50 3 $69.99
Fiber 100 100 100 $69.99
Fiber 300 300 300 $69.99
Fiber 500 500 300 $74.99
Fiber 750 750 300 $74.99
Fiber 1 Gig 940 300 $94.99
For internet service packages purchased before February 9, 2020, legacy standard rates apply. To update your internet, please call 808-643 3456

Over the Top (OTT)

Standard Rate Effective on 11/1/2020

HBO Max $16.99
Epix $5.99

Value Added Services - Stand Alone

Hawaiian Telcom SafeGuard Powered by F-Secure
Hawaiian Telcom SafeGuard 1 – 5 devices $2.99
Hawaiian Telcom SafeGuard 1 – 10 devices $5.98
Hawaiian Telcom SafeGuard 1 – 15 devices $8.97
Hawaiian Telcom SafeGuard 1 – 20 devices $11.96
Hawaiian Telcom SafeGuard 1 – 25 devices $14.95
WiFi Plus $7.00
Whole Home WiFi $7.00
Inside Wire Maintenance Plan $10.99

Value Added Services - Bundled

Premier Value Bundle
  • Hawaiian Telcom SafeGuard 1 – 10 devices
  • Whole Home WiFi
  • Inside Wire Maintenance Plan
  • Gateway Fee
$19.99
Premier Plus Value Bundle
  • Hawaiian Telcom SafeGuard 1 – 25 devices
  • Whole Home WiFi
  • Inside Wire Maintenance Plan
  • Gateway Fee
$22.99

Monthly Fees

Gateway Fee† $8.99

Standard One-Time Charges

Internet Activation Fee $34.99
Professional Technician Installation Fee (Waived if Self Install Qualified) $120.00
Unreturned equipment fee (modem or Wireless Gateway) $200.00

Home Phone Standard Services

Standard Rate Effective on 11/1/2020

Go Local $33.99
Go Local Plus (Home Phone with 13 calling features) $36.99
Home Phone - Residential Line: Lanai $15.99
Home Phone - Residential Line: Molokai $16.99
Home Phone - Residential Line: Maui $18.99
Home Phone - Residential Line: Kauai $18.99
Home Phone - Residential Line: Hawaii $19.99
Home Phone - Residential Line: Oahu $21.99
Call More (Long Distance) $25.00
Home Voicemail $9.99
Non-Published Service $5.99
Non-Listed Service $5.99

One-Time Fees

Standard Rate Effective on 11/1/2020

Suspension Fee* $30.00
Restoral of Service Fee* $30.00

*Single Line Suspension or Restoral of Service will be $30.00, per line charge for Multi-Line Suspension or Restoral of Service will be $31.50 for the first line and $23.00 for each additional line.

o The Gateway Fee covers the maintenance of our Hawaiian Telcom network and allows our customers to use the gateway with guaranteed maintenance, support and exchange of the Wireless Gateway in the case of a malfunction of the equipment for the life of their service.

The Hawaiian Telcom provided gateway is required for Hawaiian Telcom TV customers and cannot be substituted with a customer provided gateway. Proprietary IP settings and obligations to the content providers prevent the use of a customer provided gateway with Hawaiian Telcom TV service. Use of a customer provided gateway will result in technical issues including complete loss of TV service that cannot be resolved until the gateway is replaced with the Hawaiian Telcom provided gateway. Customers will be responsible for repair costs should a dispatch be required to resolve trouble that is the result of the use of their own gateway with Hawaiian Telcom TV service.

The Hawaiian Telcom provided gateway is recommended for High-Speed Internet customers although customers may choose to use their own gateway.Use of a gateway other than the one provided by Hawaiian Telcom for High-Speed Internet could result in limited availability of technical support based on where the issue is found in the home network, and will likely increase repair costs should a dispatch be required to resolve trouble. Should you decide to use your own gateway the provisions of Section 10, Terms of Service applies.

Internet Standard Services

Internet Standard Services