At Hawaiian Telcom, we take the privacy of your information seriously. By law, we have the duty to protect the confidentiality of your landline phone service information, including the services and products you purchase, account activity (for example the telephone numbers you dial), and charges incurred.
Contact Us
If you have questions regarding this CPNI policy or would like to opt-out or opt-in to the use or sharing of your CPNI, please call us at (808)643-3456 (for residential customers) or (808)643-4411 (for business customers).
Please allow 30 days to process your request.
Customer Proprietary Network Information - Special Notice
Under Federal Law, you have the right and we have the duty to protect the confidentiality of your telecommunications service information. This information includes the services and products you purchase, account activity (for example the telephone numbers you dial), and charges incurred. We may use this information for marketing purposes, without further authorization by you, to offer you the full range of communications-related products and services available from Hawaiian Telcom and Hawaiian Telcom affiliates. These services may be different from the type of services you currently buy from us. In addition to local telephone services, Hawaiian Telcom and Hawaiian Telcom affiliate services include Hawaiian Telcom long distance (where authorized), Hawaiian Telcom wireless and Hawaiian Telcom Internet access services. For a more complete description of Hawaiian Telcom's services you may call your Hawaiian Telcom service representative. Without further authorization by you, Hawaiian Telcom may also share your information with its affiliates, agents and partners to offer the services described above. If you wish to restrict this use of your information to offer services as described above, please register your restriction by completing this form and returning the Hawaiian Telcom CPNI Special Notice postage paid postcard within 30 days of receipt of this notice. If you do not return the form within 30 days of receipt of this notice, we will assume your consent. Your decision will remain valid until you tell us otherwise. Whatever you decide will not affect our provision of service to you and does not eliminate all other marketing contacts by Hawaiian Telcom.
NOTE: Even if you’ve registered your restriction in the past, you’ll need to call again if you’d like it to continue. Your decision will not affect our delivery of service to you and does not eliminate all other marketing contacts by Hawaiian Telcom. Please note that Hawaiian Telcom keeps your information confidential and does not sell or disclose it to third parties.