Broadband Label

• What is a Broadband Label? What is a Broadband Label?

  Broadband Labels (also called Broadband “Nutrition” Labels) serve as a valuable tool for consumers, empowering them to make informed choices when selecting Internet services. By promoting transparency and standardization, it contributes to a competitive marketplace and enhances consumer satisfaction. You can view an example Broadband Label below or click here, enter your address and see all labels qualified at your address.

  
  

  

  
  

  Each label will contain the following:

  • Company Header - Hawaiian Telcom
  • Customer Internet Speed
  • Monthly Price
  • Monthly Fees
  • Discounts & Bundles
  • Speeds Provided with Plan
  • Data Included With Monthly Plan
  • Network Management Policy
  • Customer Support
    

  
  

  More information can be found directly on the FCC Consumer Help Center at www.fcc.gov/consumers.

  
  

  Click here to view the full library of Broadband Labels from Hawaiian Telcom.

• How is the information in Broadband Label gathered? How is the information in Broadband Label gathered?

  Our information comes from various sources that provide speed testing and performance data measurement. Hawaiian Telcom uses FCC-partnered projects like the Measuring Broadband America program, the Connect America Fund, and the Rural Digital Opportunity Fund to provide the most accurate data. Hawaiian Telcom also uses households with agreed upon testing capability to get more accurate performance data.
  
  More information can be found directly on the FCC Consumer Help Center at www.fcc.gov/consumers.

• What is the reason for Broadband Label, and why is it important? What is the reason for Broadband Label, and why is it important?

  In April 2024, the FCC (The Federal Communications Commission) mandated that a “Broadband Label” be presented to all potential Internet customers. The labels are modeled after the FDA nutrition labels and are intended to help consumers comparison shop for the internet service plan that will best meet their needs and budget. Hawaiian Telcom has always strived to provide clear pricing and value along with transparent billing for our customers, and we believe that these labels will further aid in the customer experience.
  
  More information can be found directly on the FCC Consumer Help Center at www.fcc.gov/consumers.