Equipment

• Internet Network Setup Internet Network Setup
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• Why and how do I reboot my wireless gateway? Why and how do I reboot my wireless gateway?

  Remove the power cable from the back of the gateway/extender. Confirm all of the lights are off on the gateway/extender. Wait 10 seconds. Plug the power cord back into the gateway/extender. Give the system 1-2 minutes to return to normal operation. 

• What equipment do I receive? What equipment do I receive?

  You will receive a modem from Hawaiian Telcom based upon the level of service you have ordered. Along with the wireless gateway you will get a power cord, Ethernet and phone cables that may be needed during your install. Depending on the facilities available in your area, you may also receive a kit containing inline phone filters to be installed on your phone cords (but not the cord running to your wireless gateway). 

  
  

  If you have ordered services other than internet from Hawaiian Telcom, you may receive additional equipment. 

• What if my wireless gateway does not have power? What if my wireless gateway does not have power?

  Unplug the wireless gateway from the power outlet or power strip. Plug in a lamp or other known working device into the outlet that the wireless gateway is plugged into. If the lamp/device doesn't work this might indicate that your outlet or power strip is having an issue. Ensure power strip is on. Plug your wireless gateway or set top-box directly into power outlet. 

  
  

  If the lamp/device works this may indicate an issue with your wireless gateway. Please contact Technical Support at (808) 643‑6111 for further assistance. 

• Why would I want to bring my own gateway? Why would I want to bring my own gateway?

  Bring your own gateway allows our customers to use their own compatible internet gateway (modem/router) instead of renting one from Hawaiian Telcom. Please note, if your business requires a static IP, you must rent a wireless gateway from Hawaiian Telcom. Additionally, using your own gateway is required for 2 Gbps plans. 

• What is a Static IP address? What is a Static IP address?

  A Static IP is a fixed IP address assigned to a device, providing consistent connectivity, unlike a dynamic IP address that changes with each connection. Ideal for small and mid-sized companies who want a private network that's flexible, scalable and enables more control of information flow.