Adapting to a New Era of Security
Cybersecurity has evolved. Today’s threat landscape requires more than traditional firewall management—it demands comprehensive protection and rapid response across all environments. While firewalls remain an important layer of defense, they are no longer sufficient on their own to protect against modern cyber threats. Organizations now need security solutions designed to protect cloud, remote, and hybrid work environments.
What's Changing
In response to these industry shifts, we are phasing out the MTSB (Managed Threat Security - Bundle) service at the end of its current product lifecycle, effective October 1, 2026. This change allows us to better align with modern cybersecurity needs and ensure our customers have access to stronger, more adaptive protection.
What This Means for You
To support your continued security, we’ve partnered with Pacxa, a trusted service provider with expertise in delivering advanced cybersecurity solutions to continue to support your business. Together, we will help you transition to services that provide enhanced threat protection, improved visibility, faster detection and response, and support for cloud and hybrid environments. Our team will work closely with you to ensure a smooth, seamless transition with minimal disruption.
Our Commitment
We are committed to supporting you through every step of the transition, recommending the best-fit solutions for your business, and ensuring continuity and protection during the migration. Your security remains our top priority.
FAQS:
Why is the MTSB service being phased out?
Modern threats require more advanced, integrated solutions beyond traditional firewall management. Phasing out MTSB allows us to focus on services that better protect today’s environments.
When will the MTSB service be discontinued?
It will be retired effective October, 1, 2026, and will no longer be available after this date Between now and October 1, 2026, our team will work with you to plan your transition to Pacxa.
What should I do next?
No immediate action is required. Next steps will be provided by your Hawaiian Telcom representative.
Will there be any disruption to my service?
Rest assured, our team will work closely with you to ensure a smooth, seamless transition with minimal disruption.
Will my costs change?
Pricing may vary depending on the solution selected. Our team will work with you to identify options that align with your security needs and budget.
Can I migrate to a new vendor before the end of the lifecycle?
Yes. If you prefer not to transition to Pacxa, you may transition to another service or vendor prior to 10/1/26.
Who do I contact for support?
Your Hawaiian Telcom account team will remain your primary point of contact and will assist in coordinating your transition. Please reach out to your account representative.
What is changing with Managed Threat Security - Bundle (MTSB)?
What is changing with Managed Threat Security - Bundle (MTSB)?