Whether you are replacing equipment or terminating services, any equipment supplied by Hawaiian Telcom must be returned within 45 days of disconnection.
Important things to note:
- An equipment return fee of $200 per device will be billed to your final invoice 14 days after service disconnection.
- Once you return your devices, you will receive a full credit for the equipment return fee.
- You will have 45 days to return the devices from your disconnection date to receive a full credit.
Bishop Street
1177 Bishop St.
808-643-1177
Mon - Fri: 8:00 am - 5:00 pm; Sat 9:00 am - 5:00 pm; Sun: Closed
Ka Makana Ali'i
91-5431 Kapolei Pkwy, Suite 1111
808-643-7788
Mon - Sat: 10:00 am - 7:00 pm; Sun: 10:00 am - 6:00 pm
Mail Back
Call us at 808-643-3456 to request a FedEx pre-paid shipping label. We'll mail or email you the label to print then simply dropoff your equipment in a box to a FedEx drop-off location.
Internet Equipment
- Gateway (eero)
- WiFi Extender - if applicable
- Power Supply Cords for each device
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TV Equipment
- Set Top Box(es)
- Gateway (eero)
- Power Supply Cords for each device
- Remote Control(s)
A special piece of equipment known as a Fiber Optic Network Terminal (ONT) may have been installed within your home to deliver the fiber service. The ONT is usually white and may have the word "Alcatel/Nokia" or "AdTran" on it. Do not unplug, remove, or return this piece of equipment. IT MUST remain in place.
