My Account Help

• How do I change my contact information for My Account? How do I change my contact information for My Account?

  To update your contact information, log in to My Account and select Profile from the main menu. From there, you can manage the following: 

  • Login Information: Update your email, password, and 2-step verification settings. 
  • Contact Information: Edit the name, email, and phone number for your primary and secondary contacts. 
• How do I create a My Account profile? How do I create a My Account profile?

  Before you begin: Have your Hawaiian Telcom account number, and an active email address ready. 

  1. Go to the My Account home page 
  2. Click Create Account. 
  3. On the Create a Profile page, enter your account number and click Continue. 
  4. On the Personal Information page, enter your name, an account nickname, your phone number (with the optional text opt-in), and your zip code. Click Continue. 
  5. On the Login Information page, enter your preferred email address and password. Check the Terms & Conditions box and click Continue. 
  6. On the Check your Email page, enter the verification code sent to your email and click Continue. 
     • If you have phone service, you will also receive an automated call. Enter the code provided during the call on the Phone Verification page and click Continue. 
  7. Once the All Done page loads, click Go to Login to sign in with your new credentials.

  
  

  Need help? If you have trouble finding your account number, please refer to this question - Where do I find my account number on the bill? - or visit our Contact Us page. 

  
  

• How do I log into My Account? How do I log into My Account?

  To log into My Account: 

  
  

  1. Click the My Account icon located at the top of any page on the Hawaiian Telcom website. 
  2. Enter your email address and password. 
  3. Click the Sign In button. 

  
  

  NOTE: Checking Remember Me will save your email address for faster sign-in the next time you log in to your account. 

• How do I view the services and features I have on my account? How do I view the services and features I have on my account?

  The most comprehensive way to view all of your services and features is by reviewing your monthly bill. Your bill provides a complete, detailed list of every service on your account. 

  
  

  To locate your bill in My Account, refer to our FAQ on "How do I find the details on my bill?"

  
  

  If you have questions about the services listed on your bill or require additional assistance, please refer to the Understanding & Managing My Bill section in our Help Center or contact our support team. 

• What is an Associated Account and how do I manage it? What is an Associated Account and how do I manage it?

  An associated account is a separate account that you can access from your main My Account profile. All users start with one association—the account you created when your email was first registered. You can link other accounts to your email if you wish to access more than one from the same login.
  
  To manage associated accounts:

  1. Log in to My Account.
  2. Navigate to the Profile or Account page. 
  3. Locate the Linked Accounts widget. It displays your primary account and all associated accounts. 
  4. To add a new account, click 'Add a New Account' and enter the account number, an account nickname, and the zip code for that account. 
  5. To view details, change your primary account, or remove an existing associated account, select the three-dot menu (:) next to each account. 

  
  

  Important Note: Associating accounts allows you to manage them under one login, but it does NOT combine your billing or statements. 

  
  

  *Note: Residential customers with TV service should avoid linking their accounts, as this may impact access to TV Everywhere apps and unmanaged devices.