Voice as of December 1, 2025:
| Voice Service (per line) | Monthly Increase Amount |
| Business Lines (B1 Single or Multiline services) | $4 (All Islands) |
| Enhanced Call Forwarding (ECF) | $1 |
| Remote Call Forwarding (RCF) | $1 |
Promotional Voice Products as of December 1, 2025 (expired contracts):
| Voice Service (per line) | New Monthly Rate (per line) |
| Expired ISDN PRI Promo | $495 ( 1 year term |
| Expired DID (Direct Inward Dialing) | $0.25 (1 year term) |
| Expired 1yr, 2yr, 3yr Centrex Biz Plus | $37.99 (month-to-month) |
| Centrex Biz Plus (month-to-month) | $37.99 (month-to-month) |
| Expired 1yr, 2yr, 3yr Centrex Biz Plus with Business Choice Connect | $37.99 (month-to-month) |
*Note: Increases for the services listed above will impact all expired out-of-term contracts (Centrex Biz Plus, Business Choice Connect or ISDN PRI). Per Tariff 20, customers will be put on the next available promotional term and pricing upon contract expiration. Customer may select another service or term option prior to 11/1/25.
High Speed Internet as of December 1, 2025:
| Service | Monthly Increase Amount |
| Basic High Speed Internet (7/1 Mbps) | $5 |
| Advantage High Speed Internet (11/1 Mbps) | $5 |
| Premium High Speed Internet (15/1 Mbps) | $5 |
| Extreme High Speed Internet (20/3 Mbps) | $5 |
| Ultimate High Speed Internet (25/3 Mbps) | $5 |
| Elite High Speed Internet (50/3 Mbps) | $5 |
Other Internet Services as of December 1, 2025:
| Service | New Monthly Rate |
| Static IP - 1 | $10 |
| Static IP - 5 | $15 |
| Wireless Gateway Fee | $15 |
Digital Private Line Services (month-to-month) as of December 1, 2025:
| Service | Monthly Increase Amount |
| DIGITAL PRIVATE LINE DS1 PROMO - TIER F | $75 |
| DIGITAL PRIVATE LINE DS1 PROMO - TIER G | $75 |
| DIGITAL PRIVATE LINE DS1 PROMO - TIER H | $75 |
| DIGITAL PRIVATE LINE DS1 PROMO - TIER I | $75 |
| DS1-SAL/1/OPT PMT PLN | $75 |
| DS1 SP ACCESS LN | $75 |
| DS1 SAL 1ST SYS | $75 |
| 256 Kbps FT1 | $75 |
| 384 Kbps FT1 | $75 |
Frame Relay Service (month-to-month) as of December 1, 2025:
| Service | Monthly Increase Amount |
| FRAME RELAY 56KB ACCESS | $50 |
| FRAME RELAY 56K PORT AND ACCESS | $50 |
| FRAME RELAY 128KB ACCESS | $50 |
| FRAME RELAY 128K PORT AND ACCESS | $50 |
| FRAME RELAY 256KB ACCESS | $50 |
| FRAME RELAY PORT CONNECTION WITH ACCESS | $50 |
| FRAME RELAY UNI PORT AND ACCESS LINE | $50 |
| FRAME RELAY 384KB ACCESS | $50 |
| FRAME RELAY 384K PORT AND ACCESS | $50 |
| FRAME RELAY UNI PORT/5YR (DS3 Port Only) | $50 |
| FRAME RELAY DS1 PORT AND ACCESS | $50 |
| FRAME RELAY DS1 ACCESS | $50 |
Business DSL Transport as of December 1, 2025:
| Service | Monthly Increase Amount |
| HAWAIIAN TELCOM INFOSPEED DSL 768K/128K | $10 |
| HAWAIIAN TELCOM INFOSPEED DSL 768K/768K | $10 |
| HAWAIIAN TELCOM INFOSPEED DSL 1.5M/384K | $10 |
| HAWAIIAN TELCOM INFOSPEED DSL 3.0M/768K | $10 |
| HAWAIIAN TELCOM INFOSPEED DSL 7.1K/768K | $10 |
FAQs:
1. Why is Hawaiian Telcom doing price increases?
Hawaiian Telcom is committed to investing in network and system upgrades that enhance our customers' entertainment and communications experience. The Price adjustments will allow us to cover the increasing costs of doing business in 2025, while continuing to provide critical services to our customers.
2. Why is my ISDN PRI service being put on a new term?
To ensure you continue to receive the best rate for your service, rather than migrating you to a standard service rate, per the Service and Rate Guide PUC Tariff 20., Hawaiian Telcom may put you on the newest promo offering available instead. This will allow you to continue benefiting from the latest promotion for your service.
3. Why is my Centrex Biz Plus or Business Choice Connect service being put on a Month-to-Month term?
Your current Centrex Biz Plus or Business Choice Connect promo has expired. Rather than migrating you to a standard rate for service, you will be moved to a month-to-month Centrex Biz Plus promo rate at $37.99 per line.
4. Do I have the ability to select another term or promotion prior to the 12/1/25 price update for my service (Centrex Biz Plus, Business Choice Connect, and/or ISDN PRI)?
Yes, out of term expired contract(s) for these services (Centrex Biz Plus, Business Choice Connect, and/or ISDN PRI) may be renewed on current promotions available or other termed promotion offers prior to 12/1/25. If no action is taken prior to 12/1/25, your service will automatically be re-contracted to the updated pricing or promotion listed above. Please call our Business Sales Team at 808-643-4411 to get in touch with your account manager to make updates.
5. My service (Digital Private Line, Frame Relay, and DSL Transport) used to be on a term, and was converted to Month-to-Month in May 2025, will my service remain on month-to-month?
To certify you continue to receive uninterrupted service, rather than migrating you to a standard service rate and offering, we will continue your current service on a month-to-month term and rate instead. This will allow you to continue benefiting from the latest promotion for your service.