Troubleshooting

• Why is my speed slower on WiFi? Why is my speed slower on WiFi?

  Your Wi-Fi speed depends on several factors, such as:  

  • The age of your computer or other devices 
  • Devices’ wireless standards 
  • Devices distances from your wireless gateway 
  • Number of devices connected at once 
  • Interference from other electrical equipment/devices 
  • Interference from your neighbor’s home network 
  • Objects in the way (i.e. home and wall construction, furniture, etc.). 

  
  It is very difficult to quantify interference, and the average consumer is unable to do so without special equipment or applications. 

• How do I connect my device to WiFi? How do I connect my device to WiFi?

  Need to connect or re-connect your personal devices to your Hawaiian Telcom Wireless Network?

  1. Click on the Settings icon on your mobile phone.
  2. Click on "WiFI".
  3. Locate and select your wireless network from the network list by clicking on the name of the network.
  4. Enter your network password.
  5. Click join.
  6. You've successfully connected to your network denoted by a check next to the network name 
• How do I change my WiFi password? How do I change my WiFi password?
  Hawaiian Telcom installs many different gateways, below are the most common. Locate your gateway and select the appropriate one to view the instructions to change your Wi-Fi password.

  
  

  • Google

  Click for instructions

  
  

  • Zyxel 3512

  *Please note that when you change your Wi-Fi password and/or Network name any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and/or enter your new network password.

  1. Open a Web Browser.
  2. Enter http://192.168.200.1 into the address bar and click enter.
  3. The Home page will then appear. 
  4. From the Home page, go to Network Settings at the bottom of the screen.
  5. Click on Wireless.
  6. Choose a Band you would like to rename: 2.4 GHz or 5 GHz.
  7. Enter a Password in the Password text box.
  8. Click Apply.
• How do I reset my wireless gateway? How do I reset my wireless gateway?

  Remove the power cable from the back of the gateway/extender. Confirm all of the lights are off on the gateway/extender. Wait 10 seconds. Plug the power cord back into the gateway/extender. Give the system 1-2 minutes to to return to normal operation.