Voicemail

• Can I change my ring patterns for my voicemail? Can I change my ring patterns for my voicemail?

  Ring Options

  Basic Voicemail Service can be customized with two Ring Options. If you’ve purchased either, or both, of these services, you can use them as follows:

  
  

  Audible Ring Bursts

  (Available in most areas)

  To turn ON:

  • Lift handset.
  • Press [8] [1] [#]. You will hear 2 short bursts of dial tone, followed by continuous dial tone.
  • Hang up.

  
  

  To turn OFF:

  • Lift handset.
  • Press [8] [2] [#]. You will hear 2 short bursts of dial tone, followed by continuous dial tone.
  • Hang up.

  
  

  Customer Controllable Ringing

  (Not available in all areas)

  Now you can choose the number of times your phone will ring before it is answered by voicemail.

  
  

  To Use:

  1. Lift handset.
  2. Press [5] [8] [#]. You will hear three short bursts of dial tone, followed by continuous dial tone. In some locations, you must press [*] [5] [8].
  3. You will hear another stutter tone, or a confirmation signal, either of which confirms your selection.
  4. Hang up the handset.

  
  

  If you hear three short bursts of dial tone, the system is prompting you to enter the number of rings you want to hear before a call is forwarded to voicemail. You can set the number of rings from 2 – 9.

  
  

  FOR EXAMPLE

  If you want your phone to ring twice before the call is forwarded to voicemail, press [2].

  
  

  If you want your phone to ring 5 times, press [5].

  
  

  If you hear a normal dial tone, the system is prompting you to enter the number of seconds you want your phone to ring before the call is forwarded to voicemail. Use the following chart to convert the number of rings to seconds:

  
  

  Number of Rings	Number of Seconds
  2	10
  3	16
  4	20
  5	28
  6	34
  7	40
  8	46
  9	52

  
  

  FOR EXAMPLE

  If you want your phone to ring twice before the call is forwarded to voicemail, press [1] [0]. If you want your phone to ring 5 times, press [2] [8].

  
  

  Choosing 9 rings is like turning off your voicemail as most callers hang up before the ninth ring. However, if you are on the phone, your voicemail will continue to answer your calls quickly.

• How do I know that I have a new voicemail message? How do I know that I have a new voicemail message?

  You know you have new messages when you hear a stutter tone. Just dial your access number (or dial your own home number and press when the greeting begins) and enter your password to retrieve your messages.

• How do I retrieve my voicemail message? How do I retrieve my voicemail message?

  Retrieving Your Messages

  • At the Main Menu, press [1]. Your first message will begin playing. (In some areas, messages automatically begin playing without pressing [1].)

  
  

  Act on the message accordingly:

  • Press [1] to repeat this message.
  • Press [2] to save the message.
  • Press [3] to erase the message.

  
  

  In some areas you can:

  • Press [#] to skip the messages and save as new.
  • Press [7] to rewind 10 seconds.
  • Press [9] to fast forward 10 seconds.
• How do I set up Voicemail? How do I set up Voicemail?
  1. Lift the handset and dial your access number.  If you don’t know your access number, dial your own telephone number and press [*] when the greeting begins.
     
     
  2. Enter your password.  The first time you access voicemail, your password is the last four digits of your telephone number.
     
     
  3. Follow the simple voice prompts to set up your personal greeting and new password.
• What if I forgot my voicemail mailbox password? What if I forgot my voicemail mailbox password?

  Please give us a call at (808) 643‑6111 and we’ll be happy to reset the password for you.

• Hawaiian Telcom Voicemail Migration Hawaiian Telcom Voicemail Migration

  Hawaiian Telcom Voice Migration

  
  

  Hawaiian Telcom is committed to providing our customers with the latest products and services. We have recently upgraded our Voicemail platform to provide you with a more reliable and robust experience. The Voicemail service that you are currently subscribed to requires an update to bring your service up to the latest platform. 

  
  

  Hawaiian Telcom will automatically migrate your Voicemail box to the new platform once a ticket for your service has been issued on our end. After your Voicemail box has been updated, you may hear a studder tone, which indicates that your service has been migrated. To complete your Voicemail migration, please, click the button below for instructions on how to set up and check your new Voicemail inbox. 

  
  

  Please note: 

  • With your voicemail moved to a new platform, your previous voicemails, schedules and greetings, will not be saved or transferred to the new platform. Thus, you will no longer have access to any messages or settings on the old platform. 
  • To initialize your voicemail on the new platform, you must follow the set up instructions and use the phone that is assigned to. 
  • View the Voicemail Quick Start Guide or Full Voicemail User Guide for details on how to use the Voicemail service - including how to set up your schedules, announcements, and settings. 

  
  

  Thank you for your patience as we transitioned you to an upgraded platform for your service(s) that are required for your voicemail and other related features. If you have any questions or need further assistance, contact us at 808-643-6111.

  
  

  FAQS:

  
  

  Do I need to open a support ticket to be part of this migration?

  Opening a ticket is not required. However, if you are currently experiencing issues with your Voicemail service, please contact our Support Team at 808-643-6111. 

  
  

  Do I need to pay more for this migration to another voicemail platform?

  No, billing for your voicemail services will remain "as is" at this time.

  
  

  Do I need to disconnect the old voicemail service?

  No action is required to remove the old voicemail service.  

  
  

  Do callers leaving a voicemail need to do anything different when leaving a voicemail?

  No, callers may leave a voicemail after the voicemail system prompts them to.

  
  

  Will my voicemail service features change?

  No, if you are on Answer only, Standard or Premium voicemail, your service features will remain as is. Basic Voicemail customers will be migrated to Standard voicemail.